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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 2.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers value the Smart Control PRO 6 for its ease of use, with many praising the simple app setup, as well as the helpful backlight and overall performance. However, some customers have expressed concerns regarding connectivity issues and compatibility with certain devices. Additionally, a few users have noted issues with button responsiveness and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 150 reviews
  • Rated 2 out of 5 stars

    Mediocre at best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to hit multiple buttons for it to function each time we use it. Very pricey for how well it works.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear David, we appreciate your feedback on our URC 7966. We are very sorry to hear that you cannot control your devices properly yet and functions are not working correctly. That should not be the case of course. We would love to help you set up everything correctly. To receive our support you can either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.

  • Rated 3 out of 5 stars

    Not impressed with ease.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried setting up several times. It is more confusing for wife than 2 remotes we have to use now for the tv and cable.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Tom, thank you for your review on our URC 7966. We are very sorry to hear that the setup did not work as expected. We would be glad to answer all of your questions and help setting everything up in the best possible way. Please, feel free to contact our support directly. You can call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote Control- universal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good control. Easy to use. But had to get one that went with xfinity service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy - Setup failed, no customer support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give Zero stars. Was going to buy the 8-device, highly rated remote, but chose this instead for backlighting. What a mistake. Seems like a nice device, but when I installed app and attempted set-up (on an iPhone 15), the process identified the remote then said "Let's update your remote." When I tried to do that, I got "Oops something went wrong. Try again later." There is no relevant information on the support tab of the One For All web site. Did that several times - but I had to uninstall and reinstall the app to even attempt. Same error. So I called customer service in the middle of the day (in Hawaii), got a message that customer service hours are 9AM-3PM Eastern time. Tried again early this morning, now the message is "We're closed for a National Holiday." It's Good Friday, I guess they count that as a National Holiday. "Call back after Easter." I also tried the installation on my work iPhone 13, same problem. So - the remote is non-functional and I have four days to think about whether or not to return for refund. DO NOT BUY this unless your life is lacking frustration and you need some.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Dan, thanks for sharing this review on our URC 7966. We are sorry to hear that the setup was not working correctly. We would be more than happy to help you get set up and answer all questions. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Universal remote control one for all.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly straightforward operation, is a bit finicky setting up, may just be me. Otherwise it works great.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't work at all. Have to try 5 or 6 times in a row to get it to go into pairing mode. App never finds it.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Jack, Thanks for your review of our URC 7966. We are very sorry to hear that you had such difficulties with the pairing of the remote. We would love to help with the setup and answer all open questions. Please, feel free to contact us directly by either using this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as designed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good all in one smart remote that works as designed. Easy to set up and connect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent substitute to logitech harmonys absence....

    I would recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Lawrence, thank you for providing a review of our URC-7966 Smart Control Pro! We are delighted to hear the remote is a capable substitute for your old logitech harmony remote. If you have any further questions, please reach out to our support via this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Rated 1 out of 5 stars

    Not a Logitech Harmony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rating is based on a comparison to the functioning and ease of use of my Logitech Harmony remote - the Cadillac of all-in-one remotes. Set-up and connection to the app on my android via bluetooth was difficult and unreliable. Also, the requirement to control devices individually, instead of engaging multiple devices with a single button (as with the Harmony) is sub-standard for this day and age. I am returning this device to the store for a refund.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer,
      Thank you for your feedback on our URC 7966. We regret to hear that you had such a negative experience. Your feedback is invaluable to us! It helps us improve our products and provide you with even better assistance in the future. Thank you for sharing your thoughts!
      If you're still considering purchasing a remote for your equipment, please contact us. We'll be happy to help you find the best and easiest remote to program. If you have any questions, feel free to contact us via the following link: https://www.oneforall.com/en-us/webform or via Facebook messenger,
      Kind regards,
      Your One For All team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent remote!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent remote. I was able to sync and have full access of my system with in 1 minute. By far the easiest remote I have ever connected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too complicated.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite difficult to setup. I really like what they were trying to do, but I couldn’t figure it out. I returned it.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Anthony, thank you for your review on our URC 7966. We are sorry to hear that the setup was too complicated. We would be happy to help you with the setup if you are willing to give it another try. Otherwise, w would also be happy to help you find a better suited remote. Feel free to contact us directly at any time via this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Rated 5 out of 5 stars

    Easy one two three Z

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great controller you should buy it it's a great replacement

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use remote

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was simple enough to be used with our TV, Cable Box, and Soundbar. Programming was straight forward with the instructions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lirla

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This centro I love because is easy to program to my TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say this remote is pretty cool but it lacks when it comes to ease of use. Also ,all buttons cjukd be a bit bigger.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Go to Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did like the remote, it helps since I misplaced the original for the TV. I still haven't gone thur the full set up but it's my go to remote

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great remote, easy to program and use. Now one remote instead of too many laying around.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice but not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use was not easy considering the time it took me to get set up. Come to find out i didnt need it at all after finding the compatable soundbar to work with my TV. Sorry but it might come back

    I would recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear William, thank you for your review on our URC 7966. We are sorry to hear the setup took such a long time. That should not be the case of course. If you ever want to give it another shot, we would happy to assist. Feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up. Controls all are media devices with one controlller. Yay!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy-dandy gadget!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a game-changer! We still have our older tv, but updated our streaming services through our AppleTV device and this remote helps us have better control of how we watch tv!

    I would recommend this to a friend
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