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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 493 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 360 Deluxe Antivirus Internet Security Software for its user-friendly installation, affordable pricing, and robust protection across multiple devices. They particularly appreciate the inclusion of a VPN feature. However, some users have concerns about automatic renewal, download issues, intrusive pop-ups, and the requirement to provide credit card information during activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 493 reviews
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Norton’s best antivirus to date

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A complete antivirus experience, provides incredible protection against viruses, malware plus some really nice bonus features like dark web monitoring for leaked personal information and an unlimited VPN is included. Norton’s best product ever

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton 260 S/W review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good, solid product that is easy to set-up and use. The downside is Norton's constant "Up-sell" prompts. I understand they want to increase their revenue however it gets a bit onerous.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your honest feedback!
      We’re glad to hear you found Norton 360 Deluxe easy to set up and use—it’s designed to provide strong protection across multiple devices with minimal hassle. We understand your frustration with the frequent upsell prompts. While Norton aims to offer additional features for enhanced security, we agree that a smoother, less intrusive experience would be ideal. Your input is appreciated and helps highlight areas for improvement! norton_us

  • Rated 5 out of 5 stars

    I like this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe is a reliable all-in-one security suite that covers everything I need. The protection works across all my devices—Windows, Mac, iPhone, and Android—without slowing anything down. It includes strong antivirus, a built-in VPN, password manager, and excellent scam/phishing protection. I especially like the dark web monitoring, which alerts me if my personal information ever appears online. For 5 devices and a full year of coverage, it’s a great value and gives real peace of mind. Highly recommended.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing such a detailed review, Serhii!
      It’s great to hear that Norton 360 Deluxe meets all your security needs across multiple platforms without impacting performance—that’s a big plus for any all-in-one suite. Your mention of features like the built-in VPN, password manager, scam/phishing protection, and especially Dark Web Monitoring really highlights the value Norton brings for comprehensive online safety. Covering five devices for a full year at a good price point definitely makes it a strong option for peace of mind. norton_us

  • Rated 5 out of 5 stars

    I always buy Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton seems like the beginning of time. A long time ago yes they had some problems with dragging down the operation system but since they totally redesigned the system a long time ago there is no problem using it now I have been buying Norton from Best Buy because you cant beat there prices on it, a few weeks ago it was $24.95 but when i went to check on it again to buy it it went down to $19.95 wow what deal

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re glad to hear you’ve been a loyal Norton user and that the redesigned system has been working well for you. Great tip on finding the best deals at Best Buy!
      If you ever need help with setup or features, our support team is available at https://www.norton.com/support. Enjoy your protection! norton_us

  • Pros mentioned:
    Performance, Protection

    Rated 5 out of 5 stars

    Carlos Azcona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great protection, i recommend it. Excellent product i would purchase again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but all the advertising is almost as bad as a virus. Does keep out and or catch things that are harmful.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 4 out of 5 stars

    Automatic Renewal Trap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, you have to give Norton your credit card number to complete activation. Then, after activation, you have to go back in and cancel the automatic renewal. Otherwise, Norton can charge you anything they want upon automatic renewal which will be much higher than you just paid.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback! We understand your concern about automatic renewal. Norton does require a payment method for activation, but you can easily manage or cancel auto-renewal anytime in your account settings.
      Please note, we don’t charge “just anything.” You can always find our renewal pricing at https://www.norton.com/pricing, and we notify you in advance of the exact renewal amount. This gives you the power to decide whether to extend your subscription.
      For step-by-step guidance on managing your subscription, visit https://www.norton.com/support. Your input is appreciated and helps us improve! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good sales price for purchase and very pleased with the features offered. I might change my mind when price skyrockets up but happy with product currently.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good protection at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left McAfee after fighting slow loading constant frustration. Norton was noticeably better and much faster loading on startup. Easy to load software. Buy again on sale and load before your year is up and you will save a crazy expensive renewal price. You can set it up so ads for more of Norton services don’t keep popping up but you have to take the time to do it. Same with auto renew. A good solution to a necessary service. I have used many this one works for me if price is good. Best Buy makes it easy to purchase.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    All encompassing protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very effective antivirus and VPN. Easy to install and always up-to-the-minute notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Mostly Satisfied

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton 360 for a few years and have been satisfied for the most part. It offers a lot of features and is easy to install and use. I like the Quick Scan feature. However, the frequent pop-ups for task reminders and advertisements for additional services can be annoying. You have to go into the Administrative Settings to stop this.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect you laptops and more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is great at keeping my computers and phones protected. My only gripe is that three months before my subscription was due to expire, they automatically renewed it for an exorbitant amount of money.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your honest feedback — we're glad Norton has been keeping your devices protected!

      We understand your concern about auto-renewal. Norton does send renewal reminders in advance, and users can manage or turn off auto-renewal anytime by signing in to their account at my.norton.com and visiting the Billing Information section.

      If you need help adjusting your subscription settings, our support team is always happy to assist: www.norton.com/support. norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great virus protection packet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great way to get virus protection. Got it 2 years in a row. Alerts before using dangerous websites. Great price to protect 5 devises.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great American Company

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using Norton 360. I like that it's an American company and its very user friendly. It covers 5 devices I believe, so my laptop, phone, and spouse's phone are protected, and it password manager is more secure than google.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing a couple weeks now, the antivirus seems to be working great. Easy to install on different devices and like all the features the antivirus has.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Norton -360

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price Norton 360 is a premium security suite that’s best for users who want an all-in-one solution with excellent malware protection, VPN, and extras like backup and identity monitoring. While it's not the cheapest option, its depth of features and protection level justify the price — especially for families or users with multiple devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    dale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton 360 is one of the most valuable purchase i made to protect my pc, it allows me to surf the internet and alerts me when it senses a virus or when or a potential virus lurking close. i would give it a 5 star for it's protection.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Value Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was an excellent buy for up to 5 devices. Plus Norton has an excellent track record. Its work extremely well for me.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your great feedback! We're happy to hear Norton 360 Deluxe has been a valuable purchase for you and is working well across your devices. It's great to know you're benefiting from our trusted protection and features. We appreciate your confidence in Norton! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good overall but one annoyance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Norton is known for its reliable security product line. The addition of LifeloLock is an added plus. The software was easy to install and setup. Con: Norton keeps trying to upsell add-on services most of which are unnecessary and overpriced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    Norton 360 download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to understand procedure. Works as advertised. Did have to click on final instruction more than once. Norton will suggest upgrade with input of credit card for renewal which I did not accept as this product is fine for me.

    I would recommend this to a friend
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