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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 220 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are delighted by the expansive storage capacity and reliability of the Expansion 14TB External USB 3.0 Desktop Hard Drive. Many appreciate its ease of use and compact size, finding it a good value for the price. However, some users noted that the drive can be noisy and occasionally experience connection problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Storage is great, but possible connection issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for external storage to lower burden on built in hard drive. Not sure why, but, the drive loses connection and I need to unplug it from USB port and then reconnect it. I have 2017 iMac. Maybe with newer computers this isn't an issue? Tried plugging it into a USB 3.0. hub to see if it was a port issue... no luck. I guess I won't know if my iMac is the problem until I replace it. But, I feel like the drive should stay connected to the CPU regardless of the age of the CPU. Might have just bitten off a little too much storage with 14TB?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Twice in a row

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought a Western digital to back-up my drive, as my old one of 15yrs become full. but it began to have connection issues before it made funny noises and died out on me 2 months later. Brought the Seagate as a replacement. Loved it; Until, it to began to have connection issues, made noises, and died.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    connection to expansion is loose fitting and falls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the connection continues to fall out and have to restart constantly. i do not recommend this drive

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Frequent Disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased April 24, 2025. Started infrequently disconnecting from laptop in early June (barely 5 weeks old). It is now disconnecting more frequently. It would be very frustrating if used as a ’working’ drive, and untrustworthy as a data storage device. I would NOT recommend this model for backing up sensitive data. btw: I have 2 of these 14TB units (the other one seems to be fine (for now). I will be migrating sensitive data away from that unit soon.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection, Noise level

    Rated 2 out of 5 stars

    Lot of memory, lots of noise and connections issue

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit makes a lot of noise and looses connections daily. I have to reset the unit most times before I use it.

    No, I would not recommend this to a friend