Hello Janet, thank you for your feedback and for sharing your experience with us. We're truly sorry to learn about your concerns. You mentioned that the listing indicated a 1-year warranty, but the paperwork reflected a 90-day warranty. After reaching out to the marketplace seller, you were directed to contact Shark directly. Additionally, you noted that the vacuum was quite loud and lacked a light, which you consider essential for spotting dirt. This is certainly not the experience we want for our customers, and we understand how frustrating this situation must be. We're here to assist you. Please reach out to our Customer Service Team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ve taken note of your concerns and will take the necessary steps to resolve this issue. Kind regards, Shark Clean NA
