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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 301 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Symmetry Series+ case's protection and MagSafe compatibility, citing a great fit and slim profile. Many appreciate its ability to support wireless charging and the overall positive feel of the case. However, some customers found the case difficult to put on and take off, and a few expressed concerns about the lack of grip and the price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 301 reviews
  • Rated 5 out of 5 stars

    Otter box Great product. Warranty even better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best otter box yet. Until I put a magnet on the back and it split in half along the MagSafe charger line. But otter box is replacing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WONT STAY PINK

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the case for 1 week and now the rubber part is stained i cant clean it off. $60 for what?!? Bad quality.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this Symmetry Series+ case is suffering from some cosmetic complications so soon. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some great maintenance and cleaning tips which should keep things looking pretty in pink for a long time to come. Please feel free to give us a call at 1 (855) 688-7269
      and we'll get you back on track to stylish security!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Case design, Price

    Rated 4 out of 5 stars

    Great MagSafe one piece otterbox option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used symmetry cases for 10 years. Paired with a glass screen protector and it’s the best thin option of protection for your phone. Several drops, no breaks. I would get a camera lens protector as well as this is a thin case and the pro has a large area of camera lenses. MagSafe component works great for wireless charging with Apple MagSafe charger in car or house. Magnet is strong enough through the case to hold to car mount. New model of case for 12 (probably Apple’s fault) is not as ergonomic as the last as Apple went back to a boxy iPhone with the 12. This causes the grip to be a little more slippery than the old one. Otterbox could improve the symmetry for this model by putting a little more rubber on the sides or curving the sides a little. $60 is way too pricey but I obviously paid it. Retail should be $40 max. Case does wear finish a little near mag safe circle but this will only bother the most extreme OCD users. A 4.5 stars probably the most accurate rating for this case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy case. Great protection. Nice feel. Not bulky

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Price

    Rated 4 out of 5 stars

    Great case, would be awesome if $15 cheaper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is he best case i've put on my phone. I'm only deducting a star because it is pricey. It works with all of my qi chargers, and feels very good in the hands. It doesn't add much bulk to the phone like the defender series. I bought that case to and am now returning it because this one is perfect. Its not much bulkier than apples silicon case and you won't have to worry about dirty fingers greasing up your case.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging
    Cons mentioned:
    Bulk, Price

    Rated 4 out of 5 stars

    Good cover but pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my new iphone 12 max pro. The cover is sleek but solid enough to give me confidence. The iphone 12 max is big by itself so I needed a cover which would not be too bulky but yet provide protection against falls. It slides in and out of the pocket with relative ease. Being a guy with just pockets to carry a big phone around, this was important. I tried the wireless charging and so far it has worked seamlessly. I took away one star for the high price.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 4 out of 5 stars

    Does the Job but Needs Improvement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox case would have gotten a five-star review but this particular color shows stains very easily. I made the mistake of putting this phone down on a table in a fast food restaurant and have never gotten the stain out. Also, the back has tiny scratches, and I've only had this for two months. Other than that, the magsafe part works really well and it does its primary job: protect my phone in a sleek case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Grip

    Rated 4 out of 5 stars

    Good case but a little slick

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the case. Seems like it will protect well without adding too much bulk to the phone. I wish the edges had a coring or something that would make it “grippier” as it feels a bit insecure when holding. I also which they would have taken full advantage of the MagSafe to secure the case to the phone rather than having to pop it into or out of case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slimness
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox + iPhone 12 - Perfect Match

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an OtterBox fan for quite a while and for good reason — the stuff works brilliantly. This case is a perfect compliment to the iPhone offering protection without bulk. I appreciate the peace of mind this case offers without compromising the slimness of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Bulk, Grip

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is slim, very sturdy. Does not add too much bulk to the case. The MagSafe is great it clips perfect. The case doesn’t have a lot of grip so that would be the only downfall to case.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Bulk, Ease of use

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bulky case at all like some otter box cases. The MagSafe works great and I have only one complaint is that is it hard to get on and off to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case saved my phone so many times. I have dropped my phone many of times and this case has been a life saver.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    To bulky for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case but a little bulky for me. I am sure this case would protect my phone but I did end up returning due to how wide it is. Does work great with MagSafe.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Perfect Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is excellent! I have purchased the Symmetry case for every iPhone I’ve owned. When I found out they were releasing the same case with MagSafe built in, I knew I had to get it. The case works perfectly and I couldn’t be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Safe even in roller coaster!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has protected my cel even from a roller coaster ride!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AmaIng

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I drop my phone all the time and not a crack or scratch

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Case for iPhone 12 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits great with my iPhone 12 Pro Max, protects it as well and feels good in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cell phone case great brand keep phone clean and nice

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice case protection items quality materials for drop off

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Wireless charging

    Rated 5 out of 5 stars

    Surprisingly good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to many cases out for the new 12 pro max at the time of buying this. Bought on a whim just to have something while my other case came in. Actually enjoyed this case so much I canceled the other one coming. Wireless charging and mag safe both work through this case perfectly. Couldn’t be happier.

    I would recommend this to a friend
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