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Customer Ratings & Reviews

Samsung - SmartThings Home Monitoring Kit - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 125 reviews

94%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-5 of 5 Reviews
  • Rating: 1 out of 5 stars

    Not a robust piece of hardware

    Posted
    Chuck

    This unit does not work well in crowded residences with many 2.4ghz wifi channels (condos, apartments). Signals will interfere with basic functionality and give false readings. In addition, I've had two sensors fail in a year. Firmware updates are very frequent and usually cause unwanted behavior with many owners after. Do your research first. Google "smartthings class action" or "smart things upgrade problems" and you'll find the problems you can expect with this unit. If I were to start over, I would get the hub, but NOT the smart things devices and buy Z-wave compatible devices instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor response time

    Posted
    Jgcorte
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased them and gave it 1 week. There were times it would take up to 30 minutes to alert us of a door opening. The sensors kept disconnecting from the wifi. Overall, the performance did not provide the peace of mind we were looking for. We returned it and purchased the nest system.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t but Samsung motion sensors

    Posted
    TTFL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Samsung Call Center told me the sensors will work only when you are three feet away!!I wanted to put emojis here but I can’t. It is only tragic!!I will ask the thief to walk towards the sensors!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Home security

    Posted
    Elisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Doesn't work well at all. Wouldn't recommend it, it's a waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buggy crap

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not reliable, and buggy. Devices become unreachable often.

    No, I would not recommend this to a friend