Customer Ratings & Reviews

Hi CrystalR.

Thank you for taking a moment to leave your review on the Ring Battery Doorbell Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the Ring Battery Doorbell Pro was not what you expected. We wanted to share with you some of the key features that the device offers. The Ring Battery Doorbell Pro is Ring’s most advanced battery-powered doorbell, loaded with cutting-edge image clarity and security features. The Battery Doorbell Pro offers 3D Motion Detection, 1536p video, Two-Way Talk & Quick Replies, Low-Light Sight with Color Night Vision and Alexa Greetings.

For more information on your Ring Battery Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi AnthonyJ.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi WVTDUBU.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell Pro so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

For more information on your Ring Battery Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi MiketheD.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Chime to work consistently and reliably. Being able to rely on the alerts to know when someone is at your Ring Battery Doorbell Pro is an essential feature of the Ring Chime. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you are enjoying the features of the Ring Battery Doorbell Pro but have some concerns regarding your Ring Chime. When plugged into a standard wall socket, the Ring Chime should produce an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. If you’re not hearing notifications from your Ring Chime, check your Audio Settings in the Ring app to make sure they’re turned up or turned on. Follow these steps to check this setting:

Open the Ring app.
Tap the menu (≡) in the top left.
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Alert.
Activate notifications by tapping the icons.
Tap Chime Tones.
Make sure the Chime Volume is turned up.

If you've checked all of the chime settings and you're still having trouble, please reach out to our support team for further assistance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.