Customer Ratings & Reviews
- Model:
- K55XR80
- SKU:
- 6578569
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are overwhelmingly positive about the 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024), particularly praising its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and excellent contrast. However, some users have expressed concerns regarding the television's software and its occasional need for updates. The overall consensus points towards a high-quality television with a few minor software-related drawbacks.
This summary was generated by AI based on customer reviews.
sony TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV keeps shutting off and sometimes has a split top and bottom screen when tuned on we have called the Best Buy and SONY hot lines with little success
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PatW,
Thank you for the review and we're sorry to hear what happened with your TV. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My older Samsung has a better picture and much easier to use
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Dissapointed,
Thanks for lettings us know your experience with your Sony BRAVIA TV. Feedback is well received and it will definitely help us for future references, as Sony always strives to deliver the best quality products.
Thank you for considering Sony products. Have a nice day!
-DiegoV
Bravia 8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV keeps rebooting during viewing. Picture quality not much better than my 2008 Sony. Picture is too dark. Sorry I made this purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user693993, We are sorry to hear that you are expriencing issues with your Sony Bravia 8 TV. We'd love to troubleshoot the issue and make this a better experience for you.
In the meantime, please make sure that the TV is updated with the latest software update please check on this link for the software update https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878
Also, please check if the issue occurs on certain applications or if it happens when you are watching from a certain input or channel.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Defective Product and terrible unprofessional serv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over 2 thousand on this latest model and on the 2nd day problems with the TV arose. It took me 10 phone calls and being hung up on more than once by outsourced customer service with roosters roosting in the background just to finally have my warranty be honored after going through hoops doing their job trouble shooting getting nowhere. Even having me send them pictures to prove my case. Now I'm not even sure I'm getting a brand new tv because that is what I paid for. The tv is arriving in a different box not the actual box i purchased the one at home with. Terrible explanation and stressed out about it all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallitLikeISeeIt, Thank you for sharing your feedback about your experience with the Sony Bravia 8. We sincerely apologize for the inconvenience and frustration you've encountered. We understand how frustrating it can be to have a new product malfunction and to experience challenges with our customer service. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Your satisfaction is our priority, and we’re committed to resolving this matter promptly
Regards,
Sam
TV Install
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works fine but the installation left a lot to be desired. The TV does not sit straight on the wall which is disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deal, Thank you for your feedback on the BRAVIA 8. We're glad to hear that the TV is working fine for you. And we apologize for the inconvenience caused by the installation process. It is disappointing to know that the TV does not sit straight on the wall. We recommend reaching out to your wall mount installer to address this issue. Thanks for choosing Sony! -Sam
SONY Technical support is the worst
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay clear of Sony TV. My TV had problems and Sony gave me the run around and was the worst technical support I have ever dealt with of any product I ever bought..And I still did not get it fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BillZ,
We sincerely apologize for the frustrating experience you had with our customer support and the unresolved issue with your BRAVIA 8 television. Providing helpful and effective technical support is a priority for Sony.
We want to ensure your situation is reviewed immediately by our specialized team. Please email the information below to socialsupport@am.sony.com so we can better assist you and personally evaluate your case:
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
We look forward to connecting with you directly to help get your TV issue addressed swiftly.
Thank you for considering Sony!
Regards,
Dominick
Decent picture lacks features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a decent picture but there were only two hdmi 2.1 inputs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis, Thank you for your review. We are glad to hear that you are happy with the picture quality of your new TV. The Bravia 8 has a total of 4 inputs and HDMI 3 and 4 supports HDMI 2.1 features that support 4k120, ALLM, VRR, and eARC. We appreciate your feedback regarding the HDMI 2.1 inputs of the TV as this will help improving our products in the future.
Regards,
Carl
Always have to restart
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new tv gets two stars because i have to constantly restart it. Every time i try to watch netflix, the words people are speaking do not sync with lip movement. So freking annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneM,
We're sorry to hear about the frustration you're experiencing with your Sony BRAVIA 8 TV, especially with the audio and video sync issues. This is certainly not the experience we want for you.
Sometimes, a simple power cycle can resolve this issue. However, if the problem persists, we recommend following the troubleshooting steps outlined in this article: www.sony.com/electronics/support/articles/00026069. It provides guidance on resolving audio delays or sync issues.
We appreciate your feedback and are here to help if you need further assistance. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
Maria
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV doesn’t turn on half the time and shuts off on its own a couple times a day. I’m going back to my 10 year old Bravia that still works like a charm and has an amazing picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UnhappyTVOwner,
We’re sorry to hear about your experience with your BRAVIA 8. It’s frustrating when a new TV doesn’t perform as expected, especially when your older BRAVIA is still going strong. This is not the experience we aim to provide, and wan to make this better for you.
Can you check if there’s a blinking LED light when the TV shuts off? If so, it may indicate an issue. Here’s a guide on what the blinking patterns mean and how to resolve them: https://www.sony.com/electronics/support/articles/00153674?utm_source.
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
TV Setup Incomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine, but setup was marginal. Had to get Grande/Astound to complete setup so could use TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterJ, Thank you for your feedback on the Bravia 8. We appreciate your comments and are glad to hear that you are satisfied with the TV itself. We apologize for the inconvenience you experienced during the setup process. Your input is valuable to us, and we will use it to improve our setup instructions and support. Thanks for choosing Sony! -Sam
Don’t Buy a Bravia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV when it isn’t freezing and having to be restarted, which was way too frequent to tolerate. Bought this TV a month ago and will be returning it. It freezes almost every time we watch TV. Sometimes it restarts on its own, and other times it needs to be unplugged and hard-restarted. Unbelievable for a supposedly high-quality Sony product. Very disappointed and will not be buying a Sony again. Went online for a fix and found a bunch of reddit threads duscussing the problem. Apparently not an isolated issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear about your experience with the TV. Please allow us to help you and turn this into a better experience.
If the television is still with you, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/articles/00028577
If the issue is unresolved, even after software update. Factory reset the TV and test it again.
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_14.html
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony needs to go back to the drawing board.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy another sony bravia again i went thru 2 diffrent tvs and had an incredible hard time hooking up a soundbar to the tvs the Ark hdmi ports to hook up the soundbars works terrible the tvs could not find the devices.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thank you for your feedback regarding the K-55XR80 (BRAVIA 8) TV. We apologize for the difficulties you experienced with connecting your soundbar via the HDMI ARC port. We understand how frustrating it can be when devices do not work as expected. To help resolve these issues, we recommend the following steps:
1. Check HDMI Cable Compatibility: Ensure you are using a high-speed HDMI cable that supports ARC/eARC. Sometimes, using a standard HDMI cable can cause connectivity issues.
2. Correct HDMI Port Usage: Verify that you are connecting the soundbar to the correct HDMI port on the TV. The K-55XR80 has specific HDMI ports labeled for ARC/eARC. Typically, HDMI input 3 is the designated port for ARC/eARC connections.
3. TV Settings Configuration:
- On your TV remote, press the Quick Settings.
- Navigate to Settings > Display & Sound > Audio output > Speakers > Audio system.
- Ensure that the Audio out setting is configured correctly for your soundbar.
Soundbar Settings: Make sure your soundbar is set to the correct input mode to receive audio from the TV.
For further information, please refer to the following articles:
- https://www.sony.com/electronics/support/articles/00278242
- https://www.sony.com/electronics/support/articles/00020051
If the issue continues or if you require additional assistance, kindly email the following details to socialsupport@am.sony.com so that we can provide you with the best possible support. We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Do not recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts itself off randomly 50% of the time watching it. All settings are correct as they should be. I missed the return window and Best Buy does not handle this brand on warranty so I am in the Sony cycle of trying to get this resolved. Very disappointment as my prior Sony was perfect for years. I would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clevegal77,
Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear what happened with your TV. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Issues With Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV model has issues with a "crackling sound" during streaming from an iphone. In fact, it was impossible to stream.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Basil,
We're very sorry to hear you're experiencing this issue with your new BRAVIA 8 TV. A "crackling sound" and being unable to stream from your iPhone is definitely not the experience we want for you, and we understand how frustrating that can be.
This sounds like it could be a compatibility or software-related issue with the AirPlay connection. Make sure your TV and phone has the latest firmware updates, and restart both devices.
If the problem persists after trying these steps, it's best to contact our official support team. They can provide more in-depth troubleshooting and, if necessary, look into whether a repair or replacement is needed.
You can find their contact information here:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for your patience, and we hope you can get this resolved quickly.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Picture quality
Sony 55 inch oled tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, good sound, and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User578219,
Thank you for your excellent review! We are so glad to hear that you love the picture, sound, and simple setup of your new Sony BRAVIA 8 TV.
The XR Clear Image technology is what helps make the picture so clear and vibrant. This feature works to reduce noise and motion blur, ensuring you get a crisp image with excellent clarity and detail.
Thanks for choosing Sony, and have a marvelous day!
DiegoV
- Pros mentioned:Picture quality
Great so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Except for a couple times where I had to do a hard reset the TV has been great. Beautiful image and sound was much better than I thought it would be. Haven’t used the features specific to streaming services like the IMAX enhanced, but my 4k Criterion’s looks amazing. A little worried about the long term. Don’t like having to reset it twice within a week of purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebratape, Thank you for your feedback on the Bravia 8. We're glad to hear that you're enjoying the beautiful image quality and sound. We apologize for the inconvenience caused by the need for hard resets. This is not typical behavior, and we recommend ensuring your TV's firmware is up to date, as updates often resolve such issues. If the problem persists, please contact our customer support through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. We appreciate your patience and hope you continue to enjoy your 4K Criterion collection and explore the streaming features soon. -Sam
- Pros mentioned:Color
Best TV I’ve had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung QLED before buying this one but due to the amount of brightness on it it wasn’t ideal for a small room and I’ve had a good past impression from Sony TVs having the right amount of brightness while keeping dark colors dark if that makes any sense. Overall I love this TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinN, Thank you so much for the 5 stars! We're thrilled to hear that you're satisfied with the bright picture quality of your new Sony BRAVIA 8 TV. Thank you for choosing Sony, and we hope you enjoy more best viewing experiences with your new Sony TV! -Maria
- Pros mentioned:Picture quality
Sony Bravia 8 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and very user friendly design with easy to use remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyK,
Very nice! We're happy to hear that you like the picture quality and user interface of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Will not work easily with sound systems if at all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, only reason it’s a 2. I’ve spent hours trying to set this thing up. It does not recognize Sonos sound system, audio will not pass through unless you go into settings almost every time and mess with it. If you switch to a different device sometimes it’s tv audio sometimes it’s no audio and sometimes it actually comes through the Sonos which is supposedly capable of Bravia sync but according to this nice picture having piece of junk it is not. When you reach out for help all they want to tell you is to check your cables. I’ve replaced the HDMI cables three times. I’m guessing it ain’t the cables. If you do not plan on using a sound system with this tv then you will probably be happy with it but if you do plan on using it with sound system then do some serious research first.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH,
Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We apologize for the inconvenience. Please allow us to help you and turn this into a better experience. Make sure that the HDMI cable is connected in the eARC/ARC port on both TV and soundbar. If your TV is not operating correctly, please refer to this article below on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00161073
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, clear picture and sound. Need to adjust brightness
I would recommend this to a friend