Customer Ratings & Reviews

The picture quality is only OK. I was convinced by the salesman to get a soundbar, woofer, extra speaker, etc and the sound quality is not near what I expected. I was disappointed all around.

Over all I like this unit. I purchased it because I have had Sony TV's in the past..However you need to purchase a sound bar with it...the sound from the television is extremely poor.

The image quality for movies involving high contrast scenes is poor. It may be limited to the Slim Backlight Drive technology. Maybe a software update could help the problem (running PKG3.531.0108NAB). Unit has difficulty displaying "fast forward" content from BD, DVR, etc.. Has problems switching HDMI formats when changing channels. Sound quality is dismal. I own four other Sony units - this one just doesn't compare favorably to previous Sony offerings. Going to repair my plasma and sell this one.

I like everything about the tv other than the fact there is a massive brick that attaches to the power cord which makes for a nightmare to install on the wall

Product was great when it worked. Power went out at the kickoff of the superbowl so I spent my superbowl Sunday running to Best Buy to see if it was the power cord. Ended up returning and having them bring a new one. They were supposed to unbox it for me as i live alone. Delivery guys did not and tv ended up getting damaged when i removed it on my own. Still works but very unhappy with Best Buy and would likely go to another store for purchase in the future.

Love the tv, but the power life last only two years.

Some blur . Colors aren't as vibrant as advertised. You must have strong internet service. No Wow factor.

So 6 months later tv will not turn on. Go through the support and warranty bs . unplug it plug it back in. Im not an idiot Ive already tried it. Warranty guy does "online" diagnostic, says it needs parts, I say ok are you Extending my one year warranty answer is no. I had an xbr4 that I never had a problem with that I gave away to buy this pile. Sony youre fired.I guess ill have to buy the next kia disposable junk from another manufacturer

had a 2005 bravia xbr 46" that is still just as good as new. Pic excellent. This 55 Sony very disappointing in color, contrast, crispnes, menus, setting up, sound. had to buy $800 sound bar. nothing like the one i had. Recd TV and got LG OLED 55 which out preformed Sony 100% Sony TV has lost what they use to have.

Good looking tv but tricky setup. Had to view online videos to setup.

Purchased this TV based on Sony reputation and product features, 6 months and it won't turn on. If Geek Squad can't fix, I'm going back to the top of the line Samsung, full refund and and exchange, since I purchased the protection plan.

Sony continues to amaze. And not in a good way. Poor quality. Inflated prices. Samsung, please take me back.

The 2016 model has a horrible picture. I spent hours trying to calibrate the picture to no avail. I would go ahead and spend the extra money to get the 2017 model or go with Samsung

I bought this tv and it went bad in 3 weeks,a line across the center. It was an open box $1500 tv that was discounted. I used my bestbuy credit card and bought it because no interest credit card and thought that I was getting the best. WRONG! The salesman offered additional geek squad coverage, but I declined because he said it was fully covered by the manufactureres warranty for a year; WRONG. Now I have a bad tv that I am making payments on

Sony Rocks ! I purchased this TV after reading about the slim backlight drive and the great reviews from buyers and experts. I am amazed by the picture quality. I sold my Panasonic ZT60 an year ago, and regretted it ever since, thanks to Sony's XBR55X930D, I am finally satisfied with picture quality. While out of box picture quality was good in itself, I do like to play with different expert settings, I tried the settings from Cnet and Rtings, still wasn't satisfied with settings for regular/non-hdr content, but the settings that delivered mind blowing picture quality on regular content (non-hdr content) was www.soundandvision.com settings (http://www.soundandvision.com/content/sony-xbr-65x930d-lcd-ultra-hdtv-review). I will play with hdr settings later, I think any of the settings from cnet, rtings or soundandvision should work great for hdr content. Thank you Sony for making this TV, thank you soundandvision for providing me best settings. I am a happy TV viewer now !

After pretty minimal use and care, this product has broken for the second time now. Sony will not help. When it worked it was great, but it has not even lasted 2 1/2 years. Spoke with Sony and they refuse to offer any help or stand by their quality. Used to respect the brand. Not anymore.

Your costumer service is terrible and your return policy is the worst I spent 600.00 dollars for a piece of nothing the HDMI went out and I've had it for 33 days and they wouldn't even swap it for a new one. I have to go through your geek squad and I'm leaving in one week to live in a different state, so I'll never ever shop there again

I purchased this set in late May 2016. Sony has gone down hill. Cheaply made, no glass screen. Image has a dark tint, and when a white background is displayed, a dark grey shadow appears all around. I have purchased Sony in the past. I not ve a return customer after this experience.

Fun while it lasted, as short as it was. Lost power at 3.5 years and the cost of repair is about the cost of a new TV. I have Samsungs that have lasted far longer.

This TV stop working in its second year it went completely blank, just after first year warranty had expired. I shall never get a Sony TV ever again.