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Philips Norelco - 9700 Clean & Charge Wet/Dry Electric Shaver - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 165 reviews

90%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 165 Reviews
  • Rating: 1 out of 5 stars

    Buyer Beware: Disappointing product, Poor quality!

    Posted
    Sandman
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a longtime Braun user and switched to Norelco because this shaver was supposed to provide a similar shave in much less time. That was true for about the first month. After that, the quality of the shaves went downhill. The cleaning station began leaving a residue on the shaver. The shaver would shave one small part of my face really well, but make the rest too sticky to be shaved because of the cleaning gel that remained on the head after cleaning. After this continued to be a problem for a few weeks, I stopped using the cleaning system. However, the shaver still performs poorly because the residue from the faulty cleaning system will not wash off. I contacted Philips Norelco about the issue. They agreed to replace the defective cleaning station, but would not replace the cutting blades. This is a hardline policy, apparently. In normal circumstances I would agree with it, but the root cause of the blades no longer working is THEIR OWN CLEANING SYSTEM. The shaver is only three months old, but it has to be within 45 days to get a full replacement. So, I am stuck with a $300 shaver that performs very poorly. I am once again using my five-year-old Braun shaver and getting a far superior shave. I am disappointed with the shaver and very disappointed with Philips Norelco. I have previously been very happy with their products, but this experience has me made reluctant to purchase from the company in the future. I will not be purchasing a Norelco shaver again and recommend that you do not purchase this shaver unless you get a separate warranty from a store that provides a full exchange for at least a year.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Razor (Norelco Razor 9700 - Black)

    Posted
    hukilauh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've bought and used Norelco Razors in the past. All of the Norelco Razors that I've owned have worked well and have been long lasting. Most of the razors have lasted between 5-7 years on average. This razor is the best one of the Norelco Razors I've used. I've only owned it for a week, but if it lasts as long as the others I've owned, then this one will indeed have been the best electric razor I've owned. The dry shave is the same as past Norelco Razors. So if you are looking to compare to the dry razors, this one works as good as the other Norelco razors. I normally do a dry shave, with an occasional wet shave. The wet shave, I use Gillette's Fusion Proglide Sensitive Gel. It works great as a wet razor and I have no skin irritation. I've only owned one wet Norelco Razor prior to this one, and that razor worked fine but no where near as easy to use or clean. This razor, as mentioned by another post, allows to clean the razor with or without the clean system, which is a plus compared to other razors that only allowed one or the other, as using the cleaning system will charge the razor unnecessarily at times. The best features are being able to use it as a dry or wet razor, being able to change the power level / speed used (3 speeds to choose from) and being able to see what the actual battery life is. Otherwise, this razor basically compares to other Norelco Razors for both dry or wet, but just combined. It is pricey, I was able to get it for about 55 bucks off due to a Price Match. So you will definitely will want to shop around if you want to save money, like most of us do. The Con is the detachable side burn razor. It's easy to detach and reattach though, so it's not that big of a deal. But if you like to have an all in one, this razor doesn't offer that.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Initially happy, but it's going downhill

    Posted
    Ron1004
    • My Best Buy® MemberMember

    Purchased 30 December 2014 In my opinion it does not perform any better than my old SensoTouch 3D Shaver. I retired my SensoTouch 3D Shaver because the replacement heads got way too expensive – for those of you still using this shaver, you can change it to the same head as the 9000 series. One regret that I have is not going with the 9400 because I really don’t see the need for a digital readout for remaining battery life, whereas the bar display on the 9400 is more than adequate. The high and low speed adjustment is a bit of a gimmick – who would shave at less than full speed and power? Update 15 June 2015: I’ve just received a warranty replacement cleaning station. The cleaning fluid pump in the cleaning unit failed – the little electric motor shaft corroded right through and the impeller fell off. Update 27 June 2015: The head partially detaches with the slightest sideways force while shaving causing the drive coupling to disengage and screech. The head attachment on my old 3D is still solid.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    best electric shaver I have ever used

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was given a Norelco shaver over 10 years ago as a gift and was disappointed with how although I could shave with it, it was never a very close shave. Besides that, my skin has always been very sensitive, and I would break out after nearly every shave. Over a month ago I bought this model, from the 9700 series, and have been blown away by its quality. The shave is almost as close as some of the best manual shavers you can find. I can dry shave to the point that not only is all stubble gone, but that the skin on my face stays smooth for almost as long as when I've used a manual blade with shaving cream. The fact that this shaver cleans itself at the push of a button using the cleaning/charging base also takes a lot of maintenance issues out of the way. My skin and my wife are thankful for the purchase as now I get a great shave and my skin is in much better shape too. If you can afford this, get one!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    a nice update

    Posted
    mjohns
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    as someone who prefers the close, simple shave of a screen razor, I have own many of Norelco rotary shavers and honestly this new top dog doesn't improve the shave much compared to its predecessor but still a worthy upgrade .. close shave, oddly quiet and rinses clean. In fact super quick and easy to rinse under the sink; all other razors i feel like i might be leaving a few wiskers behind .. not this one. wonder why even inclue that cleaner that takes forever to run a full cycle (4hrs). So why not a screen shaver, this takes a little more skill and time to shave .. payback is no razor burns or blood letting which I much appreciate..i also like using the low speed and saving some battery life as my wiskers are thin and easily cut. I whole heartedly recommend this razor or its the better priced sibling the 9300.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good shave, a bit spendy - but glad I got it!

    Posted
    Mario
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I used to use electric shavers for years until I switched to manual shaving systems. Recent changes in health forced me to switch back. Looking at reviews and detailed searches led me to this shaver. Needless to say – I’m impressed. While it’s at a pricier purchase point, the features that it comes with seem to balance it out – especially to the thrifty shopper. The shave will take some getting used to as the literature suggests. Don’t just give it one or two tries and say ‘the heck with it.’ After a week and a half, I’m feeling more confident, the shave is even closer and I’m delighted in my purchase. Yes, it takes time to get comfortable with it – I managed to nick myself with an electric shaver, not once – but twice! I’m still thrilled with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does what you need it to.

    Posted
    MattCT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I decided to splurge and spring for a better electric razor after my other one just kinda wasn't cutting it. (HA!) Anyways, I LOVE the ability this one has to clean itself OR you can simply run it under hot water and clean it yourself. I've read some complaints that it's not as close a shave as they would like, but I don't have that problem. Never have. I have yet to shave with shaving cream yet, just because I'm lazy, but it works just fine, if not better than expected. Is it as close a shave as using a razor? No, not at all, but it's close enough to have me completely replace the razor altogether.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Really poor shave

    Posted
    James
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm biracial so I have really thick hair, including my facial hair. I've been through three of these, and with each when I use the beard trimmer when I want to trim down for a closer shave, my hair goes inside of the trimmer head, underneath the blade, causing the motor to slow down and eventually not shave at all - and this only takes about 1 or 2 tries. Really disappointed. The close-shaver head is of poor quality too, it rips the hair out of my face instead of cutting it, which is painful and ineffective. Can't recommend.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase

    Posted
    shrink57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I haven't tried an electric shaver in over 30 years (found them uncomfortable and impractible). I got tired of missing spots on my "chromedome" using my regular razor and decided to give electrics a second look. Read all the online reviews and the Norelco stood out from the pack. I am totally won over. It is comfortable, quiet, easily adjusts to the contours of my face and head, and appears to be a quality item. I use it wet in the shower with a little shaving gel. The charge last just about a week of daily use. It wasn't an inexpensive purchase but for me, wort every penny. Love the cleaning/charging stand.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not worth $300, but a good shaver

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had the Senso touch 3D for 6 years and loved it so I figured I’d buy the best again. It matches up to the Senso touch. I don’t like the removable pieces to trim the beard etc. really a step backward if you ask me. HOWEVER, if you still have your Senso touch, the head of this one pops off and fits it. I use it to travel with so I don’t have to carry parts. Quality of shave is on par with my old one. I feel it is overpriced but I’d buy it again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Improved features

    Posted
    VRSnob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I replaced an older version of the same product a few months ago with this one. I was pleased with two improvements: one, the battery display is in % instead of minutes, which gives a more accurate time left estimate; two, they went to a pull off razor head that is the same as the replacement heads. I've heard others complain that these replacement heads are not as good as the old "flip up" razor covers on the last models, but I haven't noticed any loss of shave quality, and it's good to know the whole module can be tossed after it wears out and easily replaced.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very solid electric razor

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This razor is still performing as,well as a new razor can be expected to. The good selling points is the fact when it sitting on the base it doesn't have to be charging, you get to choose. Also you can choose how often it cleans. I think my favorite part is you can do all the actions separate. By that I mean the charging function is Standalone the cleaning function is Standalone so it isn't one button that does everything you get to choose all functions individually

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not to Great

    Posted
    dealster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The razor is OK but the head sucks. It takes 3 times as long to shave and the pivoting heads don't usually stay in the up position. Customer service sees the issue but it's just too bad for the customer. I only bought this 9721S because the my old razor which still works fine with the (RQ12) head is now $300.00 when you can find it.You can buy a nice new razor foe that. But not the new norelco ones. After many years of using norelco razors I had to switch to another brand that works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best shave of my life.

    Posted
    samdee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After years of a very adequate shave with an older and cheaper model Norelco, I treated myself to the 9700 with some Christmas gift money. I am still amazed, over a month later, of the super close smoothness and comfort of the razor. I am very glad that I decided to go for it. The cleaning and lubricating system for weekly use is a nice feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Product works!

    Posted
    BlastermanTX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works good now, but I'll wait until I need to change the shaver blades to decide if it's great. My last model worked great until the shaver blades needed replacing, then they squealed and bound up. I had to buy this new one instead of just replacing the worn out blades (which I think is Norelco's intent).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Choose your speed.

    Posted
    anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trim first if you go a few days between shaves. Select speed for shaving based on your skin and hair type. Buttons for speed selection feel a little cheap. The V Track shaving blades do a better job of providing a closer shave than most of the less expensive options. Accessories like the beard styler or the cleaning brush can be switched with the quick SmartClick exchangeable feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fairly decent

    Posted
    boxermansr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Never been a big fan of electric razors, none have ever seemed to work well. I shave my head and the ones I've used before don't cut very well or move with the curves very well. This razor works relatively decently for shaving my head, but for the price, not entirely sure it's still worth it. Overall one of the better electric razor/shavers I've owned though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the cost

    Posted
    BobN

    When you want the best sometimes you got to pay for it. This razor is easy to use wet or dry. With the cleaning accessory, you can keep this beauty like new. What's more, I get a close shave every day, and it's as good or better than a standard conventional razor!. Check out my pic and see for yourself how close this razor cuts.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Close shave, lots of bells and whistles

    Posted
    Mario
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great shaver for the money - if purchased right (on sale, etc.) Best of the 9000 series. Consumer rating agencies say the 9300 is the biggest bang for the buck, however, gotten on sale - this one has some nice extra features. Knowing battery life is a nice touch. Takes some getting use to, but a great shave. I use it with shaving gel and it glides smoothly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Actual shave is really good

    Posted
    tghaggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Actual shave is really good, however, design seems to have been done by someone that does not utilize an electric razor. The separate trimmer is not preferred as a popup version is preferred. Hard to get close to nose and trim ear hairs since the distance from the edge of razor to the actual blade is too much. Need to reduce the edge distance.

    I would recommend this to a friend