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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 29 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the 26 lbs. Countertop Ice Maker for its quick ice production and convenient size for personal use. However, some customers have expressed concerns about the noise level during operation. Additionally, a few customers reported issues with the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    New Air 26lb ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small ice chips drops out at a reasonable time! Large ice takes a little bit to long.lce gets stuck to the side which stops it from fulling up ! You must unstick the ice for the ice maker to continue making ice at times other than that l have been enjoying my ice maker!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for sharing your thoughts about the unit. We highly appreciate your feedback NIM026MB00. Thank you for choosing Newair. newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Small but mighty

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time i actually read the reviews on this product and got it i have had it for a few months. It might be small but it is mighty. I barely hear it running. So if you don't have much counter space this is the ice maker for you.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We are glad to hear you like the unit's features. We highly appreciate your feedback and for sharing your thoughts. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Fast, Easy, Dependable... Tray is pretty small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a sturdy machine that produces ice quickly. New air makes a solid product. In the past I ahve owned the new air 40 lbs model that lasted many years before my kids decided to fill it with yogurt to make popsicles. (not advised. :)) I wish the tray was a bit bigger as it seems to only hold about 1 lb of ice before it is "full". I recommend this product for small families or light use. If you need more than 1lb of ice at a time go for the 40 lb producing machine... still NewAir is a brand I will recommend all the way.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit NIM026MB00. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.. newair

  • Pros mentioned:
    Ice production
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Ice lover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The icemaker makes ice quickly but it is a little noisy.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this Newair product NIM026MB00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production
    Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Good little machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted a year and a half.it stopped working completely.it was a good little machine made ice without any problems.I kept it on continuously 24/7.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Nice machine for small amounts of ice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it continually uses the water to make new ice when the cubes melt. The cubes are pretty small but my kids seem to like this machine. It makes ice fairly quickly. I like that. I would buy it again

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Rated 5 out of 5 stars

    Decent ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit functions like it should. Be advised that this is a smaller unit and it does take quite a bit of time to get the amount of ice you would need for a few glasses, but good unit at a fair price.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Rated 3 out of 5 stars

    TINY ICE CUBES ON LARGE SETTING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this ice machine is portable and I’m able to store it on the kitchen counter. But I didn’t like how long it takes to make 1 round of ice cubes and that on the large setting, the ice cubes are so small. I’m wondering what the small ice cubes look like. I also used filtered water, but the ice cubes did not come out clear!!!

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 4 out of 5 stars

    Icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This icemaker is perfect for use outside on the porch in the Florida heat.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Ice maker = my new obsession

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little ice maker does the trick! Replaced our in-fridge ice maker that broke down (again) and this one is perfect (and 1/3 of the price). It also doesn’t take up much space on my counters. Runs quietly, ice can be small or large.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Happy Happy Happy!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just perfect order for me! Ive had several of these. Ive paid a lot more money for a couple of them. I still think this particular ice maker does a fantastic job. And No Surprises!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM026MB00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our freezer was not making enough ice and this has been a godsend as there is always ice available now.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new machine! The ice is a cute shape and you can have some with in 6 minutes and it’s continues to make on its own. It’s easy to set up and so easy to use.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit NIM026MB00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an avid ice eater so I absolutely LOVE my ice maker!!!!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Ice in minutes

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product. It works great and makes alot of ice to last.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A Gem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little ice maker. This device makes me meet my daily water intake

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just connect and add water, will get ice in less than 5 minutes, two sizes. Really easy to use

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product AI-100SS. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Short life apan

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker barely lasted a year before it stopped working. I’m a couple hours away from a Best Buy, so getting it repaired is difficult.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care newair

  • Rated 4 out of 5 stars

    Decent ice maker for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent ice maker for the price. Lacks some of the features of larger machines. But the size is good. Doesn’t make a huge amount of ice due to the water tank size.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.

      Best regards,
      Customer care newair

  • Rated 5 out of 5 stars

    Excellent Ice Maker!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Quick and easy to set up. Love it!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MB00. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

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