Customer Ratings & Reviews
- Model:
- SDMU27M90
- SKU:
- 10562650
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Great PS5 Companion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I caught this monitor on sale, and it checks every box. It looks great, fits the PS5 aesthetic, and performs very well, whether you like fps games, sports games, or otherwise. I highly recommend it. I was on the fence after reading of some of the other users reviews, as it seems Sony may have a bit of QC issues with this product. But, if you you get the unit i did, you will be very pleased, as I haven’t experienced any of the issues people have mentioned. Overall, great monitor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi atrain1528,
Thank you for such a great review and recommendation! We are very glad we were able to give you a great deal. Nice to know your enjoyable viewing and gaming experience with your new INZONE monitor. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony! - Kris
A Definite Disappointment from Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very hyped for this monitor. Now, I am going to return it. It should not be this complicated to set this monitor up. HDR is not working properly. Display port keeps flickering and very unstable. I have plugged and unplugged the monitor. I have downloaded the Inzone hub app on my PC to see if it assist and nothing. Very Very disappointed with this. If I don't find a solution for this ill be returning this product later this week. I don't see anyone that reviewed this monitor online speak of any of these problems which begs the question, is my monitor faulty? or is someone not saying what they should be saying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charley,
Thank you for reaching out to us. Here at Sony we take each question and issue very seriously to find a solution. If you feel you may have an issue with you M90 INZONE product, please reach out to your place of purchase to arrange for an exchange. If the auto picture mode is on please disable this to see if this maybe the cause of your HDR issues. Please make sure your display port cable is of a latest version. Sometimes cables are the easiest cause for concern and fix most issues with flickering and or picture quality like you have described.
Hope this helps,
-Ralph
So sad about Sony Izone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best advice I can give to anyone considering this monitor is to read every review you can from real purchasers and not to believe any reviews from professional paid reviewers. I own 3 Sony tv's, a Sony home theater system, 2 PS5's, 2 PS4 pros, a PS3, and a PSP. Up until I encountered the new Sony Inzone series, I had never returned a Sony product. I have returned both the Inzone H9 headsets and the Inzone M9 monitor the day after I got them. I have never been so disappointed with Sony products as I was with the Inzone series. Just can't put it any plainer than that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WalterJ,
We deeply regret to hear that you were not satisfied with the performance of your INZONE M9 monitor. Your feedback is extremely important to us and is very much appreciated. We also sincerely appreciate that you have enjoyed so many Sony products over the years. If you are up for it, we would be interested to hear more detailed information about your experience to help us improve our INZONE products and customer experience. Despite your current experience, we hope you will consider Sony for your future purchases.
If you wish to provide additional information or need assistance with any of your Sony devices, please briefly email the below information to [email protected].
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Issue:
Sincerely,
-Ralph
Sony Social Support
Do not buy.... sony needs to address this problem.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems great at first.... then it wants to cut off and say "searching for signal" while im gaming. Im using a ps5 ...... also it will turn off and then right back on and the color will look washed out until i power it off and back on.... im gonna see if i can get my money back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarcS,
Thank you for the review and we do apologize for the inconvenience. This is definitely not the news that we would like to hear. You may find the troubleshooting steps in this article helpful on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00283117
We also recommend updating the software of your monitor. It improves general performance of the monitor and it can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
If the troubleshooting steps don't resolve the issue, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has the longest refresh from 120 hz to 60hz so if you can imagine using the ps5 button to go to your screen to invite friends it takes a while. HDR is blegh and not even worth calling hdr for this price point you might as well save up for an oled
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidV, We are sorry to hear that the Inzone M9 did not meet all of your expectations. We would like to ensure that you get the best experience out of the Inzone M9. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony, not Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment out of the box. Three issues- menu joystick did not move to left, monitor setup menu randomly popped up while using the monitor, monitor would black out in the middle of use with a no signal message. Sony used to make great products. Reading reviews indicates they have some quality issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeV, We are sorry to hear that you are experiencing issues with your Inzone M9. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Highly recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic image and color quality, i highly recommend this monitor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRand,
Perfect! We're thrilled that you are enjoying the picture quality of the INZONE M9. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!
-Ralph
Great picture quality with actual HDR
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has really made a great monitor with the Inzone M9. 4K resolution, 144Hz, HDMI 2.1 and true HDR for under a thousand place the M9 in a great market spot. The picture quality is top notch and the panel has no problems keeping up with quick motion while gaming. While gaming in HDR, highlights are properly bright and stand out nicely against backgrounds. While torture testing with small highlights on black backgrounds you can see the limitations of the local dimming zones but in practical usage I do not notice any distracting blooming. For the best motion handling I reccomended using the 'fast' response setting as that removed the ghosting I saw with the factory defaults without introducing overshoot. Speaking of settings I really like that Sony has a software suite to control the monitor without having to use the on board buttons. With most of the good stuff listed above, there are a few negatives. Firstly there is the stand, I can appreciate the asthetic Sony was going for in trying to match the PS5, but in concentrating on form they missed the mark on function. The stand is sturdy enough but lacking in usable adjustability. The height adjustment affects how close you are to monitor as well since it slides on an angled rail. This design also prevents any rotation and limits tilt. It's usable but not awesome and takes up more desk space than needed. I chose to mount my monitor and came across another issue, the vesa mounting holes are recessed into the back of the monitor with very little clearance. I was able to get around this with individual spacers and longer screws but it's still something to note for how far it sits away from the mounting surface. The other minor let down is speakers. These things are beyond tinny sounding with no mids or bass to speak of. I wasn't expecting amazing sound quality, but given that this is advertised as a companion for the PS5 as well as PC, I was hoping for something more than greeting card quality. Also, while my particular monitor has not exhibited any of the problems others have experienced with their panels QC may be a concern for some. In short, the Inzone M9 is a decent value proposition offering great HDR picture quality and HDMI 2.1 connectivity. The stand design is less than ideal but still functional and you'll want to make sure you use external audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Thank you for sharing an in-depth review and your enjoyable experience with your INZONE M9 gaming monitor. We're glad to hear your satisfaction with the amazing picture quality, 4K function, support for 144Hz, software, HDMI 2.1 and HDR features of the unit. We also appreciate your review about the stand design and sound quality. With the INZONE Hub software, you can personalize experiences by customizing a wide range of operations, including a variety of sound and picture settings. You can also assign specific picture mode and sound profiles of the headset to individual computer applications and games. For more information, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/downloads
Should you need further assistance, feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Get into the zone and explore worlds of brilliant detail. Our INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144Hz refresh rate and IPS 1ms GtG (Grey to Grey). Thank you for choosing Sony! - Kris
Decent performing, but not steller.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the monitor, performs decently enough. Colors were pretty off when i got it, but was able to calibrate fortunately. It looks good - HDR is ok, but nothing like my LG C2. It’s got a lot of issues with switching modes. It gets there, but takes forever and flashes annoyingly. I’m using a VESA arm from Dell, thats been fantastic. Overall, I think its adequate but should cost less for what it is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laez, Thank you for your honest review. We are glad to hear that you are enjoying your new Inzone M9. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and colour. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! -Carl
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit did not have dead pixels or similar, but instead has an issue where once my PC goes to sleep, it will no longer be recognized. It happens with DP and HDMI. Only option is to pull the power from the monitor to get it working again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
We regret to hear that you are having an issue with the gaming monitor. Please ensure the INZONE M9 is updated to the latest firmware which is available by accessing the INZONE Hub. There will be a notification to update the monitor to the latest firmware:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/downloads
If the monitor doesn’t recognize a source it will go into standby mode. This can be adjusted in the settings via the built-in display and buttons or easily within the INZONE Hub.
If still not resolved or you need further assistance, please email the below information to [email protected].
Full Name:
Best Buy Username:
Telephone Number:
Sony Monitor Model Number:
Issue:
Additional Information regarding your experience with the INZONE M9 (SDMU27M90).
Sincerely,
-Ralph
Sony Social Support
Return as soon as possible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with products so called capabilities. The screen will flicker and the colors are off, kind of as if the brightness is messed up. Speakers sound like a tin can. For the price would have expected what was offered. Took it back and would not recommend for anyone if Sony can’t figure out the color or brightness issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Travisf, we're sorry to hear that you had returned your SONY unit. This is not the experience we want you to have. It is recommended to check this link when adjusting the image quality such as brightness and contrast
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000669961.html
It it also recommended to follow this link for picture issues:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00283117
We have our Support team that is always happy to assist. You may email us anytime at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again in the future. ~Earl
Missing stand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as open box excellent condition. The monitor itself was fine but was missing the stand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielK,
Sorry to hear that the open box did not include the stand. If you could find a wall mount or stand that supports (100mm x 100mm VESA), that would be one solution. Second option would be to see if retail would take it back and purchase a new in the box version.
-Ralph
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost it’s not flawless. “Searching for signal” takes forever and kicks in and out while playing a game. Then sometimes comes back half screen, needing to restart the monitor to fix it. All while using the proper supplied hdmi cables that came with the PS5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
Thank you for choosing and purchasing our INZONE M9 4K HDR 144Hz Gaming Monitor. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. When [Auto select] is set to [Off], the input is not selected automatically. Also, when [Control for HDMI] is set to [On], the input of that device is automatically selected when turned on or operated.
More details: https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000668884.html
Do you have the right type of HDMI cable needed to transfer audio/video signals between your monitor and your PlayStation 5? We recommend premium High-Speed (HDMI 2.0 to 2.0b) or Ultra High-Speed (HDMI 2.1a) which provides the best signal transfer capability. The cable has a bandwidth of 48Gbps, transfers resolutions up to 8K at 60Hz or 4K at 120Hz.
Note: When using High-Speed or Ultra High-Speed cables, the video output of the device may need to be set properly.
We also recommend updating the software of your monitor to the latest firmware using INZONE hub application. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the SDMU27M90
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony Inzone M9 monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Monitor is such high quality and it shipped so fast to my location which is rare in my area. The dimming zones are soo good when it coming with hdr 600, color accuracy is very good in sdr mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skywalkerluke, Thank you for sharing such an excellent shopping experience. It is amazing to hear that you are satisfied with your purchase. We're also extremely pleased to hear you appreciate the lighting features and superb picture quality, especially the Full Array Local Dimming, and DisplayHDR 600 certification that gives you stunning HDR, with great contrast, and peak brightness reaching up to 600 nits. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you so much for choosing Sony! -Jess
Multi platform monitor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony, a long time leader in display and audio technology has finally made a gaming display. How does their first venture into this space hold up in a very competitive market? Let’s find out. Fist of all, the specs of this panel look great on paper. 144hz, 4K, integrated KVM, local dimming, HDR with an actual VESA HDR 600 certification, and each one comes with a color calibration result showing that your panel met specs before leaving the factory. Specs may look great, but real life performance will tell the real story. The box and its contents are all pretty spartan, you get the monitor, stand, and massive power brick. No cables of any kind are included, and the two prong leader cable that goes to the brick is comically short. Also included are simple assembly instructions, two screws, and a loop to help with cable management. Be careful that you don’t lose the small plastic bags with these parts. The stand needs those two screws to be installed, and it’s ready to snap in the display. Once attached to the very unique stand design (which is clearly inspired by the PS5’s style), one design shortcoming becomes evident. It’s not easy at all to install cables into the display as they all face down and the stand gets in the way. I found by moving it to the edge of the desk and tiling it all the way back you can see what you are doing. The stand’s design did free up space on my desk. After connecting it up, it’s ready to go. It came up flawlessly in Windows 11, with refresh and resolution going right to 144hz and 4K. The Sony Inzone hub software allows you to customize and configure many of the options for the display, and is easier to use than the OSD menus. For Sony being an audio company, the speakers in this display are barely passable. They really are bad. It’s nice that they are there if you need them, but they sound faint and tinny. I also found that it’s possible to have both the speakers and headphones working at the same time, which lead to some weirdness when I was using the headphone out on the display for my much better speakers. Working with the display and settings, I found that local dimming on high causes a lot of bloom. Even on a fairly neutral background, the mouse pointer would cause bloom just moving across the screen. Leaving it at low seems to help with bloom, but at the loss of some contrast. HDR is one of the big features of this display, and it works well, but there are caveats to HDR with PCs that this display doesn’t really address by itself. Since HDR tells the monitor explicitly what color and brightness to use, when SDR content is displayed, it looks dim and dull. This display locks out most settings when HDR is active, so there is no way to change the color space or correct this in the display. What I was able to do was set the “digital vibrance” on the Nvidia control panel to somewhere between 60-65, which makes colors pop again without looking really unnatural. Maybe a future update to the monitor or changes to how windows works (such as automatic switching based on content) will allow for more options here. For gaming, the monitor is really good. It’s fast and clear, with local dimming and HDR really making your games pop. It’s also great for console gamers, supporting 120hz, VRR, etc over HDMI, allowing the Xbox Series X and of course the PS5 to really shine. It also has some extra features for PS5s. I really like having both high refresh rates and 4K, it makes this a great display for just about any use case. Overall, this is a very capable display that is great for PC and console gamers. It has a few quirks that can be largely overcome and maybe future software updates will help handle SDR content on HDR better. For the price, it stands in a unique place in terms of features and performance, and should be considered by PC gamers and Console gamers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keyan, Thank you so much for the detailed and fantastic review! We're really delighted you're happy and satisfied with the exceptional picture quality with Full Array Local Dimming and superb features of your new INZONE M9 monitor. Glad to know you feel that the INZONE M9 is worth its price, and it works perfectly with your gaming consoles and PC. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for your purchase and for choosing Sony! -Jess
Hot garbage, don’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided it was time to get new monitors for my 4090 build, luckily I only bought one first to try out. Plugged in and couldn’t read my PC. Will be returning this and back to my search for the best 4K gaming monitor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeOxlong, We are sorry to hear that your PC can't read the gaming monitor and had to be returned. This is definitely not the experience we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience.
When you say that the PC couldn't read the monitor, do you mean a black screen, no picture, or intermittent picture when using your INZONE Gaming Monitor? If, please try the following steps to troubleshoot the problem:
Use only high-speed cabling when connecting your devices
USB Type C™ - Use Thunderbolt 4 (40 Gbps) cable.
HDMI® - Use Certified Ultra High-Speed (48 Gbps) cable.
If the DisplayPort (DP) setting is version 1.4, change it to 1.2
Use the Joystick on the rear of the monitor to navigate to Settings → DP version number → 1.2.
Make sure the ECO mode is disabled
Use the Joystick on the rear of the monitor to navigate to Settings → ECO mode → OFF.
AC power cycle the monitor
Power off the monitor.
Unplug the AC cord.
Wait one minute and then reconnect the AC cord.
Power on the monitor.
If you have the chance, please also ensure the software is updated. Ref: https://www.sony.com/electronics/support/software/00284042
Should you need further assistance,
please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the INZONE M9
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Don't waste your $$$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a bad unit but would get gray washout after about 5 minutes and random loss of HDMI signal while playing games with my PS5 and Series X. There are a lot better options at this price range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
We regret to hear that you are not satisfied with the INZONE M9. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the monitor is up-to-date. Please refer to these links for more information:
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html
If you set the Local dimming to Low or Off, this may cause the whole screen to look washed out. You may also try turning off Auto picture mode to resolve the issue.
Make sure to also use a High Speed HDMI cable or the latest version of a display port cable. Sometimes cables are the easiest cause for concern and fix most issues.
If you have multiple devices connected to the monitor, you can disable the auto input search to manually select a specific input. For more information, please refer to this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000668884.html
Additional information about the gaming monitor can be found on this link:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
If still not resolved or you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
LG C2 Tv Is Better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even as good as the LG C2 43 inch tv after I returned this and got the tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sugar,
Thank you for telling us about your experience with your INZONE M9 and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated.
It's unfortunate that you're not having the best experience with this gaming monitor and the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Wouldn’t buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has input issues with recent NVIDIA drivers, issues with input scanning, issues with Display port 1.4, the list goes on, save your money for something else…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We regret to hear that you are not satisfied with the INZONE M9. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the monitor is up-to-date. Please refer to these links for more information:
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html
Make sure to also use a High Speed HDMI cable or the latest version of a display port cable. Sometimes cables are the easiest cause for concern and fix most issues.
If you have multiple devices connected to the monitor, you can disable the auto input search to manually select a specific input. For more information, please refer to this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000668884.html
Additional information about the gaming monitor can be found on this link:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
If you are unable to resolve your concern or you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through two of these within 24 hours. Do not buy this item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Specialcoyote,
We're sorry to hear if you are having issues with your Sony - 27” INZONE M9 4K HDR 144Hz Gaming Monitor with Full Array Local Dimming and NVIDIA G-SYNC. This is not the experience we want to hear from our customers. Kindly allow us to help you and turn this to a better one.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the INZONE M9:
Again, we apologize for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
