Customer Ratings & Reviews
- Model:
- MZ-V9P4T0B/AM
- SKU:
- 10517916
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Failed in under 1 year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast but failed in under 1 year. So far the warranty experience is pretty painless, though.
I would recommend this to a friendBrand response from Samsung
Posted .GordonM:
We appreciate you sharing the details of your SSD issue and for your patience while waiting for your warranty. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Good high capacity laptop SSD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased many of these, they work seamlessly and the duplication software for drives from Samsung comes in handy.
I would recommend this to a friend4TB should be plenty for a long time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it is intended to do. If my garbage internet was better I would utilize the drive more but such is life.
I would recommend this to a friendDrive failed after 1yr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting massive read/write errors and drive going into thermal throttle after 1yr of use. Have it secured in laptop with heatsink and still getting thermal issues. Drive already was running hotter than other NVMe drives I have owned - would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .wbfrogman:
I’m very sorry for the difficulties you’ve experienced with your 990 PRO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 990 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
Great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, no issues at all to install and use.
I would recommend this to a friendAmazing Storage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blazing fast storage. I replaced a 4 TB 7200 RPM drive with this and I am loving the silence and speed of this NVME
I would recommend this to a friendGame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this one that’s a good for game, l installed a lot of game into my computer
I would recommend this to a friendGreat job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek square delivered. Nervous about data transfer. No issues. Computer runs great.
I would recommend this to a friendGreat Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome drive. Easy install and the samsung software is a nice feature for transferring the OS and drive tasks.
I would recommend this to a friendRude, Unfriendly Store Mng, Ruined our trust to BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered 4TB, but in the sealed box the product was 2TB. We did not know that until after we have opened the original sealed box. The Manager Isaac @Sherman Oaks, CA 91423 store was extremely rude, unfriendly and blamed Roadie delivery company that the sealed item might have been opened during 4 mile drive and changed for 2TB. He would not accept any explanations that we have told him. Zero customer understanding, zero knowing their product that they have been selling. Apparently, this product have this issue for a while. If you need this product, buy it directly from Best Buy. Returned to another store with no issue and bought the same item from Amazon with no problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GulnurI:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
My first gaming pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price thank you and i love it great for my first build
I would recommend this to a friendRecommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. . . .
I would recommend this to a friendNot a great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went with a gift card, asked associate to check if it had value on it (had ~$30 on it), asked to use gift card, associate said he would at check out. Checked out, threw away gift card thinking it had been used. Took SSD home, installed into computer, SSD was dead on installation - not picked up by BIOS or in disk manager. Returned SSD to store for refund, learned at refund that gift card was never used/full price was charged to my card. Associate never used $30 gift card, SSD was dead on arrival. Not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jjangle:
Thank you for purchasing the Samsung 990 PRO SSD. We completely understand your frustrations, and we are here to help.
Please know that sometimes customers are unaware of the formatting and initialization steps that must take place before using the drive. The drive might thus appear "DOA." Samsung does not place any formats on the SSD to allow customers to use it for their specific setup.
If you need further help or have questions, please call Samsung Memory Support.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I recommend this to anyone looking!
I would recommend this to a friendScreen protect beast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice and firm screen protector. Easy to install. Protected my screen so many times
I would recommend this to a friendPleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every single penny AND was on sale at the time!
I would recommend this to a friendbeware, this drive is not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this drive approximately three months ago, and it has been installed in a rendering workstation under a moderate workload. Unfortunately, the drive failed during normal use. I have several other workstations running WD drives that have been in service for over two years without any issues, which makes this failure particularly concerning given the short lifespan of this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JCro,
Thank you for purchasing the Samsung 990 PRO SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every 990 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
~ Samsung Pro
Got a Fake Drive in Sealed Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like some others i got one of the fake/counterfeit drives (at a NYC Metro store). Plugged into my computer and got all sorts of errors and the drive was super hot. First store denied me the return. Luckily 2nd store took the return (thank you kind people at 2nd!). Open the box at the store and make sure there is a sticker on back. A little concerned how these got to Best Buy sealed in the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NickM:
Thank you for sharing your unfortunate purchasing experience in receiving a fake 990 PRO SSD. I’m glad to hear that Best Buy was able to correct the issue.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good real nice. Needs install screws if you dont have them already
I would recommend this to a friendDid not work properly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed a few OS on this. Windoes 11 gives me some blue screens, same with winfoes 10. Did not have that peoblem with my previous ssd
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeGaul:
I’m very sorry for the difficulties you’ve experienced with your 990 PRO SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every 990 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
We look forward to hearing from you soon.
- Samsung Memory
