Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound and great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Big upgrade from old job 400 sound system.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that provides superior sound quality!
I would recommend this to a friend - Pros mentioned:Ease of use
Sonos looks and sounds great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device , easy to use from phone application.
I would recommend this to a friend - Pros mentioned:Sound quality
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good I loved, and for watching movies is incredible
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice complement to my Sonos system and to enhance my tv sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Ali
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound effects added to my new Samsung Television
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for the review! We're so glad its making your TV watching experience even better.
Sound Enhancement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still puzzled as to whether I can blue tooth iPhone..I thin not. Once I downloaded the app for controls.. it was pretty good..I expected more base, but that will resound better when I add surround speakers later. The store experience was a little better than home!
I would recommend this to a friendPhenomenal!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar, i paired this soundbar with with 2 era 300s.
I would recommend this to a friendgood job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos audio sistems this is a number three in my house and I love to pairing the sound all over our home
I would recommend this to a friend- Pros mentioned:Sound quality
Didn’t think it was gonna be that good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GreatProduct I’m glad I bought it Didn’t think it was gonna be that good
I would recommend this to a friend Good customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee who helped me was amazing. She is very knowledgeable and made the process easy and simple.
I would recommend this to a friendWARNING* does not connect!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker connects to the TV but doesn’t connect to the App and is therefore useless as all of its features and settings can ONLY be accessed through the app. We spent hours on Sonos customer service chat and the phone troubleshooting the connection and repeatedly got the same message. Per Reddit users, it sounds like the Sonos App and its updates are garbage and the App is an ESSENTIAL part of using the speaker correctly (like speaker settings, Spotify and other app use, etc.)!! Plug and play? Not even close. Would give zero stars if I could. The amount of frustration trying to set up this speaker (and it never working) is 100% not worth the brand or the price. IMO, Sonos should pay me for having dealt with such a piece of crap for two days, only to have to return it. And now I missed Black Friday deals on other brands. Hot garbage.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We sincerely apologize for the frustration you’ve experienced with setting up your Sonos speaker. We completely understand how disappointing it is when a product doesn't work as expected, especially after spending valuable time troubleshooting.
We acknowledge that the Sonos app is essential for configuring and managing your system, and it should have been a seamless experience. It's clear that this was not the case for you, and we truly regret the inconvenience this has caused. We are also sorry to hear that your efforts with customer service were not able to resolve the issue, and we appreciate your feedback on how we can improve in this area.
Your experience does not reflect the level of quality or service we aim to provide, and we’re sorry for any negative impact this has had on your perception of Sonos. If you decide to try Sonos again in the future, please reach out to us directly so we can assist you through every step of the process and ensure a better experience.
We understand your decision to return the product, and we deeply appreciate you sharing your experience with us. Your feedback is invaluable in helping us improve.
Valued costomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great perchase and always a happy costumer many workers are very nice and professional.
I would recommend this to a friendVery Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with TV. Price was terrific. Ivetall very happy.
I would recommend this to a friendIncredibly Frustrating Setup Failures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst technology experience I’ve had in years from a company that has made easy setup their identity. I bought a Beam 2 this evening as a simpler solution than setting up my 5.1 in a new house. After connecting the Beam to the Sonos app, all looked fine. I was prompted with a request to update the Beam, did so, and had the app crash and update fail. I then tried to open the Sonos app again, and received the message “Sign in as the System Owner”. I AM the system owner. Backing out and restarting the app created an endless login loop. I then hard reset the Beam, deleted my account and app, downloaded the app again and created a new account. Got the Beam connected, and failed again during update with a second error message. The only solution I can find online is to hard connect it to my router, but that is two floors away which defeats the entire point of buying for convenience. Extremely disappointed after the promises of easy setup and convenience.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
big sound small package
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is really great. Simple to install and set up. But best of all, it sounds amazing. I have this installed on my bedroom TV so the space isn't in as large as my TV room.
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great differentiation of lower bass noises and higher sounds. We synced it with our other Sonos product and it plays musically layered songs with perfect tone. Highly recommended!
I would recommend this to a friend - Pros mentioned:Sound quality
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, works well to play music and with my tv. Really adds a boost to my living room. Also works seamlessly with other Sonos devices.
I would recommend this to a friend - Pros mentioned:Sound quality
Listen up those with bad hearing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and value. You want be disappointed.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio clarrity.. suitable for best home theatric experience...Highly suggested..
I would recommend this to a friend