Customer Ratings & Reviews
- Model:
- XR65A90J
- SKU:
- 6450480
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the stunning picture quality, vibrant colors, and lifelike sound of the 65” Class BRAVIA XR A90J Series OLED 4K UHD Smart Google TV. They appreciate the excellent gaming experience and consider it the best TV they have ever owned. However, some customers find the price to be a bit high, and there are concerns about the limited storage space and warranty coverage.
This summary was generated by AI based on customer reviews.
Was fine and now ?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine the week it was set up. Now it is saying Amazon Prime has a disconnected internet cable. No one touched the tv after it was set up. Cable is connected since tv channels through Spectrum are fine. As a tv it is very nice, to run other things problematic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ItWorks, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the Amazon Prime on your SONY unit. Please follow these links to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00230347
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00145644
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television I received was defective. When watching bright or light scenes there is a noticeable line down the left side of the screen. Now I have to put the tv back in the box and return it to the store. Then wait for a new one. Pretty disappointed for a $4000 tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Macs,
Thank you for choosing and purchasing Sony A90J Bravia OLED Ultra HD TV.
We regret to hear that you had a display issue with your Sony Bravia. This is usually not the case with our TVs. If the TV is still with you and you haven't put it in a box yet, we can isolate this issue by checking the display using different sources (e.g. playing high-quality content using different streaming apps, media player via HDMI cable, videos from a USB device, etc.). We also have an article that we can follow to further isolate this issue: https://www.sony.com/electronics/support/articles/00032635.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A90J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony oled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv and installation process. I would recommend the Bravia
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ollie,
We're glad that you are enjoying the A90J TV and everything was handled professionally. Because you do like the TV so much, would you mind updating your star rating to show other buyers how great they are?
The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thanks for the recommendation and for choosing Sony!
-Ralph
Best Buy outlet store DOES NOT CHECK THE ITEMS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.what a huge mistake! Not the tv, but best buy. Two hour trip to their outlet store for an open box excellent 65 inch Sony A90J. Its missing parts and the only way to get anything from BestBuy is to Pack up tv and return to store so they can see the missing parts. My word for 8 missing screws, two plastic covers, and some paperwork is not good enough. I'm 65 and to pack this and return to store is a huge task. I tried for an hour to resolve on phone to get a credit as if parts were missing I want the fair open box price. But no, they want it returned to store. never again
No, I would not recommend this to a friendDisappointment - Less than a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment - Less than a week Switch off by itself after 30/45 minutes while watching Sound bar goes off by it self + tv Speakers Sony's Master Series.... no words to say Have LG Oled - not a single problem since 4 years
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mac1,
We're sorry to hear about your issue with this TV. We apologize for the inconvenience. To isolate and diagnose the issue of this TV, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00202018?cpint=spt-tv_triage_00200862_restart
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 7-2-2022 and got him home last night and set it up. It worked great. Went to watch it thjs morning and it will not come on. Ive been on the phone with sony and even drove to best buy. I will be retirning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Melg, We're sorry to hear about your issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. If you still have the TV, let us help you resolve the problem. Does the indicator light blink or flash? Is the power cable plugged in properly? You can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00153674
Should you need further assistance? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclose some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks for shopping Sony!
Sincerely,
-Craig
Reliability issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv will no longer turn on after 3 weeks of use. Flashing red. Not something you’d expect after spending this amount of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NYG24,
Thank you for choosing and purchasing Sony A90J Bravia OLED Ultra HD Smart Google TV.
We regret to hear about what happened to your Sony TV. This is usually not the case with our premium TVs. We can perform troubleshooting steps to isolate this issue by following the guide from this page: https://www.sony.com/electronics/support/articles/00153674.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Not worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are Samsung family- my husband was talked into buying this tv. it cost 2.5times what we were going to get in a 75". We didn't' throw out any boxing materials "just in case". And good thing we didn't. The TV did not have the richness and brightness in color you would expect from spending $4,000! So, we returned it. I wouldn't spend your money on this TV. It is really not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KellyAnn,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectation with picture quality and TV had to be returned. The A90J TV have picture settings that can be configured related to the TV display such as color and brightness for picture quality, or screen size and adjustable for the types of content viewed such as streaming video, DVD/Blu-ray Disc™, USB drive, and composite/component video content. We appreciate you feedback and we hope that you will shop Sony again in the future. Thanks again for purchasing Sony! - Kris
Dead after a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February dead in May... Not the quality Sony is known for...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CBINLA,
We're sorry to hear about what happened to this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. We love to help you to resolve this issue. In this case, you can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony Bravia XR OLRD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if the shows or DVD would not have lines in it or stop in the middle of the action... with this result I am sure there would be a far better way to spend $4,000 dollars....Geek squad has tried to correct the issue on ce and they will try again next week.....GOOD LUCK !!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ricman,
This is not the experience that we want you to have. We would like to know more about what happened and your current setup so we can help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65A90J.
Sincerely,
-Ralph
Sony Social Support
Thank you,
Ralph
Sony Social Media Team
- Pros mentioned:Picture quality
Sony Overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an AMAZING Tv had it fr 5 years and it’s never disappointed. Quality is great. Metal control and light up buttons so when you need to see in the dark. Fast and reliable. Sound was amazing especially with the acoustic feature
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Outstanding picture! But sound software issue.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 10 year old Panasonic plasma, which had an incredible picture, and I am not disappointed as expected with the step up to 4K. I wasn't expecting too much improvement in blacks but am really surprised there is that much difference. Where it really is outstanding is brightness.I expected OLED to be about the same as plasma but this set is incredible; I actually have it turned down to 40%. I would have given 5 stars if not for a software issue with the sound system. The TV speaker sounds so good that depending on the program I want to use TV sound instead of my Sonos sound bar/sub. However, the television will not let you switch to TV sound 9 times out of 10. When switching, it just changes back to "sound system". It's pretty inexcusable to pay this much and Sony develop the screen speaker technology and you can only use it hit or miss. Let's hope they get a software update out to correct the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tom023,
Thanks for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products. Update the software of your television. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Brightness, Picture quality
Unbelievable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond excellent picture, color and sound. Our best Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabulous,
We appreciate the 5-star rating and we're glad to hear that you're enjoying the picture and sound quality of the TV. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Best Buy did a great job setting the TV up and the TV provides an excellent. Picture
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Bravia Master Series are quite expensive but you get what you pay for. It’s absolutely beyond most tvs in the market when it comes to most features and it’s recommended for those who want that perfect tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homan,
Excellent! We're really glad your investment with your new TV is worth it. We always strive to deliver the best quality and features with our products. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Picture quality
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best tv I have ever owned. Picture quality is amazing. The inbuilt sound is not that bad. Although, I have mine connected to external sound system. Overall, a great but.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesK,
Thank you for the 5-star rating! We're glad to hear that you're enjoying the picture quality of the TV. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, I love it!! Quality of picture is excellent.
I would recommend this to a friend - Pros mentioned:Picture quality
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Picture Quality Easy set up Replaced 55' UHD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
You made the right choice upgrading to the A90J! We're glad that you are enjoying the picture quality of the TV. It's also great that you had an easy time setting it up. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Gobsmacked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has me saying WOW over and over again. It's bright, specular highlights are dazzling. It has great motion, blacks, contrast, and color accuracy. The menus are snappy and well done. This tv will blow you away! Now if Sony can only update with VRR I will be 100% happy. This TV is the one for 2021.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJB1,
Amazing! We appreciate that you are satisfied and enjoying your new A90J 4K TV. Great to know you like the amazing picture quality, menu, and great features of the TV. VRR feature will be available through future software update. Please make sure to enable the Automatic Software Update on your TV to get the latest version. For more product updates and announcements, please visit our support website https://www.sony.com/electronics/support. The A9J is our best ever OLED TV, powered by the revolutionary Cognitive Processor XR™ for unparalleled brightness and pure blacks. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Picture is great, but need to update the remote.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture is great, but all top notch TV's have a great picture. Sound is decent, but not great - but good for a TV alone (without a sound bar). The remote is terrible. Out-of-date, too large and tiny buttons. Sure, I can use voice, but voice is laggy and takes twice as long. Sony needs to update the remote to simplify it with fewer, larger buttons. A lot of people have "cut the cord" and are using apps for their streaming services, not a cable box, so the remote should make this easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Augsburg, We're glad that you like the picture and sound quality of your new TV. We're sorry if the remote design did not meet your expectations. Sony place a high value on customer's feedback as it helps us improve our products. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. The BRAVIA XR A90J OLED TV features Sony’s largest 83” screen size, powered by the Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thanks for choosing Sony! Erin