Customer Ratings & Reviews

Arrived quickly n packaged well. My son uses it for traveling to work the last mile after his train ride and he loves it. Rides nice and has enough power to get up big hills. Definitely happy with my purchase from Best Buy!

I purchased this scooter as a birthday gift for someone special and they loved it from the second they laid eyes on it, when they read the manual they loved how it connects to their phone through the NIU app, and how it fits in their sedan trunk (anyone who owns a sedan knows how small the trunks are). I would purchase this again!

Runs super smooth, my main concern was the weight limit on a budget friendly scooter, but this one holds up to 265lbs, which is pretty good for a tall person like myself. And super easy to store with its foldable design.

Exceeds our expectations. Very fast, easy to setup and manage. Shipping was fast and price was less than other places

It was the perfect gift for my brother, easy to use and practical.

Works amazing!!! It is a little werid at first but other than that this has to be one of my favorite brands of scooter

Good product overall, got some compliments too from strangers. It is stable, fast, premium and lightweight.

My son broke his arm when he drove past a road where there wasn't much water and he slipped. I don't think it's a very good product for braking.

I’ve been using this scooter as my primary mode of transportation, and it has been a generally positive experience. The build quality is solid, and it handles my 220 lb weight without issue. However, there are some design aspects that may not suit everyone. The deck feels a bit cramped, especially for those with larger feet—my size 12 shoes sometimes lead to foot cramps on longer rides. When it comes to performance, the scooter delivers around 8 miles per charge at full throttle, which is decent for its price range. The regenerative braking system, while intended to enhance efficiency and extend the lifespan of the mechanical brakes, hasn’t been particularly impressive. In fact, I’ve found that turning the regenerative braking off and simply coasting results in better mileage, making me question the overall efficiency of regen braking. Ideally, there would be a secondary brake lever for regenerative braking, as toggling it on or off through the app isn’t the most intuitive. But given the price point, this isn’t a huge complaint. The suspension works well enough that I rarely think about it—when it’s doing its job, that’s exactly how it should be. Another strength of the scooter is the super-safe charging system, which adds a layer of reliability and peace of mind. However, the biggest drawback is the difficulty of repairs and finding replacement parts. I experienced a flat tire recently and quickly discovered that the tire size (9.5x2.3) isn’t easy to find. Replacement parts are sold out on NIU’s website and are scarce elsewhere. While some riders have successfully used a slightly wider tire (9.5x2.5), doing so would void the warranty, according to NIU. Furthermore, even simple repairs like fixing a flat tire require sending the entire scooter back to NIU if you want to maintain your warranty. This is a major inconvenience and could be a dealbreaker for people who value the warranty, as I do. In addition, I’ve encountered a few issues with the app. Specifically, the ride tracking feature has never worked properly. The speedometer also resets back to kilometers per hour instead of miles per hour on its own, which can be frustrating. Occasionally, random error codes appear, but all I’ve had to do is reset the app, unpair my phone, and re-pair it, and the scooter works perfectly fine again. It may sound like all I’m doing is complaining about the scooter, but despite these issues, I would still definitely recommend it. It delivers great performance, reliability, and value, and with a few improvements, it could be a near-perfect scooter for its price. This version includes your note about still recommending the scooter despite the issues. Let me know if you’d like any more changes!

Ordered two of these scooters for our 8 and 10yr old kids (plus me to ride randomly) right around Black Friday 2024, paid $250 each which seemed to be the going price everywhere. I had never heard of this company before and just randomly stumbled across it while looking at other scooters Best Buy had. The boxing of it is great along with the build quality of the scooter itself. It has the capability to sync up to their app which allows for more control/fine tunning as far as acceleration intensity, regenerative breaking intensity, max speed and other features which is very nice. I’m 220lbs and it moved me around no problems, the front suspension and air filled tires make for a smooth ride. I can not speak on distance ratings due to it only being driven around our small neighborhood. It does have a twist throttle (instead of a thumb based throttle) on the right handlebar, which some people might not like understandbly. Throttle and brake mechanics feel good. So far, I would recommend this scooter!

Bought this for my husband as a christmas gift. He had a regular scooter that he uses everyday at work. He has to park far from his job and so he uses the scooter to ride to the main office. He loves it. It rides smooth and can go pretty fast too. The flashlight is very useful when its dark or foggy. Easy to fold and transport back and fourth out of the car. Charging is simple too. Overall, great purchase

At first I wasn't sure about this scooter, but it's won me over. It's a good value. The range and speed are good. One thing to pay attention to is hills and weight. I'm larger (230lbs) and sometimes put some groceries in a backpack, and some hills are a little bit of a challenge, though they are fairly steep in some case. They are also a little quirky with the occasional fleeting error though no full failure or breakage. So if you're using this a bit more as a daily user to go some distance and have some hills and weight, I'd consider the more expensive one. This one might work but it's right at the edge of what this scooter is capable of. That said, it's super fun and enjoyable to use and I've come to the conclusion that I made the right choice.

The Niu Kqi 100p is a great scooter. It rides really smooth and has a good amount of power. I got it up to 28mp on a straight road. The customizations on the app are a really nice feature too

Bought this for my 10 year old grandson. Thought it might be big but it’s perfect. Very well built and easy to use and it seems very safe. And or course all the adults in the family riding it as well. It does hit 18 mph on a full charge.

Overall it's a great scooter I'm having a great time I could drive it with confidence I'm a heavier set guy so you know confidence is the king anyways I just wanted to say that it gets me to where I need to go not far but it gets me there quick and efficient and I can feel confident when I'm riding through anyways thank you for the Best buy that money could offer at the moment thank you.

This is a great scooter for those who want one that will not be considered a "toy" e-scooter. I weigh over 200 lbs, and this device will get me moving at about 25 km/h. Battery life is good. Decent off road handling too.

Great scooter - long lasting charge, plenty of speed, super easy to operate! Perfect for getting around campus.

I’m genuinely impressed by its performance. It handles wooded trails and uphill climbs better than I expected—sturdy, reliable, and with enough power to get me where I need to go, even on uneven terrain. One of my favorite features is how easily it folds down; it’s compact enough to fit right into a shopping cart, which makes errands and transport a breeze. The only downside is the limited handlebar space. If you like to mount accessories like a phone holder, mirror, or basket, you might find it a bit cramped. That said, the overall design more than makes up for it in portability and off-road capability. Highly recommend for anyone looking for a versatile scooter that can handle both city streets and nature trails!

Great procduct. runs great, folds to be less space!

Very good fo the price, fast and battery lasts long.