Customer Ratings & Reviews

This is a great looking unit but I've had issues with touchtone screen freezing and clock not staying in the middle of the display. Now the glass turntable broke and Samsung want to charge me for it. Hoping the my Geek Squad Extended Warranty pays for the replacement and fixes the other issues.

love our new oven microwave combo . it’s take some time to learn all the features but once you do it’s amazing. love it

Microwave oven combo is perfect. Love the flex duo, love the digital screen, love that I can preheat on my phone so many more things to love!

My microwave oven wall unit combo is failing after barely 1 year of service, it keeps humming, powercycling and turning completely off in between. The microwave is the achille heel of this set and it affect everything! it does not heat well even working, it doesn not heat when the oven is on, it does not microwave after using the baking functions for at least 2 hrs, it just does not work! Had already a service call from Samsung local SP within the 1 yr warranty, he replaced the transformer, the diode, and something else I don't know( MGT), now that it's past 1 yr, Best Buy has to dispatch to fix the same symtoms of continous resetting, and they can't come for 1 week, thank God I bought extended warranty, but this is a piece of grabage for almost $4K. now I am out of an oven and microwave for a whole week! going to buy a microwave tomorrow. I'm so done with it! see picture when it's dead.

The control screen does not work properly. The device stops every period while preparing food. It stops due to high temperature. Factory defects inside the oven.

I spent weeks researching the best wall ovens available. We had a Jenn Air that was great for 18 years so looked hard at them again. Also looked at other higher end models. While they were also loaded with features and beautiful, this sweet new Samsung model amazingly beat them on features and price- about $1500 less! The only thing the others beat Samsung in is # of years in the business. We decided to be progressive and take a chance, covering ourselves with a 5 year Geek squad warranty just in case. It is a gorgeous oven with so many modern and innovative features including remote operation, steam cooking, a microwave that broils and also does power convection, and an oven that turns into 2 separate convection ovens via included metal divider. Beautiful intuitive touchscreen loaded with features combined with blue illuminated dials is a touch of class. So far it has performed perfectly in cooking all types of foods. So happy with this wall oven combo! Do yourself a favor and take a look at this oven if you like high end products at an affordable price.

I’ve had this oven for one year and so far no big problems. I have used the oven and microwave for almost everything since, from baking pies, broiling patties, roasting turkey to baking a brisket for 8 hours and using the microwave and lower oven simultaneously. The internal thermometer and app notifications have been really handy to have good and juicy food, and to know when someone is using your oven. I’ve only had one problem with this unit, the the ring that goes under the plate on the microwave broke and food stop rotating. This happened when a friend put to plates side to side on the microwave. The plates got stuck between the door and the back fan locking the plate in plate forcing the ring and popped. Other than that no problem. I advice people to read the manual thats what has saved me from making mistakes with top microwave/oven. Overall i say this is a good wall oven full of features that not only makes your kitchen look good and save pace with additionall apliancesbut also makes life a little easier.

Very nice appliance. Rich features easy to use. Very impressed.

Looks great, but gives a error when trying to use, waiting on a replacement from bestbuy

These oven would easily get 5 stars if it were not for a few annoying features. The cooking functions are all great, and I am very happy with the steam capabilities. However there are a few things that make me incredibly frustrated 1) The timer function could not be worse if they tried. How does the timer work on your phone? You press the add timer button and type in the amount of time you want, simple. If I want a 5 minute and 12 second timer, I simply type 5-1-2. Not on this oven. If you press the set timer it automatically moves the cursor to the hour block. Anything you type will default to hours. If you want a time for 5 minutes you have to touch the minutes block to move the cursor then type the number of minutes. Then press the seconds block and type the number of seconds. Then enter. Now this doesn't actually start your timer, it just creates it. Why you would want to create a timer and not actually start it is beyond me. You then have to select your timer from the menu of existing timers and select start. So to set a 5m12s timer you have to 1) press add timer 2) type 0 hours 3) touch in the minute block 4) type 5 5) touch the seconds block 6) type 12 7) type enter 8) select your newly created timer from your timer library 9) press start. It isn't like Samsung has never written a timer function before, how could something so broken make it into production 2) A smart oven sounds like a good idea. Until you get everything set up and the app starts sending you push messages to your phone everytime someone in your house uses the microwave. Also you cannot actually use the app to control the oven unless you first turned the knob to the "Smart Control" setting. Running late and want to pre-heat the oven while you are coming home from work, nope your oven is in the "off" setting - too bad. The app will happily let you see that the status of your oven and that it is turned off, but not let you turn it on. 3) You can't set the clock or make any other changes to the settings while the oven is cooking.

Wish it could display the time at all times. Display has “screen saver mode” when set up, it only displays the time for 60 minutes max. Once the 60 minutes expire, the display goes dark. Perhaps a software upgrade will make that happen :-)

Just had the appliance for a less than a month. Positives Options take a bit of time to get used to but well worth taking time to learn them Love the slim fry option. Cons: Can’t easily set up wifi on appliance. Tried a few times. Samsung app is terrible. Also bottom oven takes a long time to pre-heat. Overall good oven but it has only been less than 30 days.

This is a great oven. It is a little hard to remember all the settings and where they are. Like I know there is a melt chocolate setting but can never remember which setting it is under. I recommend reading the owner's manual.

First, let me say, I love the oven! Have only used the oven once and the microwave a few times, but it works well and the user interface is great once you get used to it. I can see some people won't like the interface, but if you're used to tablets and touchscreens, this will become second nature for you. If you are considering this oven, don't assume all wall ovens will fit in the same location. I confirmed the opening dimensions were appropriate, but didn't take into account that the control panel extends quite a bit higher than my old wall oven. Download the installation manual and get the full dimensions to confirm everything will fit appropriately. I had to have the kitchen cabinet altered to lower the whole oven so it wouldn't interfere with the upper cabinet doors. Also, don't believe the weight shown in the specs. The specs say the weight is 119 lbs with a shipping weight about 143 lbs. The install manual indicates the weight to be about 268 lbs (if I recall correctly). I think the 119 and 143 refer to kilograms that were not converted to pounds.

The two stars are for the oven...the upper microwave portion has been a BITTER disappointment. The control modules have ALL been replaced twice and are about to be replaces a third time. GeekSquad has dispatched for FOUR visits to repair. (Two requiring followup because the controls need to be ordered.) The microwave will stop running mid heating(on its own). Knobs can be turned to OFF and the microwave continues to run...the timing countdown mechanism will stop working while the microwave is running, and sometimes the microwave runs while the countdown is frozen. Definitely would NOT recommend this SAMSUNG product. And I would not venture to say I am happy with the GeekSquad service either.

A lot to learn but I love it! There are so many features that i haven't even tried yet!

This looks so nice in our new kitchen! I can cook anything imaginable in this!

I had a wear (scratch) in the oven the size of a dime in an area that was suppose to with stand the rack sliding in and out. I used it once and never had a rack on that section. Samsung would not return it or take responsibility even after two technicians from two companies come to review it, both stating it was abnormal. They will call it a "cosmetic issue". Feel free to google SAT issues online. Luckily my Best Buy rep is amazing and help replace it for me. The wear was back in May. Now it is August and after 3 weeks there is the same EXACT wear in the same spot. I haven't made a decision on my next step yet. If I had a choice right now I would return my oven, gas cook top and hood vent solely on the fact that Samsung is the ABSOLUTE worst customer service company I have ever dealt with. Some of the technology is "cool", but is not worth it the first call you will have to make if something goes wrong. I tried to make this review short. I will NEVER recommend Samsung appliances to my friends. The wear and tear incident could be isolated with me, but one thing is for sure. If you search the internet on Samsung customer services, it will be consistent.

You'll be sold by the features, but six months in you'll have problems. I usually read all of the reviews of a product before purchasing; however, I must have missed the primary fault with this system three-six months after installation. Like everyone else I began receiving a CA2 fault (mine was after month eight). Contacted SAMSUNG who sent out Cone (horrible reviews) and was informed that the unit needs to come out of the wall, and they don't uninstall. Used the self clean and it locked the oven up for two days. Oven wasn't dirty but just a test. Now the chrome inside is tarnished and looks like I've had the unit for years. Unbelievable. Save yourself the time and heartache.

Combo microwave and oven came exactly as advertised. Top notch quality and excellent customer service.