Customer Ratings & Reviews

Hi Eaguilar,

We understand how important it is to fully understand a product's features prior to making a purchase. The floodlights on this camera are intended to provide a powerful way to illuminate your home in the dark. This way, you obtain crystal clear video at night, and deter potential intruders on your property. Our team is here to shed some light on the color temperature of these lights.

On our product page listings, we let our users know that Floodlight Camera Wired Pro features two 3000° Kelvin with 2000 Lumen floodlights. Kelvin is the base unit of temperature used to measure light "temperature" or "color".

You can find this and other technical info towards the bottom of our product pages under the "Tech Specs" Information about the lights can be found under the "Features" section of "Tech Specs".

As a leader in home security, we are always striving to educate our customers on our products capabilities. You can learn more about your Ring Floodlight Camera Wired Pro by visiting the link below.

https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information

If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/.

All the best,
Marlom at Ring

Hello Nothappy,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Connie.

Thank you for taking the time to share your experience with us.

We understand the importance of having clear audio and video from your device, as well as the device picking up the motion you are wanting it to. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide information to ensure your device is performing optimally.

It sounds like your device is not performing as expected. The Ring Floodlight Cam Wired Pro offers 1080p video with HDR, advanced motion detection, customizable motion zones, and customizable privacy zones. If you experience pixelated video or poor audio quality, this could be due to poor wifi speeds. We recommend following the steps below to test your wifi speeds:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.

Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

All Ring Video Doorbells and Security Cameras use Advanced Motion Detection, with benefits such as:

Customizable camera motion zones.
More accurate motion detection.
Reduction of unwanted motion alerts so you can capture only what matters most.

If you are receiving notifications for more motion than you are wanting, we recommend adjusting the settings in the Ring app. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello GilbertN.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi Okrjd.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Bird's Eye View feature is an invaluable feature of the Ring Floodlight Cam Wired Pro that provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as expected in regards to the Bird's Eye View feature and video quality. To ensure optimal video quality and performance, we recommend mounting your Ring Floodlight Cam Wired no higher than 10 feet from the ground. Also, be certain to set the proper motion settings and customize the motion zones. We have included a link here to an article on our website with useful information regarding how to use "Bird's Eye Zones" to get the most out of the feature: https://ring.com/support/articles/nx1sf/How-to-Use-Birds-Eye-Zones.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Melissa from Ring.

Hi AmaliaT.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Floodlight Cam Pro lights to activate on meaningful motion events so that you can keep an eye out for any activity around your property. The Ring Floodlight Cam Pro was designed to activate based on your specific needs. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like your device is not operating as intended in regards to the lights activating. The lights on the Ring Floodlight Cam Pro have a 270 field of view, while the camera has a 150 degree field of view. The lights can be triggered by motion within a wider area than what the camera captures or records. Motion detection range on Ring devices is up to around 30 feet with the motion sensitivity slider at the maximum level. We also recommend mounting the device at 9 feet above ground level for optimal performance.

If the lights are turning on and off when they should not be, adjust your motion and light settings. Lower the light sensitivity and change the motion zones for lights to only cover the areas you need.

To adjust motion and light settings, follow these steps in the Ring app:
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap Light Settings.
Choose the function that you wish to adjust:
Motion-Activated Lights: Toggle the switch to enable or disable automatic light activation when motion is detected at night. When enabled, the lights will turn on when motion is detected.
Motion Zones for Lights: Tap ON or OFF on each pre-set zone to customize areas where motion triggers the lights to turn on.
Light Sensitivity: Use a slider to adjust the distance at which your lights will detect motion.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.