Customer Ratings & Reviews
- Model:
- MZ-V9P4T0B/AM
- SKU:
- 12189747
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Rude, Unfriendly Store Mng, Ruined our trust to BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered 4TB, but in the sealed box the product was 2TB. We did not know that until after we have opened the original sealed box. The Manager Isaac @Sherman Oaks, CA 91423 store was extremely rude, unfriendly and blamed Roadie delivery company that the sealed item might have been opened during 4 mile drive and changed for 2TB. He would not accept any explanations that we have told him. Zero customer understanding, zero knowing their product that they have been selling. Apparently, this product have this issue for a while. If you need this product, buy it directly from Best Buy. Returned to another store with no issue and bought the same item from Amazon with no problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GulnurI:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Game
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this one that’s a good for game, l installed a lot of game into my computer
I would recommend this to a friendGreat job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek square delivered. Nervous about data transfer. No issues. Computer runs great.
I would recommend this to a friendGreat Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome drive. Easy install and the samsung software is a nice feature for transferring the OS and drive tasks.
I would recommend this to a friendNot a great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went with a gift card, asked associate to check if it had value on it (had ~$30 on it), asked to use gift card, associate said he would at check out. Checked out, threw away gift card thinking it had been used. Took SSD home, installed into computer, SSD was dead on installation - not picked up by BIOS or in disk manager. Returned SSD to store for refund, learned at refund that gift card was never used/full price was charged to my card. Associate never used $30 gift card, SSD was dead on arrival. Not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jjangle:
Thank you for purchasing the Samsung 990 PRO SSD. We completely understand your frustrations, and we are here to help.
Please know that sometimes customers are unaware of the formatting and initialization steps that must take place before using the drive. The drive might thus appear "DOA." Samsung does not place any formats on the SSD to allow customers to use it for their specific setup.
If you need further help or have questions, please call Samsung Memory Support.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
My first gaming pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price thank you and i love it great for my first build
I would recommend this to a friendRecommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. . . .
I would recommend this to a friendbeware, this drive is not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this drive approximately three months ago, and it has been installed in a rendering workstation under a moderate workload. Unfortunately, the drive failed during normal use. I have several other workstations running WD drives that have been in service for over two years without any issues, which makes this failure particularly concerning given the short lifespan of this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JCro,
Thank you for purchasing the Samsung 990 PRO SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every 990 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
~ Samsung Pro
Screen protect beast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice and firm screen protector. Easy to install. Protected my screen so many times
I would recommend this to a friendGreat product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I recommend this to anyone looking!
I would recommend this to a friendPleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every single penny AND was on sale at the time!
I would recommend this to a friendGot a Fake Drive in Sealed Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like some others i got one of the fake/counterfeit drives (at a NYC Metro store). Plugged into my computer and got all sorts of errors and the drive was super hot. First store denied me the return. Luckily 2nd store took the return (thank you kind people at 2nd!). Open the box at the store and make sure there is a sticker on back. A little concerned how these got to Best Buy sealed in the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NickM:
Thank you for sharing your unfortunate purchasing experience in receiving a fake 990 PRO SSD. I’m glad to hear that Best Buy was able to correct the issue.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Did not work properly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed a few OS on this. Windoes 11 gives me some blue screens, same with winfoes 10. Did not have that peoblem with my previous ssd
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeGaul:
I’m very sorry for the difficulties you’ve experienced with your 990 PRO SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every 990 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
We look forward to hearing from you soon.
- Samsung Memory
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good real nice. Needs install screws if you dont have them already
I would recommend this to a friendDefinitely Avoid!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased mine in June of 2024 and had it die after 9 months and had it replaced through warranty. The replacement lasted only 6 month and it needs to be replaced again. I looked into this and apparently they still have a high failure rate, Definitely look at other brands like Western Digital.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanQ:
Thank you for sharing your review of Samsung’s 990 PRO SSD. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class products.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Memory Support at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We greatly value your feedback and will be shared with our product team.
- Samsung Memory
Good hard drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these but my last one only lasted 2 years so the three stars.
I would recommend this to a friendBrand response from Samsung
Posted .Brian:
Thanks for choosing the Samsung 990 PRO SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products) Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thanks for choosing Samsung for your memory storage needs!
- Samsung Memory
Great product missing screw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I know my motherboard comes with a screw. How much is that scew though? Ten cents? Stop being so cheap. For several hundred dollars, 10 cents is nothing. My camera lens came with a bag, lens hood and covers. Do better!
I would recommend this to a friendBrand response from Samsung
Posted .Brad:
I’m sorry to hear that your experience did not match your expectations. We greatly value your feedback and will be shared with our product team.
Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung!
- Samsung Memory
Fake device received
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this from bestbuy and it turned out to be defective and fake. The label on the ssd is very blurr and the samsung magician (official software) cannot verify this device. I tried to return/exchange this in the store and the manager is very rude and refuse to provide and survice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rzzzzz:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Buy With Caution!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful purchasing this, they sent me an old ssd card, 128 gbs when i ordered 4tb and when i went to return nothing they could do because it wasn’t the same product! Open the package on video and make sure you have the correct item! If you have it on video you opening maybe you can get better luck than me if they send you wrong items
No, I would not recommend this to a friendBrand response from Samsung
Posted .Walsh:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Double Check what you get...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this new, I had to cut the box open, but after installing the system I was shocked to find it was registering as a 980 Pro 2 TB... I thought maybe it was a firmware/BIOS issue or something like that but no. Samsung Magician states that it is on the latest firmware and is "Genuine". Going over to Best Buy and see what they can do. Of course now the stores don't have any available and they are no available online either... Fun!
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregR:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Thanks for choosing Samsung for your memory storage needs!
- Samsung Memory