Customer Ratings & Reviews

The unit itself is awesome! I truly love it and can’t see how I’ve done without it for so long!! The features, just everything about it is great. You can choose wash or dry only and it works so well. My clothes seem the cleanest they’ve ever been, even the ones I’ve had for a while. The only reason why I gave 4 stars is because it as dented in the back. They called me from the warehouse stating I’d get a $250 credit for the damage. Also was told this upon delivery. However, when I called to receive the credit, I was only offered a $150 gift card. A company’s word is their bond and for that, Best Buy failed miserably. I will not make another large purchase from Best Buy again for this reason and will tell anyone I know about their shoddy business practices. Shame on you for that!

It's working awesome. Its drying sensors are amazing.

First, I want to say that we couldn't be happier with Best Buy's delivery service of our Samsung 5.3 cu ft Bespoke AI Vented Laundry Combo unit. They were prompt and delivered item undamaged. So far, we are very pleased with the unit and washing/drying capability. Time will tell if the product remains to be worth the $$$ tag, but am very exited to have the extra space for our bath remodel that swapped out a shower stall with a full size tub to meet the needs of a full second bath for a growing household full of girls with two dogs.

very convenient and easy to use. The phone app I have not been able to get to work but the unit itself works great.

It took a while to get this product. I had it delivered and the first one didnt work. It kept giving me a leaking error. So I couldnt wash clothes. So I had to get another one delivered. It took over 2 weeks to get a new working machine. After the first one that was delivered and later discovered to be broken, I had to schedule a swap. The swap they brought was a damaged one. So I needed another reservation, they forgot to put it on the truck. So I had to wait AGAIN. So like I said it took over two weeks for me to get a working machine. But now that I have it, its ok.

I did plenty of research and i decided to go with the vented option because the reviews were tough on the ventless. I’m very happy with my decision! This is an amazing machine ! It’s taken sometime to adjust my lifestyle of the simplicity of washing and drying one load . Zero regrets! But I do miss my dryer sheets!

I really love this combo washer / dryer. You do need to keep the loads on the smaller side because while it can wash a large load, the drying requires airflow. So, if you are having trouble getting your clothes dry, reduce the amount of clothes by either starting with a smaller load OR removing some of the load before the drying cycle starts. The automatic detergent dispenser is a great addition, along with the variety of cycle types. I like that the app lets me know when a wash cycle is complete so I can go and pull out the air dry items and / or add a dryer sheet. There is no guessing with this machine - it gives you an estimated time of completion.

Great design with vented option, quick and quiet working design. Not your regular washer and dryer. No burden for dryer transfer

We were somewhat reluctant to move from two traditional units to one but we sre very pleased we did. Being able to put a load in and have it washed and dried fits out lifestsyle well. Ultimatly we get the same amount of laundry done with less effort because we dont have to be present after the wash cycle to transfer clothes to the dryer.

Washer works perfectly at a fraction of the real cost you cant beat that. Condition was labeled as fair with a dent/ scratch. Cant find any damage on the washer whatsoever.

I love the convenience of not having to move clothes from the washer to the dryer and the convenience of the auto soap dispenser. It dries well. My husband does not like that he can open during dry cycle for hanging shirts.

This item is very quiet, and we love the sleek design

I love my new combo! Definitely saves time, money, energy and stress. Works great. The normal setting on it takes just about the same time on each cycle as the regulars do.

Best Buy knocked it out of the park. The sales person help me make the right decision on the right unit which have been very happy with. Did have an issue with the original one, but they got crew out to change it out. No problems been using this one now over a month no issues works great.

This is very good item to use in home in all in one .If you put more clothes it will take more time to dry otherwise it is very good product

We have loved using this machine. Washes our dirties just fine and dries great, as wells. So nice to have an all-in-one machine!

First of all, they are Beautiful.. my only little downside. Is there a little bit bigger than normal. And I don’t have a very big washroom, but besides that truly amazing. Really helps out moms. Because now I can have the children do the chores, and I don’t have to worry that the clothes will stink if they don’t take it out.

So far it’s been wonderful. It’s good for someone on the go regularly. I load laundry before work and fold when I get home.

So far I LOVE this machine. The convenience of simply putting your clothes in and then taking them out dry is incredible. I've only used the machine twice so this rating could go up or down.

To be clear, I love the washer/drier combo and its functionality. It works brilliantly and has been a valued purchase. I would highly recommend it. My horrible experience stems from the Best Buy customer service, communication and delivery processes, as described below. Buyer BEWARE -- from the moment I purchased the product and the associated pedestal, there were significant complications. I have NEVER written a negative review (or any review for that matter), but sadly this is the only forum I can locate to voice these concerns. The product was very new when I ordered it (on the showroom floor for just a couple of weeks), so the in-store team placed the order as a "pick-up" while they located a physical item, at which point they were planning to call me to coordinate delivery and installation. After several weeks of silence, I reached out to Best Buy customer service. Come to find out, it is PHYSICALLY IMPOSSIBLE to contact one's local store and speak to the employees that made the original sale. The customer service employees could not comprehend why I was questioning DELIVERY of a "pick-up" order, despite the above explanation to multiple different representatives. I begrudgingly returned to the local store to speak with the salesmen and obtain their personal emails for communication moving forward. The delivery team arrived to deliver and install the equipment, but, to their surprise, the pedestal was not on the truck. After another phone call / email rodeo, we learned that the pedestal was on backorder, and would arrive in 4-6 weeks... a new delivery date was scheduled. On that date, I again left work, met the drivers at home, and cleared out my laundry closet. Shockingly, they informed me that this was a "delivery-only" order, meaning they did not have the ability to actually INSTALL the pedestal. They recognized that it would be physically impossible for me to lift a 400lb washer to install the base, but were forced to leave it sitting in the garage. With the same communication difficulties, I returned to the Best Buy store for the third time, discussed the issues with a very nice salesperson (who informed me that the prior two employees were no long employed by Best Buy, explaining the radio silence of the preceding weeks). An INSTALLATION appoint was scheduled for today. Today, I again left work, met the driver, cleared out the laundry closet, and watched them set the very heavy all-in-one unit on top of the pedestal (which was the exact width and color of the machine). They immediately noted that the pedestal was incorrect -- it was too shallow and the back feet of the machine did not align with the stand. They connected me with customer service via phone, who listened to the saga and informed me that Best Buy does not sell the correct pedestal for this washing machine unit. I found this hard to believe, as it is depicted on the website and is on display in the store. The only option she offered was to schedule yet another home visit for a NEW team of drivers to pick up the pedestal for return. I implored her to allow this team of men take the incorrect product, in hopes of avoiding yet another disruptive in-home appointment, but she said that was not possible due to 'timing and logistics". I explained to her that this was my THIRD time adjusting my schedule to meet delivery workers and if customer service was their goal, they were grossly missing the mark. Unsurprisingly, another appointment was scheduled for next week. Still not believing that the correct pedestal was unavailable through Best Buy. I did my own research on Samsung's website and over the phone with Samsung customer service. I located the correct model number for them. As it turns out, the incorrect pedestal was ordered from the start, but was not recognized by any employee or customer representative despite a myriad of issues, appointments, calls, and re-orders. As it stands, after 55 minutes on the phone, I have been able to order the correct item AND schedule a delivery, installation, and return of the wrong pedestal. Fourth time's a charm. There has been zero compensation for the HOURS of time I have spent navigating this issue, coordinating appointments, leaving work, and adjusting my busy professional schedule for the Best Buy team -- for this I am disappointed and will make every effort to purchase future appliances elsewhere.