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Customer Ratings & Reviews

Sony - 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2268 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    xbr55x900e

    Posted
    Darryl

    I purchased xbr55x900e 11/25/17. I purchased xbr65x900c Sept 2015 and before this xbr49. There are many positives to this brand despite my long negative below and that's why 3 stars. These TV's have GREAT pic quality, easy of use smart apps and are very easy to set up. The extra expense is worth the pic quality. Unfortunately the WiFi connection is very poor. Over the last two years constant problems with periodic/random loss of smart TV's WiFi connection to router/internet. When downloading movies (VUDU and Netflix) periodic/random interruptions/buffering (66Mbps speed on my system). I have spoken with "Sony tech help" and it has not been helpful (reset router, reset TV, updated/current sony TV software for TV system, power on/off both router/TV, gone to manual WiFi settings, changed DNS, etc...only transient success... Yes, I have read and re-read the SONY tech "guideline link" for when you have this problem [3 times it is very very long] and it has not corrected problem!!!!) ...I have done it ALL. In last 6 mos I have EERO system which has confirmed my suspicion. EERO system has allowed me to prove that it is not me, my house, my WiFi range, etc .... but rather the SONY TV's. I can now monitor my network real time. Where as my DirecTV set top box, Wii, Playstation, Samsung TV, 2 iPhones, and 3 iPads have a constant 5 bar signal with constant 66 Mbps speed checks; you can watch the xbr55 and xbr65 randomly drop signal strength. During these periods you can ChromeCast from my iPhone to the "buffering" TV from the DirecTV/ESPN/Netflix app on iPhone. When you go to the SONY website and enter "WiFi connection problem" or "connection problem with sony bravia tv" there is a string of this complaint going back to 2014. Let me reemphasize that the link guide provided by SONY doesn't solve problem, neither are the sony tech able to help. At the end of the problem you can try to get new TV or hardwire TV to router (obviously far suboptimal solutions). I write this detailed complaint here because I have received no satisfactory solution from SONY with multiple attempts; but I did notice that SONY appears to monitor this space and respond. I assume the wider audience here might cause them to re-think the standard response of.... "Thank you for your comment. We value your business, and want all our customers to be happy. We hope the following "link" will help you with your problem. If not please re-contact at blah blah blah blah". Maybe SONY might acknowledge the problem that is well represented on their own bulletin board and admit the problem is with "their WiFi connection" equipment in the TV. Did I mention the Samsung TV and other devices have not had one single problem over this same 2-3 year period while the 3 SONY products have.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sony tv’s aren’t for me, one star is too many

    Posted
    CSR1
    • My Best Buy® Elite MemberElite Member

    I purchased my first Sony tv in 2017, everything was fine until all of a sudden my cable box stopped producing sound with the tv. My PlayStation and DVD player would work, even streaming there was sound. I went through the settings of both the cable box and tv. Nothing worked. I changed out the HDMI cables and even the cable box. Still no sound. I tried to connect the cable box to a different tv (insignia) and it worked. The only thing that worked was switching the HDMI cable to a different HDMI port on the tv, which is fine, until it happened again. I switched to a different port and it happened again. I kept doing this until I eventually ran out of ports to connect the cable box to, they all stopped working with my cable box. I called Geek Squad and they said it was a bad HDMI board in the tv. They ordered the parts and attempted to fix it. Well when they put the new HDMI board in and put the tv back together and mounted it, they turned the tv on and there were a series of colorful blocks on the screen, then it’ll switch to a red screen, then blue, then black. The GS tech said the brand new HDMI board that was ordered for me was bad. He put the old board back in so that I could still at least watch Netflix or movies. But once he did that it was still the same thing with the colorful blocks and the screen going from black to blue. They ended up giving me a credit for the tv. Now last year in October I purchased this tv the X800E Series thinking everything would be fine, and everything was fine. Up until two months ago when the same issue came about. The sound just stopping working all of a sudden. So again I switched the HDMI to a different HDMI port on the tv. A week later the same issue. I switched it a final time and it was great, up until yesterday. Again no sound. Everything that I’ve done with the previous Sony I’ve done to this one. Switching out the HDMI cables, switching the cable box, connecting the cable box to a different tv (which worked). It’s literally been 5 months and the tv is doing the same thing. I didn’t even bother with calling to have it serviced because I didn’t get the GS protection, and I hear that Sony’s customer service is the absolute worst. This didn’t happen when I had a Samsung, which lasted for years and is still kicking to this day. I only gave it to my mother-in-law because I wanted a bigger tv. But I should’ve stuck with Samsung again. I’ll be giving this tv to my brother because he asked for it and at least it’ll serve it’s purpose. It’ll be just a gaming/ streaming tv.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi CSR1, Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Kindly send us an email as well at socialsupport@am.sony.com with your case number if any so we can check your file. Regards, -Erin Sony_US

  • Rating: 4 out of 5 stars

    Amazing Display

    Posted
    JonJohn
    • My Best Buy® Elite MemberElite Member

    I received my TV on June 29th. No problems with delivery. The Box was perfect … The TV had no scratches, no marks or dead pixels. Mounting the TV to the wall, Updating the TV, Login In to my Android account, calibrating colors and testing it out took about an hour and a half more or less. The Picture is amazing! I’ve already played a few Netflix Movies, You Tube videos, and Played Xbox on it. I have to say this took everything I threw at it in three days very well. There are just a few little hiccups with the TV. The response time from remote to TV can sometimes get laggy. The volume sometimes either doesn’t work right away, or it is delayed. When the TV is hooked up to the internet it sometimes has to be reconnected again. When watching Netflix on the built in app. If you by accident hit one of the buttons on the remote… say INPUT .. the tv starts to stutter. I also notice that if you are watching a movie with subtitles the blacks in the show/movie turn grey. It’s noticeable while you are watching TV during the night. Also there is some light bleeding on the bottom corners of the TV. Again not to noticeable unless there is a night scene. I am sure that there are other features on this tv that I have not access yet. I only wish that there was a place where I can find the right calibration and also a place to find out all the features of my tv has to offer. Other than that I am happy with my purchase. I should’ve done a little bit more research and find a tv that didn’t have the little annoying things that I’ve discovered with my tv. I am pretty happy and I just hope that the TV has a long life.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nothing But Problems For Me...

    Posted
    BrianX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They tried to talk me into the Samsung Q6F, and I should have listened. The Sony X800E was easy to setup and get running, but I ran into problems right out of the box. It started with laggy functions from the remote. When pressing anything on the remote, it would take 1-2 seconds for anything to happen on screen. After having the TV for one day, it would no longer connect to WiFi. I gave up after spending over eights hours on the internet trying to fix the issue, and hooked up an ethernet cable. Even then, it would disconnect once the TV was turned off, and in order to get it to reconnect to the internet, I would have to do a factory reset EVERY time I wanted to connect. After having the TV for roughly two weeks, it began randomly running through the Android logo screen when the TV was turned on, like it was out of the box, and then, believe it or not, it started turning off by itself. The last straw was when the left side of the screen became darker than the right. Besides the the aforementioned issues, the TV is also hard to view in the dark, and while the contrast of the TV is pretty good, the blacks are not very black, which becomes very noticeable when the lights are out, with the black frame around the TV. And, although not a huge issue, because I'm sure most hookup a sound bar or another external audio source, but the sound on this TV is pretty underwhelming. Thankfully, even though I was over my return/exchange period, the wonderful people at Best Buy in Ann Arbor, MI allowed me to exchange it, and I upgraded to the 55" Samsung Q6F, which I have had for nearly three weeks now, and I am VERY happy with it. I won't review that TV here, but I am going to write a review for it in the proper location. I will say everything about it is better than the Sony X800E, though.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello BrianX, we regret that the TV failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input.
      Regards, _Bob Sony_US

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    TheWhitedog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an excellent TV. Among it's stand-out features is that it has an "old fashioned" headphone jack, unlike most other "modern" TV brands, that only offer a digital-out jack. Which means I don't have to replace my legacy amp in order to use my existing external speakers or my wireless headphones. The picture quality has improved substantially over the four year old Sony TV that this one replaces (I gave my old 46" TV to a friend; it was a real upgrade for her). I have not yet tried any 4K content. No doubt I will some day, when it becomes more widely available. In the meantime, it upscales the regular HD TV signal well enough. I can see few, if any, artifacts—which is something I was concerned about. The management interface is radically changed from my previous model. I haven't used it enough to fairly say whether it's an improvement or not. Each time you have to learn the lingo to find what you're looking for. That's the case for most new tech. I'm reasonably savvy, but the interface on my old TV and on this one is a challenge for anyone with little technical expertise. Fortunately I had my old TV set up pretty well so my friend had to do little to get it working for her (she had to get her DVD player to work and her Roku device; there were several extraneous cables from her old set that confused the matter a bit). Unlike my old TV the power-on switch is inconveniently located on the back of the set. So I have to use the remote to turn it on; this is no real hardship; I just have to change my habits a bit. Fortunately it responds to my Comcast cable remote so that I don't have to juggle devices to turn it on. Also, the TV was well adjusted right out of the box so that, as I strolled through the settings, I had to make few changes. In fact, if you're not the curious type, you can use this TV with nothing more the the "on" button of the remote control that comes with the TV. With the few caveats I mentioned, this TV meets my expectations. Sony is still my go-to brand. I've had one Sony TV or another for the last 30 years.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Dead after 18 days

    Posted
    TVJunkie
    • My Best Buy® MemberMember

    I would have given this review a one star but decided on a two star as Sony support was awesome. I had a limited budget and this TV broke it a bit but I didn't want to go the TCL Roku route because of the severe banding issues on their 55" & 65" TVs. I knew this was a two year old model, but it seemed to have decent reviews. I bought it with BB delivery and setup. I also had BB take my dead three year old cheap Insignia that had blown its back light. The BB setup team was very prompt and professional. This TV died, completely unresponsive except for a green LED on the front. I called Geek Squad hoping they might wave that I was 4 days past the return date. Of course they sent me to Sony. I called Sony support and went through their litany of troubleshooting. Nothing worked. They had me send a couple pictures to verify the TV. They then dispatched a delivery of a replacement to my residence. I received a call informing me of acceptance of the failed product but they would be sending a substitute TV as the X800E was no longer in stock for them. The Sony rep said they would be sending me an X900F. A nice $400 upgrade! I arrived in a week and was set up in my residence. The X800E was taken away. The X900F works great so far. Getting back to my 2 star rating for the product. I stand by it as the TV died within 3 weeks of new. Even as I was compensated by Sony with a replacement upgrade. It doesn't remove the fact that the X800E was a lemon TV in my case. If you are considering this TV, think twice. Reliability many not be your friend. In the end I am happy I have a new TV, but it was a bit disappointing that this model turned out bad and most likely end-of-life.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this TV

    Posted
    Kris1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using Sony products for many years and just can not believe the problems that we had had with this TV and tech support. This is an Android TV. I really did not think much about it until it crashed. The problem is that if the Android software crashes, as we all know it will, the TV is worthless. You can not bypass the software and use the TV with your cable box, DVD, or any other device. While trying to get this taken care of with Sony Tech Support, which has always been one of the best, they determined that it needed to be replace. The told me the process that I needed to email pics, case number and serial number to the company that would bring a replacement to the house. The service company is now saying that the screen is damaged and they will not replace it. There is no damage to the screen. This TV is less then 2 weeks old. It will be returned to Best Buy next week

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Sony knocks it out the park once again

    Posted
    49ersLifer
    • My Best Buy® MemberMember

    Just breaking myself into 4K/smart/UHD with HDR tv’s so I haven’t explored all the functions/capabilities but I’m blown away with everything so far. Pic, incredible. Price, affordable. Setup,can be tricky for us IOS/Apple users and that leads me to my one complaint. Google hates The Apple company and its products and almost had me looking into other brands. Why is it one or the other instead of living together in harmony? Had to set up google account, have to dowmload apps on my phone to have half the control that non-Apple users enjoy carefree. Still haven’t be able to mirror my IPhone to it, spending less than an hr attempting it. The placement of the speakers aremt ear friendly but they want you to buy (a Sony) soundbar Read that the Bluetooth doesn’t work even with other Sony products, haven’t attempted Bluetooth in 2 weeks I’ve owned it. Lag time with remote, notthing that I’ve experienced. Popping sound when FF or RW with remote, can’t say I’ve heard it. This set is my 3rd Sony replacement tv and it’s due technology exceeding my capabilities. But given away perfectly good working sets as try and keep up with ever changing technology. In short, if they would stop being one sided and embrace both operating software/Apple & Google, it’d be darn near perfect.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great TV, but Network connection is faulty

    Posted
    Ricky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the TV. Picture is excellent and the menu's for apps is fine. I had a cheap TCL TV before this one that died after 14 months ownership. The difference besides the Picture is the TCL was flawless on the Netwok side and I never had network or App issues. On this Sony, I get apps freezing sometimes like Netlix and Prime once I try to watch a video. The movie just won't start or will try to start and will jvst get a pixelated screen. I am getting 50mbps download, so it is not the connection like Sony says. Most times, when I completely close down the app and re-open, then it works. Hence, the TV. Also, every time I turn on TV, it starts up with the last app that I was using on the same channel. Each and every single time, it freezes up and says there is a network problem. I have to close out app and reopen or goto another App to get it to work. I can work around both of these issues as I dig the TV a good deal, but it can be a hassle. On the other hand, the $300 TCL TV I had last year never had either of these issues, but was just a cheap TV. Regardless, I like having a solid TV with this fantastic picture over the TCL. Will see if this TV lasts longer than the TCL did at 14 months. Time wll tell if this is that good of a deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great picture, many features and settings

    Posted
    RayS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the Sony XBR55X800E because I was really impressed by the picture in the store. I read reviews and articles about it before I bought it. Basic setup was easy. I immediately began having problems with the remote - pressing buttons and getting no response. At the end of the day of watching TV, I was ready to throw the remote at the TV. Picture did look good though. Went back to Best Buy, talked to the Sony rep. He said that should not be happening and recommended I bring the TV back for an exchange. I exchanged the TV for the same model, and I'm glad I did. The picture on this one was even better than the first TV. The remote worked just fine. Occasionally there is a response lag and sometimes the volume up/down button does not respond immediately. This is especially true when the internet is involved. I was impressed by the amount of settings that are available for the picture and sound. Overall, I am very happy with this TV. The biggest con for me is the lack of documentation of the settings. No user manual is included with the TV, in fact none is available. There is a help document on the website, but it really didn't help me at all. I did have to call Sony support and there were great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful image, Lacking Bluetooth

    Posted
    LVVI
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The XBR55X800E specs say it has Bluetooth, so I purchased a couple of Bluetooth headsets to enjoy clear dialog when needed. Upon testing, verifying with Sony and spending time with the Sony rep at my local Best Buy, the Bluetooth does not pair with anything. According to Sony, it can only transmit to a MOUSE. Perhaps the TV can receive Bluetooth, but I just was not expecting an $800. monitor. You need to purchase an external transmitter in order to use Bluetooth anything with this TV. To get around this shortcoming, I took advantage of a Directv Now offer that includes a free Apple TV (4K) receiver (which can broadcast digital sound to multiple devices and has a mirroring option compatible with my iPad). While I wait for the Apple TV I am not able to watch DirectTV Now on this TV because the app is not available on the Google Play Store. I was able to download the DirectTV Now app to a TCL ROKU tv and use it right away. Can’t blame Sony for this, but it pours some salt on the wound... I have decided to keep this TV since I am extremely pleased with the sound and image, but find it hard to believe this model is lacking the Bluetooth functionality that should be standard for the price. By the way, the 43” version of this TV (XBR43X800E) recognized every Bluetooth device around it at the store! Makes me think this was a glitch and not done by design.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Handling of HDR Content

    Posted
    Allen
    • My Best Buy® MemberMember

    I was in the market for a 4k HDR TV and chose this one based on the viewing angles (most have poor viewing angles). I was very satisfied with this aspect of the TV. Sports and regular HD 1080p via cable box was excellent from any angle. I also watched a blu-ray on the TV and was satisfied. But then I tried out the HDR capabilities. I viewed an episode of Daredevil on Netflix, and things were going ok until there was a dark scene. All the blacks appeared as a fuzzy, grey haze. I thought at first I was just tired, and rubbed my eyes several times. I tried adjusting the picture settings, and the Cinema Pro setting helped a little, but not enough. I read some expert reviews online and they stated that this TV is unable to handle dark scenes, and boy are they right. It's so distracting that it makes HDR content unwatchable. If HDR viewing doesn't matter, you're better off buying a regular HD TV for half the price. I'm just going to open my wallet and get an LG OLED instead.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Allen, thank you for sharing your feedback. We appreciate your time. However, for possible troubleshooting steps regarding this issue, please visit the link below. I hope it helps. Regards, ^Ron

      https://us.en.kb.sony.com/app/answers/detail/a_id/41819/ sony_US

  • Rating: 5 out of 5 stars

    Very nice set overall

    Posted
    ember1205
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Although this is not quite as nice as the 900E version (with FALD), this set produces a very nice picture and is quite nice to watch. Depending on when you buy, and whether the sales are really strong or not, moving up to the 900E may be in your budget. If it is, I absolutely recommend doing so. But, if the 900E is a little more than your wallet can handle, you won't be disappointed in the 800E. If you put the sets side-by-side and put them through their paces, you will see some subtle improvements with the 900E. But, if you can't run them side-by-side, you really won't see the difference. The set does an excellent job at upscaling content and does a very good job of rendering DVD's or BluRay movies with an excellent picture. Streaming content is excellent overall and your satellite or cable content will look nice as well. The single biggest recommendation I have for your input signals is to let them send the signal in native format if at all possible and let the TV do the upscaling. Allow your satellite and cable boxes to send in the original format and don't allow/force them to upscale to 1080 (1080 should NOT be the only output quality selected in your box).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great T.V. at an excellent price.

    Posted
    stupac25
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a bit skeptical about this t.v. performing up to the standards I have come to know over the past few years buying a little higher end Sony T.V.'s with better Specs. meaning (higher refresh rates at 120 to 240hz.) and motion rates at 960. However, this still is one of Sony's XBR models so decided to give it a try and I have to say the colors are vibrant, greens, blues, and reds stand out nicely watching in 4k or even in 1080p. no flicker to the image very nice quality comparable to the higher end models with better specs. The motion on this television had me worried about blurriness during sports being only 240 but this television holds up nicely to the other Sony 4k t.v I bought in 2015 the Xbr 55x850c which has a motion rate of 960 no discernable difference between the two. This model also has a lot deeper black levels than expected which is nice, not quite the inky tone you get with Oled of course but better than you will find from most in this class and the HDR I have used while playing on the PS4 Pro really adds a more lifelike color pallet to anything utilizing it. Lastly, the build and overall look of the T.V. is very nice quality, controller easy to use and set-up to work with a cable box for a one controller set-up works with a PS4 nicely also. Great buy for this price range.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Android TV is good, but not great

    Posted
    tonybhe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I chose this TV after already having a 4k UHD Samsung 55" which was DOA. I looked over LG, Samsung, Hisense and TCL, looking for 4k, 55" screen at a great price. I chose Sony for quality vs the others at a lower price, and was attracted to android TV, even though I tend to use Chromecast hdmi sticks and Google home, and didn't really need a Smart TV. I was happy about the idea of having android as the platform vs other proprietary OS's., and I wouldn't have to use my phone as I planned on using a non cable or satellite provider (cut the cord!). The operation is good, Sony's interface works well, and you can sideload apps, which provides the flexibility I wanted. All of this coupd be easier, but I am pleased overall with the capability. Cons Processor isn't quite capable to handle the interface to be snappy, so lag exists. Certain apps will need to be force closed after turning tv set off and back on the next day (Sling TV). The OS does not turn off when you turn the tv off, so I tend to reboot it once a week. Pricey PROS Outstanding functionality and customization Scrren viewing angles 4k display is very sharp (with 4k sources!) Chromecast built in

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing and with the $$

    Posted
    GSDlover
    • My Best Buy® MemberMember

    To be fair I’ve only used this tv for one day! However I LOVE IT! the most money I have ever spent on a tv and I believe it’s worth it! Color, clarity, picture and a Smart tv is a Plus! Now I’m not a tool person and it took me forever to figure out that I did not need to undo the screw and washer! Blonde moment...after I figured it out everything really was a cinch to put together and set up! I love that it has a stand so I don’t have to put it on the wall, but eventually I will! The tv was very much over my budget so it was nice to be able to use the stand for the tv. I will definitely be purchasing a sound bar. The sound isn’t horrible but it could be so so much better with a sound bar. I love having a smart tv...Netflix streams 4K for $11.99 so I upgraded to 4K! I watched Beauty and the Beast last night on Netflix and it looked incredible on the Tv. Hopefully I can read other posts to figure out how to get the optimum picture cause I haven’t a clue on how to do that! This is my first smear tv and first one this big. My other tv is a 32” Samsung Hand me down and I bought the small vizio in my bedroom like 6-8 years ago...it’s only a 26” so I made a huge jump but I think it’s well worth it! I read a lot of reviews on a variety of brands and this is the only one without negative comments! Invest in a great tv! I shouldn’t have to purchase another one for a long time!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony 55" 4K TV Picture Perfect

    Posted
    PMH12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I waited a long time to get a flat screen TV for my living room. After many reviews and past experience with Sony I chose the X800E 4K Ultra HD set in 55". WOW! I has been everything I expected and more. For the money this is my ultimate set. When watching firestick or Vudu 4K movies it amazes the senses. When playing 4K Ultra HD, Blu-rays and even DVD all look fantastic. The technology improves DVD and regular Blu-ray pictures. Also Sony has their own motion technology. I have yet to experience any motion lag or distortion. The color quality is completely natural as I have come to appreciate from Sony. This is the perfect way to enjoy my Movie library with Theater Screen quality picture! I matched the set with Sony 4K Ultra HD Player, and the Sony Soundbar home theater sound system. I'm all set!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice TV but wasn’t blown away

    Posted
    Ultramadness
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this tv over the Samsung QLED 6F 49 inch because it was the same price at the time, even though I liked the picture quality better on the Samsung, the Bravia was 6 inches bigger. I figured if I calibrated the Bravia at home, it would look almost or just as good as the QLED. It looked good but still a lil washed out, the black levels didn’t look too strong as well, like dark black grayish. Another concern was the input lag I felt playing online with ps4 and Xbox one X. That was ultimately a deal breaker. After having the Bravia for 2 days, I took it back and exchanged it for a Samsung QLED 6F 55 in, which IMO blew me away with better colors, 120hz (which the Bravia was only 60hz) and no input lag AT ALL! If you’re going to get a Bravia, get the X900E or higher for better performance, if you want amazing popping saturated colors and you game a lot, get a Samsung QLED instead.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Upgrade To My Other TV!

    Posted
    Rodeobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking to upgrade my other TV and after researching and talking to the Best Buy associate, who was awesome, the decision was made to purchase this TV. I was looking for the 4K and HDR requirements and I'm thrilled with my purchase! I matched it up with the Sony UBPX800 Blue-ray player and the Yamaha YHT-4930UBL surround system and I couldn't be happier! The clarity and sound is like being in a theater. Highly recommend each component I purchased! Happy Camper Here! One thing that I recommend when viewing prospective TVs is, make sure that the brightness levels and picture quality selections for each TV you're considering are set the same. There can be a huge difference in the picture quality and your picture preferences just by making sure you're comparing apples to apples when comparing different sets. I had the associtate change a few of the TVs to make sure of the consistency in settings between brands and it made a huge difference in my TV selection.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    WiFi Issues

    Posted
    tcos

    I purchased this TV in Feb 2018 so I have had it enough time to figure it out. First the overall picture is very nice on this TV especially with sports. Movies or shows with dark scenes it is not good. The big problem is wifi. The TV will not auto update at all, this is because of wifi issues. I had to download the update to a USB stick through my computer and put into the TV. This weekend we downloaded NFL Sunday Ticket app and it would barely stream. We put the same app on an old Fire TV stick on a basement TV far from the router and no issue streaming football. I have Fios Gig internet at 940. The funny part is back in Feb I tried to stream 4 K on this TV and I only had 150 Mg from Fios and did the upgrade. It doesn't matter with this TV so annoying spending $900 on a Sony. The end of story is I just purchased Amazon Fire TV 4 K to solve the bad smart google TV...Ugh

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi tcos, We are sorry to hear this issue with your TV. Our apologies for the inconvenience that this may have caused. Let's isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00151038
      Regards, -Jay sony_US