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NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 5703 reviews

93%
would recommend to a friend

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Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Not worth for the price

    Posted
    Jacobs
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 50 ContributorTop 50 Contributor

    I bought this router to replace my perfectly working Asus RT-66R model. I wanted to change my router just to get bit more range in my new 2200sqft home. Prior to getting this router I have tried one of the best range extender Ampedwireless AE-20. It’s range was excellent, but connection was very much degraded and struggled to get connected at times though it was set up to clone settings from original router. So, after reading few positive reviews on BBY and mixed reviews on amazon, I decided to give new Nighthawk R8000 a try. I am happy with its slightly improved range than Asus and very much disappointed with its 2.4Ghz performance. I have more than 15 years of network experience and I really don’t bother tech support unless until it is really out of my hand and hardware specific. Here I am trying to do a fair comparison with two routers I have (Asus & Netgear) + sign means “better” and – signs means “poor” Wired Connection: + RT-66R has excellent wired connection which works at par with Motorola SB6141’s consistency - R8000 has fair wired connection with slight consistency issues. Wireless 5.0 Ghz: + RT-66R has excellent consistent connection + R8000 has excellent consistent connection as well at full speed by ISP Wireless 5.0 Ghz Second Connection: - RT-66R Not applicable (does not come with this feature) + R8000 excellent connection with full speed by ISP’s Wireless 2.4 Ghz: +RT-66R has excellent connection with 80~Mbps out of my actual 120~Mbps ISP feed at channel 6 with 450 Mbps capability. - R8000 is a complete failure in terms of 2.4Gh network I have tried all available channels and found it degrade my 120~Mbps connection 1-14 ~ Mbps At this point I called customer service and it sounded like they kind of aware of the issue. With minimal trouble shooting and changing the channels to their recommended channels (01, 06, 09 & 11), there was no improvement. So they asked me to degrade from 600Mpbs to 289Mbps and it started working. So technically now their claim of 3200Mbps became 2911Mbps. Access Control: + RT-66R has fairly good access control capabilities. You can schedule what time of the day each device can access the internet. This feature is important for me as I found it is very useful with kids on top of parental control settings. - R8000 access control only let you allow or deny connecting a particular device. You cannot decide what time it should be able to connect. – Major drawback for me. Parental Control: - RT-66R has poor parental control settings, but with an option to point DNS to OpenDNS we can achieve better parental control settings with their FREE offerings. +R8000 – also use OpenDNS but with dedicated service assigned to netgear so that you can add bypass account also which can’t be done with OpenDNS free account. This is the only additional benefit I found with this router so far compared to RT-66R. VPN: + RT-66R is also able to use OpenVPN with mobile access with their free App. I was abe to access local network using iOS and Android devices with no issues. -R8000 – did not bother to check as soon as I read that it does not support mobile devices using same OpenVPN platform. LED Control: - RT-66R – Not applicable (missing feature) +R8000 – very useful feature if you have your router in bedroom or other place you don’t like lot of flashing lights. Can be accessed via web GUI and with a dedicated hard button at the rear of the router. USB Storage and Cloud access: +RT-66R allow you to create a personal cloud with your router with AiCloud application. I am able to enjoy my music and movies over AiCloud on the move. - R8000 – could not find any documentation about cloud access. Only information I found is about ReadyCloud and it is dedicated to Netgear NAS only. Another major setback for an expensive router. Web GUI: Though Netgear has a simple interface and easy to follow GUI, it lack modern look and feeling. I like Asus GUI better. Customer service: + Asus- Never had to call them. No subscription fee, 24/7 free support (as far as you are within product warranty). - Netgear – Though I received prompt customer service when I called, it was shocking to learn that the phone support is only available for 90 days of purchase, then you have to pay PREMIUM subscription to get phone support. CONCLUSION: I have thoroughly tested all important feature that I need. Rest of the features are generic to me and I am not bothered much about them. I am sure this router with Dual 5.0Ghz network will be very useful for those who have new wireless devices. For me I have a lot of devices that depends on 2.4Ghz frequency such as smoke detectors, thermostat, laptop that connects to NAS for backup etc. and degraded and unreliable 2.4Ghz network make it absolutely worthless considering the amount I spent on this router. I am seriously thinking to take this back to the store. I don’t see any point in spending almost double amount of money to get a couple of benefits and a lot of drawbacks and pay for a premium to get their phone support if needed to an overpriced product. I would not recommend this router at its current price and it is unable to meet its original claims and comes with a premium phone support after 90 days.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Currently the best

    Posted
    damalixxer
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was using the Netgear wndr3700v2 for over 2 years, I had at least 8-10 wireless devices attached, along with my 3 gaming consoles and desktop computer (also was using a Netgear extender that was connected to the router). That router was a workhorse and it served me the best that it could do for it's time that worked. Then a few weeks ago the router started to drop signals constantly, I knew it was time for a new router. I did a lot of research before purchasing this router; after all it is a 300$ purchase! I looked at Linksys, Asus, Belkin, etc. and saw what they had to offer. I purchased the Netgear R8000 first from Staples (Best Buy stores don't have it in stock) and I loved it - no issues whatsoever with it. Then, I read about the ASUS RT-AC87R and it's impressive hardware specs that it had. I returned my Netgear R8000 to Staples and bought the ASUS from Best Buy. I installed it and it ran good, speeds where the same, coverage around 4+ bedroom house at farthest locations were about the same. However, the signal tended to drop a few times throughout the day - I researched this issue among other forums and had found that ASUS's firmware for this router was very buggy, the hardware of the ASUS was not the issue but the firmware was. I then went on BestBuy.com and ordered the Netgear R8000, I picked it up today and returned the ASUS. Also I would like to point out, the newer ASUS router (one that I had) and future newer ones will use MU-MIMO technology - it is an awesome piece of hardware to have in your router as long as your current wireless device supports it, almost no current device on the market supports this yet. Setup was very easy for the router, took less then 20 minutes to open the box, setup the SSID and the passwords for 3 different bands that is supported by the router; also with the firmware update that it had. Design is the only thing that could have been just a tad bit better but that's only superficial and the most opinionated thing that I have to say about this piece of networking hardware. One awesome thing about this router is that it has an on/off for the LED lights - which is handy if you put this router in your bedroom and do not want to see flickering lights before you go to sleep. Reliability, speed, range, etc. I used this router to download large 2+ gb files on my desktop while streaming to a video box, while having 2 laptops, 2 tablets, 3 smartphones connected to it. It performed terrific with everything connected to it simultaneously. I am very happy with the R8000 and I would recommend to anyone

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead in 3 Months - Poor Customer Service

    Posted
    TechyTart

    I purchased this item to upgrade my home network for multiple wireless devices and to stream media. I'm a cord cutter (using over the air TV and streaming media for my entertainment), thus fast, stable wireless and wired connectivity is very important to me. I also work from home using the internet for my work every day. The Nighthawk setup was quick and easy, and the Netgear Genie interface easy to use for an intermediate to advanced user. When the Nighthawk worked, it was very fast, but never stable; needed a reset every 48 hours or so. After 3 months of this type of performance, it would no longer maintain a connection. I contacted Netgear Customer support and tried 5 different possible fixes they offered for the problems I was experiencing. Thankfully I'm a techy-type and understood how to do all those fixes that were offered. I thought at the time that someone with less experience or someone who was afraid to try the tech fixes, would be in real trouble; feeling stuck and helpless. When it was determined it was a hardware failure, I was given a RMA number and asked to ship the unit with tracking (at MY cost) to them. In 7 business days I received a replacement unit. I had sent them mine in excellent condition with no nicks or scratches, in the original box. The replacement I received had a chunk out of the antenna and scuffs all over it. It was packaged very poorly; loosely wrapped in bubble wrap in a basic brown box, with the antennas rolling around the box. The refurbished replacement unit worked for a few weeks and then it too began having issues dropping connectivity, and needing frequent resets. I also bought the R7000 model and had a similar experience. Since I had this experience with (3) Netgear Nighthawk routers in 6 months and now am using a TP-Link Archer 8 without incident and achieving faster download speeds and stable signal quality, I believe the Nighthawk series may have some serious software and hardware issues. Considering the high price on this item, you may want to consider similar products from TP-Link, Asus and D-Link before you grab this one - even on sale. Save yourself the potential headache of dealing with connectivity issues and lack of quality customer service after the sale.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wow what a hot mess

    Posted
    JDThird
    • My Best Buy® Elite Plus MemberElite Plus Member

    My background - I'm the CTO of an IT company. So this isn't anything new. It's not something complex, and it's not something I don't understand. Just to get those normal assumptions out of the way when someone complains about a product. I have a Google Onhub that works, but I wanted better granular control over things than it gives. I needed to maintain the same speed since I do a lot of file transfers between my laptop, my media center PC, and my 56 TB NAS in the basement. Initially I simply wanted to test this, so I plugged it in, set it up for all the "default" settings it starts with. I knew ultimately I'd redo the wireless if I decided to keep it, since I didn't want to have to reprogram all my smart devices such as lightbulbs, power switches, outlets, security cameras, appliances, etc.. So I would use the same SSID and password when I deployed it for real. Initial testing was just a disaster. The smart connect feature combines all the SSID's for all three antennas into a single logical unit. My Google Onhub does the same. One SSID, one password, and depending on the device, it either connects at the 2.4 GHz or at the 5 GHz. So this smart connect here, when enabled, blended all three into the single logical unit as expected. Yet the new Dell XPS 13 laptop that connects fine at 866 Mb to the Onhub was NEVER able to connect at anything more than the 2.4 GHz connection, and a speed of 144 Mb. So file copies that may take, say, four or five minutes, were going forEVER. So kill that, let it show all three separate networks, and if I manually connected then to one of the 5GHz ones, it worked, and I'd connect at the same expected 866 Mb that I do with the Google router. But even then, file copies were WAY slower to my NAS on this than on my current one. Then came the attempt to tie it into Alexa with the skill. During setup of the router, it has you create a "mynetgear.com" account. I did that, and could log in just fine, but even copying and pasting the username/password, the skill kept saying "Incorrect user or password." I disconnected my Google Onhub, then tried setting this one up identically, just to see if there may have been interference. And I was never able to get connected to it again, neither via the app on the phone, nor via computer. At that point I realized it was time to box it up and return it. I'll stick with the Onhub for now, or maybe try an Asus since a few sites mention they had decent parental controls and such. But I think this is my last attempt to use a Netgear unit. Packing it up and returning it to the store.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So Far the Best Router We Ever Owned

    Posted
    HomeOffice8174
    • My Best Buy® Elite MemberElite Member

    Before making an expensive purchase on a product meant to be used extensively I always read customer reviews. I start with the one star then work up. What I noticed were two negatives which stood out: 1.) Purchasers kept losing network connections and had to do a hard reset. 2.) Purchasers said configuration was difficult. While we have only had this router for two weeks we have not had to do a reset as of yet. Also, configuration was somewhat a breeze. If you let the router do its work and are patient it will get you online handily. It does take time to configure itself and one may be thinking "it's not working"; yet let it go and it will do its "configuration thing". As for the pluses we see in our household (which includes a home-based business, two desktop computers, two wireless printers, four tablets, four smart phones, three laptops, a smart TV, a smart thermostat) the Netgear Nighthawk X6 AC3200, which replaced our Netgear R6300 (a good router as well), added noticeable speed and especially range from the router by quite a bit. My son is an avid streamer and does not see his Internet speed slowed down at all which is critical while streaming, slowdowns did sometimes happen with the 6300. While I do feel the router is a bit pricey at over $300 with tax, so far I have not heard, "the Internet disconnected" or "the Internet is really slow". Not having to hear that, at least so far, is peace of mind to me. One thing you must do upon purchasing is upgrade the firmware to the newest version! I believe many of the bad reviews are using older firmware. If we start to have issues I will stay up to date and amend this review, yet so far so good. If you just use the default settings you should not be sorry

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent router

    Posted
    HossBud
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this to try to get signal out to the back porch where the Comcast/Xfinity Cisco branded gateway would not reach, nor would an Apple Time Capsule Gen1, even with a Airport Express extender right against the back wall. The X8000 will reach the back porch on 2.4GHz "N". One tip, I get terrible 5GHz performance when letting the router decide on traffic management on the two 5GHz radios. I think Netgear knows this as it comes out of the box with 3 SSIDs visible. I would not use the "Smart" traffic manager on 5GHz and use your head to make the decision of which radio to use, use 5G-2 for devices with 802.11 a/c, and anything that has slower radios like the b/g/n radios, stick them on the 5G-1 radio if they are close to the router and put anything that has signal issues on 2.4GHz if they are further away, lower frequencies penetrate walls and obstacles much better than higher frequencies! The Netgear web interface is pretty simple, setup is simple, true gigabit throughput on Cat5-e and Cat6 (figuring overhead) and around 880Mb/s on the 5G-2 radio using 802.11 a/c clients. You can also download the Netgear genie software to run on your computer to get immediate notices of issues the router wants to alert you to. Last note, make sure this thing can breathe, dont put it on anything but a flat hard surface and dont put anything on top of it, it will get crazy hot and start malfunctioning or just shut off, it has 3 radios and 4 processors in it. Ideally, also maintain a 3 foot gap between the router and any other electrical equipment/ adapters/ home security hubs/ smart home hubs/your computer/NAS units/ flourescent, or LED light bulbs, these all put off EM radiation and the quality of transformers (wall warts) of various pieces of equiment can be vastly different, I had one that was so badly made (big brand name on it, too), that it reduced the range of the 2.4GHz WiFi to about 5 feet due to RF jamming. Non Apple or Samsung made USB phone chargers are notoriously noisy and often a fire hazard as well. You get what you pay for. I've also seen them SEVERELY reduce the range of cellular devices while working in the field. If you have issues of this sort and moving the router away from all these sources of EMI, there are other options, you can buy high quality adapters for just about anything with interchangeable tips to power just about anything. Hope any of this helps, but the main gist is that the R8000 is a great router, they best I've ever used and the aggravation it has saved me from justifies the premium price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dazzling Router

    Posted
    Jepito
    • My Best Buy® Elite Plus MemberElite Plus Member

    he Netgear Nighthawk X6 AC3200 might be more expensive than the average router but, as a tri-band device that supports the 802.11ac standard, it's flexible enough to accommodate all your devices and their varying connection needs. Getting the X6 AC3200 up and running is a "no-brainer" according to PC Mag, and TweakTown says that the "basic menu system for the X6 lays everything out in a simple manner," though Gizmodo Australia feels it might be "a little simplistic for the power users." Once you've got it set up, the X6 is ready to handle your various needs, with TweakTown calling it "a transition router, with legacy 2.4GHz devices having their very own band, and then having two separate 5GHz bands" to handle newer devices. But, though they say it allows you to use 802.11n "without bottlenecking the AC devices," CNET notes that you'll only really notice the advantage if "you have a lot of 802.11ac clients -- like a dozen of them or more." In action, Gizmodo Australia says it "clocks great Wi-Fi transfer rates," with TweakTown saying the X6 AC3200 "performed quite well" at 2.4GHz and "pretty well" at 5GHz. CNET calls it "one of the fastest I've seen." However, CNET also had some problems with "random disconnections," and noted that at a distance of 100 feet, "it registered just 242Mbps, noticeably slower than 295Mbps of its predecessor." On the other hand, PC Mag actually noticed "increased signal strength" at 30 feet compared to 5 feet, "a rarity well worth noting," though it "lost range at 30 feet in 2.4GHz mode." While it exhibits some inconsistent results across distances, you can count on the Nitehawk X6 AC3200 to connect to all your devices no matter their age, making it an ideal buy for users looking to make the leap to 802.11ac without leaving their older a/b/g/n devices behind.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best router I've ever owned

    Posted
    Mikec555
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is by far the best router I've ever owned. I'm getting the the max speed on speedtest.net which is 100mbps download speed wirelessly in a large home with 3 levels. I am very experienced with complicated setups and networking, but this router could have been setup with a laptop or tablet without being hard wired during initial setup by a chimp in a few minutes. It was the easiest and best setup software I have ever used. Usually I don't use the setup software and just do it manually, but this software was amazing and I enjoyed using it. All of my past routers get slow and deteriorate after time, like every 3 to 4 years. I've seen it happen over the past 14 years with various routers and also read a lot about it online. Every router slows and deteriorates after time. The internal heat and the fact that they are on 24/7 is the cause. I hope it doesn't happen to this one, but it probably will just like every other one I've had. When your wireless router is 3 or more years old and you need to reset or reboot it every day or so, it's time to replace it. For this price, I hope this router last me at least 5 years this time. I love everything about this router. I found 0 negatives. It also looks really cool!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast, Stable, Great Range, Looks Cool

    Posted
    Chapzter
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my Wndr4500 (N900) router with this one. Where I noticed the difference is when I stream movies from my media server while gaming. Using the N900, my movies would glitch and freeze if someone was gaming at the same time so I had to copy the file to usb and physically move it to watch a move and game. With the x6, I can stream and have multiple gaming systems on without interruptions. My household was able to stream a MKV file, have two PCs playing Titanfall and play COD on XBOX One perfectly. So far I have not experienced and drops or issues. The SMART Connect on the 5ghz channel also works well. Before this purchase I tried the Linksys AC1900, but it was dropping and eventually overheated and shut down. Knowing this is SU-MIMO, my only fear is that I'll want to upgrade to MU-MIMO when it becomes available. I am also interested in seeing how good DD-WRT works on this when it becomes available. I am using this in conjunction with my old N900 as a wireless bridge to connect my systems downstairs (Direct TV movie downloads and guest network). I'm not sure if I really need this setup, but it's cool and I feel better using my N900 since it was such a great router too. It also worked well in cascade mode, but again I really didn't need to. I helped take the load off the main router with my media server plugged into it if you feel like giving the x6 a break. Again, not necessary, just cool.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of time and Money

    Posted
    mastdog
    • My Best Buy® MemberMember

    Purchased this router yesterday and I will be returning it today. So after my Netgear 1900 started to die I decided to do a major upgrade and purchase this at Best Buy. It was on a great sale so I was very excited. I get it home, set it up exactly as the directions stated, restarting everything etc.... I go to log in and run into my first problem, it was saying I could not manage the router as I was not on the same wifi network. Well, I just connected to it so I WAS ON THE SAME NETWORK. After about an hour of messing with options, unplugging etc, I finally got into the management screen. I was so pumped, I got in and am ready to fly.... YEAH NO.... What a piece of crap.... It would not even transmit to the same places my soon to be dead router was hitting, and this is to be for large homes, and my home is not that large... When I did get it to give me a signal, the best, BEST speed I could get on a 250m line, was 90 megs! 90!!!!! So, I called support, because clearly I did something wrong... After an HOUR ON HOLD, the conclusion of the person on the phone was, to take it back...YUP THEY TOLD ME TO TAKE THE PIECE OF CRAP BACK...SO I am... I will be going to ASUS or Linksys today, I am done with Netgear.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Router

    Posted
    trailblazer15
    • My Best Buy® Elite MemberElite Member

    Excellent router. I have around 20-30 devices connected to this on a regular basis and it does well with them. It has the 2.4G network that has speeds up to 600mbps for older/cheaper devices as well as two 5G networks that you can have the router automatically balance all your devices between the two to get the best speed. I have a google cast device in every room and this has no issues with them communicating between each other or when trying to cast to them. I had tried a TP-Link Deco mesh system and it was a mess with all my google cast devices, none of them could communicate with each other and my printer even had connection issues so I went back to the Nighthawk and have had zero issues since. It has a physical switch to turn all the led lights off except the power/status light which is nice. It has gigabit WAN and LAN ports which is a must nowadays. I desktop game wirelessly with this router and have zero issues with ping or speed (granted my desktop USB wifi card is AC1900 so I get 1.3gbps speeds with that). Range is excellent however I only have a 2000sqft house so it's not huge. Overall excellent router and I highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is a router for all homes!

    Posted
    aahwhatever2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife picked this router up for me as a surprise and what a surprise it is! Straight out of the box and plugged in and hooked up, it worked without flaw. I have been wanting to use a VPN and with this router, the VPN resides within. This gives everyone on my network the privacy and security that everyone should have. My VPN service offers 6 devices that it can run on. With having 1 on the router, the only other devices that need protected is our family's cell phones and we still have two devices that can use the service. This is great for when we want to travel as we can use the VPN service on our laptops! This router has a triple network setup. You are able to use 2.4Ghz for those devices that are in the far corners of the house and use the 5.8Ghz for the devices that are closer to the router. We have three TV's, three cell phones, two or three laptops, 20+ hue lights, logitech hub, xbox, appletv and a few others that I can't remember, all running at the same time, with NO lag! Yes, this router is a little more expensive...but it is worth every penny. Spend a little extra and get this router for all your networking needs. It will not disappoint! REMEMBER: Your internet connection is only as fast and reliable as what your ISP connection is. This router will give you every bit of speed that your ISP allows you to have!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DOESN'T LAST

    Posted
    3300
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Worked ok new and now it keeps dropping security cams. Not happy about it. I moved it up and away from things to try to get the radios working better, but no luck. Sitting right next to the WIFI cams and a modem with WIFI the cam see's the nighthawk to have 25% signal strength while the modem is 100%. It bounces around some, but it's not good at all. Seems like I can find a WIFI router that last more than one year. This was expensive and thought it would be better, but it was not. I could have bought 15 other WIFI routers for what this thing set me back. NOT WORTH IT. The WIFI security cams are with in 40 feet of the router. I have been fighting with this for a few days trying to figure out what the problem is. Their is one cam still working, but it is 10 feet away from the router. So one out of four are completely down or come and go like a breeze. Not stable any more. Was ok enough and would drop some, but now it it drops or won't connect any more after resetting them on a network cable to make sure every thing is squared up. If I could do it over again, i would not have bought this router. It is not quite two years old. It acts like someone turned the power way down on it. Firmware is up to date. It sits behind a curtain in a window now to try to get the cams back up, but no luck.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fails to connect to Single Band Devices and Alexa

    Posted
    Kelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the speed. I would have given this router five stars for the speed alone. It connects to my 5Ghz supported devices with fantastic speed! Unfortunately, it took me two days of troubleshooting and an unsuccessful call to tech support before I finally figured out why this router could only see some of my devices and not others on my network. It turns out this router ONLY connects to devices that support Dual Band (2.4 Ghz AND 5 Ghz) devices. My Single Band devices that only have 2,4 Ghz could not be connected to this router. That includes my internal Wi-Fi card on my laptop and my Alexa Tap. I called Netgear Tech Support but they could not figure the problem as the router failed to connect to my Amazon Alexa Tap. Instead they tried to sell me third party techsupport to trouble shoot the Alexa Device. If I said yes, I would have paid them money and they would not have been able to fix the problem. The Tech Support Technician was very unqualified. After I hung up the phone and did more troubles hooting, I figured out why this router doesn’t work with all my devices. It simply does NOT support Single Band 2.4Ghz only devices and many devices today fall in that category. I am returning this router to the store and cutting my losses of MANY hours of my time wasted! Feeling Frustrated!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best wireless router

    Posted
    Chromebookuser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is bit on expensive side (and bit large) but it is worth every penny. Our house layout is odd and only available spot for placement of our Internet set up is on one corner of 2nd floor. Our previous linksys router that was $150 couldn't cover the basement and we had constant connection drops on our 10+ Internet connected devices all over the house. I ended up setting up a new network just for the 1st floor with separate wireless router but that did not remedy the problem. I ended up pulling the trigger and bought the nighthawk. Ever since we replaced the linksys with the nighthawk, speeds increased, dropped connections stopped happening and we now have no need for the separate network on the 1st floor. What's amazing is, nighthawk signal can reach everywhere in the house including the basement! And no more complaints of buffering and dropped connection from family members! It's a great wireless router that will save you the frustration of slow speeds and connection drops.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Perfect Router

    Posted
    AlexKlejka
    • My Best Buy® Elite MemberElite Member

    I bought this as a Christmas gift for my parents. They like to sit on our back patio during the summer and listen to music off my dad's Samsung tablet while using a bluetooth speaker. Unfortunately, our old router was an N300 that we rented monthly from Time Warner Cable. For those who don't know, it wasn't very powerful. That being said, they would have to leave the tablet in the house and put their music on, which also meant they had to put the speaker close to the house. With this router, that is not the case. Although the router is at a central point in the basement of the house, we can still get a decent connection at the end of our property which is about 250 feet away. We get a great signal in the house and on the patio. We even get a good signal by our fire pit which is about 100-115 feet from our house. This router is perfect for us. Not just for the tablet, but for watching Netflix or playing Xbox online, or even downloading music from iTunes, it does not matter what you're doing. The internet connection is perfect. Netflix literally loads instantly. The setup process was easy as well. 8 very detailed, very simple steps. It also gives you the option to use the Netgear Genie app for those less experienced when it comes to household networking. 5/5 stars all day long. See the photo I posted for a better idea of our layout.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent speeds, no downtime, slick appearance!

    Posted
    Luke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So as an IT Engineer my apartment is an interconnected smart device shrine! I have so many wireless and smart devices, security system, ESXi server hosting game and media servers, website, etc.. The built in Dual-Band WiFi on my Aeris Time Warner cable modem had hit the wall with max devices reached, and max firewall rules.Maybe I have too much stuff? :p The setup of the Nighthawk was intuitive and very easy using the Netgear Genie application. I was able to connect the Nighthawk directly to my existing router. While setting up the Nighthawk I maintained the same SSIDs and passwords as my existing 2.5GHz and 5GHz connections from the Time Warner cable modem's AP. Once configured I disabled the WiFi on the Time Warner modem and turned on the Nighthawk. The result is my devices did not skip a beat, I didn't have to reconfigure any of them for the new WiFi, which would have been the hugest pain point here as I have so many devices I could be my own Best Buy. The ONLY annoyance I have with this device is you cannot access the internal router configuration from Ethernet. So my Desktop that is connected via Ethernet to the TWC Cable modem cannot log into the Nighthawk to make changes, even though both routers are interconnected with Cat6. A device, in this case my Desktop PC, needs to be connected to the Nighthawk's WiFi in order to log into the router and make settings changes. Not a huge deal, just slightly annoying because my Desktop does not use WiFi, so if I want to re-configure the Nighthawk router I need to use a laptop or other WiFi enabled mobile device and connect it to the Nighthawks WiFi. All in all a great purchase!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Started out as a great product but...

    Posted
    Cruising
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this product on 7/17/15 and everything was working without issue. Just right outside of the 90 days phone support the router won't allow WiFi speeds greater than 3Mbps and it was very intermittent too. When hardwired no internet at all. The software was updated and even cycled the power too. I also called my internet service provider originally and they came to inspect their equipment but nothing was found at fault. I called NetGear and to end a long story short the Service Adviser only wanted from me was my credit card information to pay for a service which hasn't been completed, wouldn't provide me a RMA number so I can return the product for replacement and wouldn't allow me to speak to a supervisor. Also due to their faulty product while under warranty, you have to pay for the shipping yourself. I filled a complaint with the BBB and hope this issue gets resolved. I never had an issue with NetGear until then and I considered myself a fan but now I WOULDN'T RECOMMEND ANY PRODUCT OF NETGEAR to anyone. I did some research on this product and seems other consumers have had the same issue with this and other routers right after the 90 day mark. Many other complaints about their consumer service too.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks Cool, but kinda Sucks :(

    Posted
    djaythekidd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this router because my old router weren't working so well with the size of my house and the amount of devices that used them. I figured with so many good reviews and the features it boasts this router would be a shoe-in, and provide awesome internet speeds and excellent signal throughout my house. Unfortunately, I was wrong. I am not too sure if the issue lies with the router itself or my ISP, but the connection is really slow most of the time and the signal strength is that of a lesser router (router). Even with two wifi range extenders (one TP-Link RE305 [AC1200] and one Netgear WN3000RP [N300]) the connection is still poor. Many times throughout the day, the routers connection to the internet (or ISP's modem) will just fail without warning and leave the house without a connection for a few seconds to a couple of minutes. Once, so far, I've had to factory reset the router because it would not connect to the internet at all and it kept restarting on its own every time it fully booted up. I give this router two stars because 1) it looks cool; 2) when the connection is working and the speeds are high, THE SPEEDS ARE HIGH; & 3) the Systems UI and the app are very cool and easy to use. Hopefully, I will be able to figure out what the issue is and be able to fix it, then update my review based on my findings, but until then... i will probably have to wait 3 minutes for this review to post. (:

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst router on the market!

    Posted
    Aerospace0571

    I bought this router a little over one year ago. I purchased the router brand new and was defective out of the box. I went through all of the setup instructions as stated in the instruction and double checked my internet connection multiple times and the product never would connect and work. I called Best Buy to try and exchange the defective product and the would not take it back and went on to tell me I have to get it replaced through Netgear themselves. So I called the company and they would not replace it either saying that it only has a one year warranty. It really frustrates me that a company can market a product that is defective out of the box and refuse to exchange it. I paid three hundred dollars for a piece of junk plastic router that never worked and the company will not stand behind it. My advice to everyone is do not buy anything netgear, their modems, routers, etc. do not buy from this company especially if they will not stand behind their products and i wouldn’t recommend Best Buy either now that I have been told I have to go back to the manufacturer to get my products exchanged. I you do not want to warranty defective parts then you shouldn’t represent netgear or other companies and sell their products. My advice to everyone is to buy ASUS products. They in my opinion are the best on the market and have never had any problems!

    No, I would not recommend this to a friend