Customer Ratings & Reviews
- Model:
- NX60T8111SG
- SKU:
- 6412706
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi favorably, particularly praising its ease of use, spacious oven, and stylish design. Many appreciate the value for the price and the convenient Wi-Fi capabilities. However, some users experienced issues with the knobs and control panel responsiveness. The fingerprint-resistant finish was also a highlight for many.
This summary was generated by AI based on customer reviews.
Disappointed and frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven broke 17 days after having it. Turns on but won’t heat past 175. Called Best Buy can’t return because it’s past the 14 days. Spent 45 minutes on phone with Samsung to troubleshoot and still didn’t work. Now have to wait almost 3 weeks before technician comes to look at it. Very frustrating to spend good money on an item and then be inconvenienced and have it break after two weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Trelo, I hear you are are having issues with your Samsung Range and glad to see that you are scheduled for service. I understand that this can be frustrating but glad the issue will be resolve. If we can help anyway, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425553. We welcome you to our Samsung family. ^Brad
- Cons mentioned:Control panel
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not working at all. I had installed it 1 week ago Now I realized this is common issue with this model after i read review
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ke0825,
I see you are experiencing issues with your Samsung Range control panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143118155. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Design
Gas range not working anymore, worth $900.00.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, I bought it on July 7, 2021. I used the oven three times and today, I cant use it anymore. Oven no longer function anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gasrange! We are sorry to hear that your range is not working as it should. I have provided a link that will address your oven concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001952/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143932614
Thank you for choosing Samsung. ^Nic
owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.team did not unbox my range. purchased the fridge, microwave and dishwasher from another store, where they unboxed and inspected my new appliances to assure i was happy with my purchase.
I would recommend this to a friendSamsung Appliances stink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven only worked properly for 1 year. Now it takes the oven 45 minutes to kick and heat up to 350 degrees. I just joined a class action lawsuit against Samsung as this problem is happening with many of there stoves. Not to mention the crappy refrigerator that just had to refund me the purchase price. Samsung makes awful kitchen appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's get you assisted with your range. To keep your oven's optimal performance, kindly visit the recommended links below.
Many heating issues are related to the voltage. There are some simple things you can do to try to fix it. Learn more from these details.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, turn to page 27 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145562242, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung has horrible customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove stopped working after 1 year. Two weeks of waiting for Samsung to fix issue. Still ongoing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RichardL,
We understand that your overall experience with the range can be disappointing.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waited over 5 weeks for the item to be told they still had no eta; customer service at store was horrible as they would not price match down the similar model; ended up getting item refunded and bought at lowes due to poor customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethB,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Grates scratch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove overall is great, the top grates however are not they scratch easily and turn black I am very disappointed I have used the stove a few times only.
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could! But the stove is mission action, never was delivered and I’m fighting with beat buy for my full refund!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience with the never delivered range and fighting for a full refund.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Cons mentioned:Control panel
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased and the control panel for oven does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142912427. We thank you for being a part of the Samsung family. ^Brad
Worst Customer Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove came with no burner caps. I have been in contact with Best Buy and Samsung countless times. I keep getting promised the caps but they are never sent. It has been a terrible experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, JosephC. We want to speak to you directly to provide support and see what options we can lay about the burner caps of your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146498904, to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the dang thing to arrive. Bought it in Dec, scheduled for Jan rescheduled by your company x2 and havent got it yet...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about your order.
Have a great day.
-Ernest-
Samsung slide in gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove was packaged well. Seems to be of quality construction and straightforward operation.
I would recommend this to a friendVery good oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do recommend this oven for everyone. It has everything you would ask for to have
I would recommend this to a friendStove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stains very easily and burners gets discolored very fast within first two weeks. Oven is not that great and creates a lot of smoke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChaitramBoodram,
We appreciate your review of the experience with the burners that stain easily and get discolored and the oven that creates smoke.
Here are the links to the guide about cleaning and caring for your gas range.
https://www.samsung.com/us/support/answer/ANS00049945/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may check the link below for troubleshooting steps to try when there's odor or smoke from the oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144920796) to help our team pull up your information.
Thank you!
-Angelica
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Stove...The delivery guys were EXCELLENT....Thank u
I would recommend this to a friendGood looking product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Love that the device can be used remotely.
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the flame on this product is awesome
I would recommend this to a friendBad paint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paint allready dull In some parts . Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Checo2739. Thanks so much for sharing. ^Jecca
Return Challenge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is damage on the bottom side not even visible but luckily it caught my attention. Trying to return but the system is not allowing. It is not even 10 days?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience in returning your range as it has damage on the bottom side of it.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica