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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 490 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 360 Deluxe Antivirus Internet Security Software for its user-friendly installation, affordable pricing, and robust protection across multiple devices. They particularly appreciate the inclusion of a VPN feature. However, some users have concerns about automatic renewal, download issues, intrusive pop-ups, and the requirement to provide credit card information during activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 490 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded fine, seems to work great. Some of the pop-ups pitching addional products are annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great device protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great digital device protection product I continue using every year. Good value/cost.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the recommendation! We're glad to hear you’ve had peace of mind with Norton 360 and LifeLock, even if you haven’t needed to use the protection yet. That’s exactly how it should be—strong security working quietly in the background. We appreciate you sharing your experience! norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worth the price. I can install it to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great product at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was easy to upgrade my existing downloaded product. Just plug in the new code and the product updated immediately. Convenient to use since it is a digital download with all the feature I was looking for at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good tool - alot of add-ons at cost

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection overall seems good. The dashboard app is easy to read and you can see all the items that its addressing. However the additional services are all add-ons and you consistently see options for utilities, driver and several others which are all their own cost which pop-up all the time as a reminder you need to take action.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 4 out of 5 stars

    Pop ups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the security features I have but have a lot of issues with the constant pop ups it has to beg for you to add in other costed features. I wish there was a way to remove these pop ups to have a smooth experience but overall a great security feature for your softwares to be protected

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Jeff Joslyn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Bitdefender for a couple of years and It did the job. After pricing at Best Buy, found Norton 360 at 1/2 off normal price and Bitdefender. I am very satisfied with Norton. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and good for one-time payment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is worth purchasing because it's easy to install and offers great value—like a one-time payment for year of use!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Product is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product digital online. The product is good. I really doesn’t like it’s because they didn’t sent the key code the first time or the instructions. I have to called them, takes me an hour to received the call back and they sent the key code without instructions. I called again this time takes 30 minutes. If you buy a digital product send everything in the first email please!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Protecting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product It was easy to install I can see the difference on my phone and the iPads and computer

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Nice Reward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much - it was nice rewards from the Best Buy! Very good service provided for the Norton 360 Deluxe Antivirus Internet Security software for the 1 Year Subscription

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi EugeneV,
      Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the rewards and had a great experience with Norton 360 Deluxe. Providing strong protection and peace of mind is what we strive for, and we’re glad the 1-year subscription met your expectations. If you’d like tips on making the most of features like VPN or Dark Web Monitoring, we’re always here to help.
      Stay safe online!
      — The Norton Team norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not use my computer or mobile devices without internet security and Norton is the best. It's easy to install and guards your computer against any virus or cyber attack

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Why I purchased this item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was an obvious purchase for me to make. It is much cheaper option than renewing my current Norton 360 subscription, which would cost have cost me over $140.00. It provides nearly the same service. My current Norton 360 subscription allows installation on 10 devices instead of 5, but the additional cost for providing the 5 additional 5 device difference is not worth it. If anyone has a Norton 360 subscription that is about to renew, they should do the same thing I just did.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton baby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been a Norton fan but this time around I am nothing but happy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for giving Norton another chance—we’re so glad to hear you’re happy this time around! It’s great to know the product met your expectations and delivered the experience you were hoping for. We appreciate your feedback and look forward to continuing to earn your trust. norton_us

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    VPN is outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my android and chromebook. works good on android but not chromebook. VPN works great to protect my windows PC

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton's 360 antivirus software - one year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the digital download every year for Norton Antivirus software for all my devices. I highly recommend to keep your devices safe from malware and things of that nature. Plus, I use my VPN every day

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Glad I purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints ... great price and as advertised ... satisfied

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We're glad to hear you’re satisfied with your purchase and found the price to be great. It’s always our goal to deliver exactly what’s advertised and make sure our customers are happy. We appreciate your support! norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great price and protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this every year to keep my PC safe. Works well. Can’t beat the sale price, which is why I buy it every year around the holidays. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must, best value for what it offered this antivirus was on black friday sale was very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    norton 360

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works fine but the vpn has problems but nothing to bad . the only real problem is that the add blocker has to be shut off if you want to look at certain things especially on safari with items you might want to buy but otherwise it's a good product

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

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