Customer Ratings & Reviews

I bought a group recommended by Smarththings, this camera was made by Wisenet and their customer support sucks - bad attitudes, lack of info - I had major problems getting camera to work and was almost going to take a hammer to it - Smarthings no longer recommends this camera or Wisenet who they now own :(

I keep getting connection issues. I wish I would have returned it in the beginning. I kept trying to get it to work and most of the time it would. The connection issue seems to come and go. I have reset and tried several attempts to fix. No luck. Just got latest firmware and no change. My wifi is rock solid so I know it is not the problem. A $20 cam from another manufacture that is readily available works better. It may not send the alert as quick but it is always connected. $100 on sale was not worth it at all. Trying to get support from Samsung is a pain. It's not even listed in their drop downs for emailing support. Not happy with this Samsung product.

This is the worse Samsung product ever made. Quality of picture and sound are terrible. I was extremely disappointed.

I purchased this camera and had problems with it. Initial setup to connect it to my home wifi network was easy using the iphone app. It even started sending me the notifications of motion detection. I tried to set up PC component so I could monitor via web browser. Chrome and Firefox are not allowed. ONLY IE. After installing the plugin for IE, and connecting to the camera, it told me I needed to update firmware. I did. Then I went back to the iphone app, and THAT told me I needed to use the NEW app since I updated the firmware. So I installed the NEW app. After that, it would not generate any events (sound or motion detection) even though it did when I first set it up, and I hadn't made any changes except firmware that was required by IE browser. It appeared that it removed some software selections to only record "events" (instead of constant recording). The Samsung website for this item only has FAQs as support - no forums, chat, email or phone number to call. I worked on this for 2 or 3 hours, gave up and took it back. I bought a competitor's product and had it up and running within an hour or so. I've liked other Samsung products, but this one was a dud.

Monitoring only good for quick checks, but camera times out after a few minutes and it takes forever to log back on. If it would stay on I would give it 5 stars.

I purchased 4 of these. They run hot, and after a few months 1 burned out. The app runs pretty clunky a lot. If a cammera is unplugged for a few hours you almost always inevitably have to factory reset it, sometimes multiple times and delete it from the app and reset it up. Just a pain in the rear!!!!