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Customer Ratings & Reviews

Samsung - 40" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1055 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    First Rate TV

    Posted
    MKinKS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this television to replace an older one in our RV. We use the RV extensively so this television gets used regularly and continually. Its really is impossible to give a full review in such a short length of time. We've only had this TV for about a month and so longevity is something on which I cannot comment. Picture quality, sound quality, ease of use, built in functions etc. are the things that we have a few weeks of experience with. We picked a 40 inch TV because it is the smallest size that also comes as a 4K UHD model. I was concerned about it fitting but it eneded up fitting the space for it just fine. The picture, as set up with the default setup I found to be over bright and over contrast with skin tones and overall color that was way to cool (blue). I adjusted the color so that skin tones are more normal and overall color balance is more neutral rather than either too warm or too cool (this takes time to get right and obviously will depend on your preferences and color preception). Once that was done I've found the picture to be vivid without extremes, natural in tone and very pleasing to the eye in almost all situations, movies, TV series, older movies and even black and white shows. I am very happy with the picture. In the past, as the size of televisions has become smaller and thinner, so has the sound reproduction coming out of them. The increasingly smaller dimensions has left manufacturers with little to almost no room for speakers that put out any quality or volume and I expected the same of this one. It was no surprise that after the tv was put in place and turned on for the first time and the sound output was low and unsatisfactory. So, I went back in to the various setting for the TV and found that there are three different possible setting for the sound. One was the default which I found much too low, the second option (don't remember what they called it offhand) and a third option they called "Amplify" which added lots of volume and lots of sound artifacts that were unnatural. The second option gives up ample volume. Also to be noted is that we already had a soundbar with a subwoofer which we hooked up and use with the television so that the sound is not a huge concern to use but will be to any one that doesn't use an additional soundbar. Overall, we are very pleased with this television and wouldnt hesitate to recommend this to a friend (as long as you take the time to make adjustments).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV

    Posted
    DiligentBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The first tv I purchased didn't work. It wouldn't connect to the internet, the "APPS" interface didn't show up at all, amongst many other problems. I went through all the necessary steps for correction, but nothing worked. After researching online there are a vast number of complaints abut Samsung's internet connections and Samsung hub problems. I tried Samsung's online support a few times while dealing with this, and each time the Samsung technicians just stopped responding mid-conversation. A waste of many hours of my time made me angry. After all this, I don't have a good opinion of Samsung's online support, or the "smart" parts of the television. There is a lot of improvements needed. Once I purchased a new tv of the same type, I again had some trouble connecting to the internet and with the Smart Hub. This time I called the phone service line (where you actually speak with a human lol), and my issue was corrected within a reasonable 20-30 minutes. This was a huge relief after the endless hours I spent trying to fix the first tv. I have a positive opinion of the call-in phone support. The tv itself is very light considering the size. I can carry it myself in the box, which makes it easily portable. Having HDR in a tv makes the greatest difference. Sadly, atmosphere/light affects this screen quite a bit. In sunlight, there is some wash out, and at night it's strangely bright. Yet when you change it to a dimmer setting you lose picture clarity and color (more than in older tv's). I'm also not a fan of how darks bleed together. The darks are beautifully black, but you lose detail and layering. It's actually difficult to see what's happening when playing a darkly colored picture. This seems to be a commonality of all the tv's I tried despite the brand. I think they just haven't perfected the color clarity with these screens yet. It is my biggest annoyance outside of the problems with getting the tv to actually work properly. All viewing angles are good which is as it should be. The picture quality is really good overall. With antenna/air channels it's a good picture, but there is quite a bit of cut-out, which is kind of expected. When hooked up to a gaming station the picture is excellent and I haven't experienced any lag. The same is to be said when you are using a DVD/Blu-Ray players. Pictures with streaming services is also very nice. If it weren't or the darks being shoddy, it would be awesome. But I still miss the days of the Sony Bravo XBR's circa 2010....those very amazing pictures! The ports worked normally and are plenty enough for my usage thus far. I have my speaker connected via optical cable and it works fine. That being said, the tv's speakers are much better in tone and volume than most other tv's I tried, which is great, especially if you don't want to have additional "thing" to carry around or purchase. I personally play both the tv speakers and my additional speaker at the same time, so I'm happy with that. Overall, I'm happy with my purchase. I've had this tv for approximately two months. We'll have to see how it does long-term. I hope they simplify the Smart hub, so it's easier to navigate. I also hope they improve the functionality of the overall smart connections, etc. But realistically, these are computers now, so I expect more problems. I personally like to keep my electronics a long time, so I hope they don't go the route of "disposables' that are meant to die out and throw away every few years. I prefer quality and precision over gimmicks and disposability.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Warning if you are mounting TV to a wall

    Posted
    Brando
    • My Best Buy® MemberMember

    I have nothing bad to say about this TV. It has decent performance and features for the price point. It's a bedroom TV and I'm happy with it. What annoyed me with my experience in setting it up is that nothing in Samsung's or BestBuy's descriptions mention having to make adjustments when attaching to a VESA mount. The top two screw holes sit slightly above the curvature of the back panel. This makes it not possible to attach it to your mount without having to use bolt adapters. The good thing is they include 4 of these in the accessories pack; the bad thing is you have to purchase longer M8 screws in order to get it done. Now, I don't mind having to pay for the additional hardware but for Chrissakes, can you give me a heads-up about it so I can have everything available before wasting my time? The longer M8 screws aren't difficult to find but they are not always available off the shelf. I had to order some online. So as I write this, my new TV is sitting in its box and I've reattached the older and smaller Samsung it was replacing back on it's wall mount. I won't have the new screws for two days. One more thing about the placement of the top screw holes. I'm not an engineer but I question why they had to be placed in that location. I haven't measured but just an inch or a bit lower would have avoided the top of the curvature. If I wasn't so limited in space, I would have returned it and bought another brand. But, you can't find many 40" panels anymore and 43" was not going to fit where my current wall mount is attached. Oh well, life goes on. Hope this helps others.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No 5GHz Wi-Fi Connectivity - Seriously?

    Posted
    Perseids
    • My Best Buy® MemberMember

    Purchased this because the 4K 40" Samsung I purchased last year got a big grey streak running horizontally across the screen after about 6 months that Samsung won't cover under warranty. Unfortunately I only have room for a 40 in this particular space, or I would get away from Samsung and go with an LG 43. I thought maybe I'll have better luck with the 7100 series, this should be an upgrade over last year's model. The picture is fine, but surprise, it doesn't have a 5 GHz receiver in it. Really? In 2018? Last year's lower end model did. Every TV I've purchased in the last decade can connect to 5 GHz Wi-Fi. Heck, ANY product with Wi-Fi I've purchased in the last ten or so years can. Except this one. I can't stream 4K with my 2.4 connection where the TV is located, it maxes out at 720p. Last year's TV streamed 4K with the 5 GHz connection from the same location. So I had to go out and buy a ROKU for the 5 GHz connection and 4K streaming. I should feel happy about a new TV, but Samsung sure knows how to ruin things. Now I'm just irritated. Boooo Samsung, just Boooo.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Picture-limited I/O connections

    Posted
    JerryS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this 40" TV to replace a 2 yr. old 40 Samsung TV. PROS: * The picture is excellent compared to the older TV. It is brighter, has better contrast, and the HDR is great! CONS: The connections available is limited. The following capabilities that were on the 2yr. old unit are missing on this newer Series 7 TV: * No external infrared transmitter jack for IR cable box control * No Bluetooth (really?) * No 3.5mm analog audio output jack for headphone, hearing aid transmitter (which I need), etc. * Not compatible with older Samsung remote RMCTPHA1P1 BN59-01185F which has cursor dot onscreen for point & click. Using the arrow keys on the included remote for text entry is cumbersome. Also, the stand is configured as 2 side legs now instead of a center stand. This made it difficult to fit on my 31" wide wooden TV stand. The legs are right at the edge and could slide off if the TV is bumped. I will need to make something wider for it to sit on so it can't fall. The manual that came with it is almost useless. I would recommend this TV but under advisement to check all the I/O connections to see if it has what you need.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi JerryS,

      Thank you for being a loyal Samsung customer.
      We value your feedback on connectivity and stand design, and will share it with our product team.

      Should you need assistance with features or usage of your NU7100 TV, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      -Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    This is a great TV

    Posted
    rowdyhoot
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As flat screen TVs are continuing to trend larger and larger, it has interestingly made finding a 40" TV of any level of quality harder to find. In my search I really only came across about 3 or 4 to compare, but I am happy to say Samsung has kept the 40" version as one of the smaller, if not smallest entry in one of its nicer series. While I am not a novice when it comes to electronics, I not a technophile either, so I won't pretend to gush about lag rates and such, but I love the way the picture looks regardless of what I am watching - from Netflix to Blu-Ray to XBOX to yes, I still have it, cable TV, it all looks great. This TV is also really lightweight and easy to set up. It has 3 HDMI ports, and well as adapters for older connection types such as RCA/video cables and the like. While I can't guarantee it, if you are replacing an older flat screen TV with this one, you will more than likely have everything to set this one up either already in place or in the box.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV

    Posted
    OLEDTVowner
    • My Best Buy® MemberMember

    This is my 2nd 4K HDR TV purchase. Last year I purchased an LG OLED 55 inch for my living room, which is absolutely phenomenal. I wanted to get a 'small' 4K HDR TV for my home office, to replace an old 32" Vizio from 8 years ago. So I knew getting something other than OLED will be a little disappointing. However, this is still a good TV just doesn't have that much of great color and of course black levels. Also, Samsung is the only manufacturer to make a 40" 4K TV right now, every other manufacturer makes 43". Even the 40" is a little on the large size for my small home office. But I'm getting used to the grays and not so great colors. I noticed in the store, the LG's have much better colors, but I didn't want to get a 43" TV, so I bought this one. I'm happy with the TV except for the following negatives: 4K (and HDR) is not available on the built in apps and when watching 4K and HDR through the HDMI port on my Apple TV 4K, the TV doesn't let you know as my LG does. For example, showing 'HDR' on the top right (or anywhere on the screen) to let you know you are watching a higher image quality display. Overall, I'm happy with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Slightly disappointing

    Posted
    Wizard
    • My Best Buy® MemberMember

    Set-up for the set was easy, including getting it connected to wi-fi. However, I have the following complaints: First of all, if you go to the Samsung site and ask for the PDF of the manual for THIS SPECIFIC MODEL, the manual you get is for higher-end models and is about 95% not applicable. Instructions say to press buttons on the remote that don't exist or to select menu options that aren't there. By default, "eco mode" is turned on which dims the picture based on ambient light. With this feature on, the controls for brightness, contrast, color, et al are disabled. Even in bright room light, dark scenes were nearly totally black and unwatchable. The instructions for turning the feature off were wrong, and I wound up searching all of the menus until I finally found it. Finally, bright scenes have a vignette about 3/4" wide around the whole picture, which probably means that the backlight isn't adequate there. My other major complaint was the wall-mount bracket that Best Buy recommended for this TV which was not appropriate for it. But that's another review.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    excellent TV for the price

    Posted
    bigjohnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Picture: excellent ... Sound: good ... Ease of set-up: good. The only negative is the set's inability to connect to wifi and HOLD the signal; the connection would last maybe 10 minutes and then be lost. The set is located in the same room as my dual band router/modem. After 2 calls to Comcast and 4 to Samsung it was determined that Samsung smart TV's work best on 2.4 GHz and mine was drawing 5.0 GHz because of its proximity to the router/modem. I have 2 other Samsung smart TV's located in other rooms and have no issues with wifi connectivity. After allowing Samsung service to take over "remote" access to the set and perform various unsuccessful fixes and updates I considered exchanging and starting over with a new set. However, I solved my problem by going to Walmart and purchasing a CAT 6 cable and hard-wiring. Netflix, Prime, etc now connect effortlessly with lightening speed. As of now I'm completely happy. Purchased the set on sale for $329 ... excellent TV for the price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Buggy Buggy Buggy

    Posted
    Saboken
    • My Best Buy® MemberMember

    I love to hate Samsung now this set has potential but has a lot of Bugs! The tv needs to be unplug a lot to fix a issue with the video not going into UHD mode! The app banner takes up the lower 2/3 of the screen and can’t be turned off! This is why I don’t buy Samsung tablets they think they know what you want and make sure you don’t miss it! You can’t just turn this tv on and watch it you have to make sure it’s happy and wait for the app GUI to go away or force it to! The only thing I like about the tb is the price, the picture quality (when it works) and it’s weight because I needed a new tv for my RV and space is premium in RV’s most TVs are 24” or less In campers those smaller sets (brand name) are getting rare! I think this maybe my last Samsung tv since they have ruined the experience!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Saboken,

      Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our continuous efforts towards delivering world-class product and service.

      If there is anything we can do to further assist and improve your 2-star user experience with the NU7100 TV, please do let us know by contacting Samsung Customer Support via any of the following options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      Again, my apologies for the inconveniences you have had. We do hope to hear from you.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Using as a Monitor for my PC

    Posted
    Skaarj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wow. I am very impressed. I have tried TV's as monitors before over the years with mixed mostly bad results. This TV works as a great monitor for much less money than a traditional monitor. I am a semi-pro photographer...not my main job but I have sold hundreds of photos using just a 10 year old 1080p monitor. I really don't see the need of an overpriced traditional small ips monitor without sound for most people. This TV has HDMi 2.0 supporting UHD (50/60P 4:4:4 and 4:2:2) signals. Windows 10 looks great. Photoshop and Lightroom look great. In order to make this an amazing PC monitor do the following......In the settings menu go to General then External Device Manger then HDMI UHD Color and turn it on. There are massive other settings you can adjust to your own liking.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific Picture and Great Buy

    Posted
    TVviewer
    • My Best Buy® MemberMember

    I initially purchased a lower priced 4k TV and HATED it. Coarse picture and bad audio/video synchronization. Made watching impossible. Then, based on the recommendation of a knowledgeable BESTBUY salesperson, I "moved" up to more expensive set which is WORTH EVERY PENNY. The picture is lush, the up scaling is great and the overall quality is impressive. Rather than try to ignore all of the cheaper set's deficiencies, I excitedly look forward to watching all content on this great device. I HIGHLY RECOMMEND IT. Also, BESTBUY's 15 day return policy is terrific (allowing me to return the 2 cheaper sets I had bought - I figured the first was defective, but a second one was also bad), and 1 day after buying the more expensive Samsung set, the price dropped. It took 5 minutes for them to process the refund for the lower price. So thanks BESTBUY!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Ultra High-Definion TV

    Posted
    Joshua
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Samsung smart television is perfectly amazing as a replacement for my slightly smaller 32" TV; The bigger screen (a major factor in my purchasing decision) makes it easier to see what I'm watching more clearly- and speaking of, the picture is significantly more sharp and crisp and clear than what I had before [within reason for applicable content]. I love the style of it and the Samsung UI is fairly intuitive once you become adjusted to it. This works great for a bigger personal television to play high-quality games on or also to watch HDTV programs on, and could be a good fit for a moderate living room entertainment center. [forewarning: if you wish to wall-mount this item, you will need four M8 x 45" VESA screws.]

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Greattttt so far

    Posted
    Millertime247
    • My Best Buy® MemberMember

    I've only had my new samsung TV (40' NU7100) for 24 hours, but loving it already. The picture quality is great for sports, and that was my biggest "want". Being familiar with the Samsung Smart hub helped with adjusting to some new functionality features. The 3 HDMI ports for a 40' is a nice touch, along with the other standard input ports. I wanted to stay in the $300-400 range for this purchase, and feel very happy with my purchase. I originally took home the Vizio V-series 40', but did not like the picture quality on that set, as it lacks that HD "crisp". This samsung is night & day in comparison (in picture quality) when using comcast / xfinity cable. I definitely recommend if this size is what you're looking for. It's perfect for a small living room and doesn't make a large footprint.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use, good video quality, but sound weak

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, this television has been very good so far. It was easy to take out of the box and set up. The picture quality is fantastic, and the smart technology provides easy, automatic switching between cable TV and my Blu-Ray player. The sound is the only weakness that I've noticed. At low volumes, the speaker quality is fine, but when I need to turn up the volume (such as when watching a DVD video), the sound quality isn't as good. Also, a large increase in the volume setting seems to be needed to get a noticeable change in the volume that is heard. A sound bar accessory might be a good idea with this television. My only other comment is that it would have been nice if the television came with a HDMI cable to connect to the cable box. For the most part though, I'm happy with this television so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tv for price.

    Posted
    JediOutKast
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed a new tv, my old one was only 2 years old if that but running almost 22 hours a day. It had burn ins and you could start to see the LED lights coming through the frame. This is my second Samsung and the reason I bought another new one is because they are well made. Furthermore the picture is perfect and has 3 HDMI ports. The 4K is excellent and high dynamic range on all inputs. I use my tv for my laptop monitor, all my smart tv apps Netflix VUDU ext, cable and gaming. I added pictures using the tv’s app for YouTube. I find the smart tv part of this tv is excellent and easy to use. Picture quality is very nice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Its a TV and a Great computer monitor

    Posted
    Tommy
    • Verified PurchaserVerified Purchase

    I bought this to use as a PC Computer Monitor and I love it. I run it at 1680 x 1050 and set Windows at 125% viewing. Perfect edge to edge display. I do NOT game on it, just Word, Excel, Photoshop, Internet. I have no clue how it would perform as a Gaming Monitor, but for what I use it for, it is GREAT. It sits on my desk, about 30 inches from my eyes. I took a quick snapshot of the TV (monitor) but it is JUST a quick snapshot - not intended to be anything but an example. The screen quality is MUCH better than it appears in the snapshot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Setup Basic 4K TV

    Posted
    CitizenKane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a 7 series Samsung set. Setup is very easy and straightforward. Not super fancy but it is 4K and has HDR. Diagonal is barely under 40 inches. Brightness is still good at side angles you would not want to view from. Bottom depth is 2.5 inches and top is less than an inch. Very satisfactory for wall mount. Refresh is 120 so motion blur is not bad. Automatically IDs media server if you have one on your network. Also USB to view content from external devices. Audio is not great but after all it is a slender TV. If sound is important get some external speakers and connect to the SPD/F optical output.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good quality at a great price!

    Posted
    Edie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this TV when my cable provider decided to go 100% digital, forcing me to either pay them an extra monthly fee to rent a digital receiver or upgrade to a Smart TV--- And I chose the later. I now watch TV via the free Spectrum app, and access other movies and shows via the Prime Video and Hulu apps (using my exiting accounts). And I have no complaints; I'm very happy with my new Smart TV. NOTE: My cable provider later mentioned that a Roku device would have also given me access to the digital network via the Spectrum App, but I'm still happy to have upgraded from a 21" to a 40" TV.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Joecz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had no problems setting up this TV. Liked the built-in setup tutorial. The TV essentially walks you through a setup process that is nearly idiot-proof. Once complete the icons remain on the screen but can be removed through the set up menus. I like that the TV has the users manual built right in with a dedicated button on the remote and all the information you need is right at your fingertips (good for the 50 plus crowd that often misplaces manuals). Still need to research Bluetoothing the sound into my stereo system. Would recommend this TV to anyone that's over fifty like me and don't want all hassle of programming without the prompting of the tutorial.

    I would recommend this to a friend