Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 76 reviews
(76 customer reviews)to a friend
Rated 5 out of 5 stars
GREAT SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I HAD AN INSTALLATION OF A REAR VIEW MIRROR WITH A COMPASS . THE INSTALLER WAS VERY POLITE AND KNOWLEDGEABLE. IT WAS PERFECT.
I would recommend this to a friendRated 5 out of 5 stars
Went very well installed Myles did great job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went very well install tech Myles did a great job
I would recommend this to a friendRated 5 out of 5 stars
Great install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledges crew and patient. They have done many installs on my vehicles
I would recommend this to a friendRated 5 out of 5 stars
Backup rear view mirror system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product. I would suggest that any vehicle without one should have one installed for safety reasons.
I would recommend this to a friendRated 5 out of 5 stars
very professionAal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THEY WERE ON the ball and did a very good professional job
I would recommend this to a friendRated 1 out of 5 stars
Ordered it and they could not install it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two appointments They could not install it with a lame excuse that it wouldn’t fit even though they recommend an adapter that I had to purchase online elsewhere. Also the 19 year old kid that was the only guy working there spilt glue all over my shifter when gluing my mirror back on that is also now missing some trim.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That isn't at all the kind of service that we want to provide when installing car electronics. Please reach out to a manager at your local store to discuss this further, and we'll try to find a solution for the glue issue and the install itself.
Rated 5 out of 5 stars
excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service; excellent product; I would recommend to others
I would recommend this to a friendRated 5 out of 5 stars
Installed Back up camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took the car in, didn't take them long at all. Very pleased.
I would recommend this to a friendRated 1 out of 5 stars
Refused to install and could not get refunded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in with an appointment and no technician would install, and I could not get a refund. Beyond disappointed and upset with the service I paid for that was not served.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Avoid for Rear View Mirror Installs - Go Elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will write more later but the installer basically had a poor attitude from the get go and came up with every reason why he couldn't do an install rather then solutions. Net net.. wasted my time and got my money refunded.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy called me three hours before my appointment (that I made a month earlier) to cancel
No, I would not recommend this to a friendRated 1 out of 5 stars
TRIED AND FAILED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rear view video mirror was not able to get installed by beat buy installer after two tries over two weekends. They could not get it to work
No, I would not recommend this to a friendRated 1 out of 5 stars
Rear mirror
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keep getting disconnected while driving and getting distracted; it’s not constantly working properly
I would recommend this to a friendRated 5 out of 5 stars
Rear View mirrow back up camera install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the echomaster rear view mirror system installed at Best buy north Attleboro ma. they quoted 2 hrs to install and a price of $159.00. was done in 2hrs and for the price quoted. will use again.
I would recommend this to a friendRated 1 out of 5 stars
Not geeky enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Geek Squad installation for my backup camera mirror system. I figured they’d be able to install and if I had any issues they could walk me through it. Boy was I wrong. They couldn’t even get the mirror off of the windshield. They need a special tool. I imagine my Ford wasn’t the first Ford they’ve encountered. Why don’t they buy the tool? It’s a Ford propriety tool and they can’t. How do glass people get mirrors off I wonder...My dad who can barely work his smart phone or laptop was able to master Google and search for a tool. O’Reilly’s sells them...for $40. No, they don’t have that, can’t get it, can’t install. Come back we’ll give you a refund. Great. I used PayPal to purchase on BB’s website. They have to refund PayPal. Still haven’t received that. It could take anywhere from a week to a month to get. Takes about 2.3 seconds to get my money. Maybe the description of the Geek Squad services should say we MAY remove your mirror and we MAY install a new one. Product description for the mirror should have MAY be compatible if the Geek Squad can figure out how to take your mirror off. Won’t use that service again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi tugboatsheila75 – I apologize that your local Geek Squad Autotechs didn’t have the correct tools to perform your install and that you haven’t received your PayPal refund yet. Please give us a call at 1-888-BESTBUY (1-888-237-8289) or visit your local store to check on the status of your refund. Please have the customer service PIN from your return receipt handy so they can look the transaction up for you. Meanwhile, thank you for you feedback on the description of the service on our site.
Rated 1 out of 5 stars
Waste of Time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your car has Onstar don't waste your time! Best Buy will not install it. Of course they don't tell you this until after you pay for the installation online and try to schedule an appointment. I ended up installing it myself in less time than it is taking me to get a refund. Every time I call to get a refund they keep hanging up on me. I'm beyond frustrated.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We certainly want our customer to receive a refund if an install could not be performed or is not compatible with your OnStar. We sincerely apologize for the troubles of getting through our customer service team. Please contact our team once more at 888-237-8289 for assistance on your order.