Customer Ratings & Reviews
- Model:
- NSI6DG9100MTAA
- SKU:
- 11792016
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Don’t Bother, Best Buy can’t get from manufacturer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this range the end of May. Today is August 7 and I still don’t have it. Every time Best Buy schedules me delivery, I take a day off work, then 30 minutes before it scheduled to be delivered. I get a message saying unavailable from manufacturer. Please reschedule. It is now been over two months I have scheduled yet again, I have burned almost half of my years vacation time from work to be home and they can’t even give me more of a heads up than 30 minutes that it hasn’t arrived. Why Can’t you send a message a day or two before saying hey it’s not here. Went to the local Best Buy to see if there was one at a different store, they said there’s one four hours away that I can feel free to go pick up. The amount of vacation time that I’ve had to use waiting on this oven is now way more than the actual cost of the oven itself. Best buys answer? We can cancel your order and replace it. Why? So I can go to the back of the list and wait another two months? This will be the last purchase I ever make it Best Buy. I’m sure the oven itself is nice, I wouldn’t know.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available delivery date of the range.
Have a great day.
-Ernest-
Worst Product failed in first 30 days; don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Samsung product and worst customer service. Appliance stopped working within first 30 days and technician will come after 1 week so I can't cook. Samsung customer service is like we down own technicians so can't expedite the service repair and we cant replace be cause you are out of 15 day exchange / return window.we know Samsung suck at making good quality products and our customer service has no ownership so sorry but customer you are out of luck. We sold you a lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the dismay about the range not working.
You may contact our Support Team via the link below to speak with a live representative to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
HORRIBLE!!!! THE WORST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST piece of crap ive purchased in years. Broke on day 2. Samasumg repair SUCKS. they cancel appointments and delay repairs. Been without a stove since Thanksgiving and that was a month ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Peter,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147968722) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Poor service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance works fine. It arrived three weeks late.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
