Customer Ratings & Reviews
- Model:
- XR65A90J
- SKU:
- 6450480
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the stunning picture quality, vibrant colors, and lifelike sound of the 65” Class BRAVIA XR A90J Series OLED 4K UHD Smart Google TV. They appreciate the excellent gaming experience and consider it the best TV they have ever owned. However, some customers find the price to be a bit high, and there are concerns about the limited storage space and warranty coverage.
This summary was generated by AI based on customer reviews.
Sony Oled TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony Oled TV phenomenal sound and pictures. Excellent Geek Squad Service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShirleyH, That's Great! We're glad to hear that you love this The BRAVIA XR A90J OLED TV. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for choosing Sony. Jay
- Pros mentioned:Picture quality
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just keep in mind this $2,500 TV only has a 1 year warranty, for a reason. 14 months after my purchase a thin vertical line of pixels went out. Sony would not pro-rate or discount a new unit. Don't think because these cost much more that they will last any longer than a bargain brand. I will say the small built in speakers were impressive though. In the future will most likely stick with the $600-$800 units, unless I can find a brand with a decent warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielT,
We're sorry to hear about the vertical line issue of this TV. We apologize for the inconvenience. To isolate the issue, please restart the TV with the supplied remote control (easiest): Press and hold the POWER button until a menu appears → select Restart Press and hold the POWER button until Power off appears on the screen. If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00200749?cpint=spt-tv_triage_00200862_line
IN any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Sony tvjl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello I’m planning to buy this tv, I would like to know if the bose 900 can work with this tv or if sonos can be the best sound bar?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JcLm, We're glad to hear that you are planning to buy this TV. This TV works with the soundbar that can is compatible with the HDMI terminals or digital audio out.
he BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thanks for choosing Sony! Jay
- Pros mentioned:Picture quality
STATE OF HTE ART TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE BEST TV I HAVE EVER OWNED! THE PICTURE IS ALMOST BEYOND BELIEF,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STATEOFTHEARTTV, That's great! We're glad to hear that! The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. Thanks for choosing Sony. Jay
- Pros mentioned:Picture quality
Sony bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sony tv. The picture is great. Great for streaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cano,
Awesome! We're glad that you like the picture quality and streaming capability of the TV. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Sony 65" Bravia XR TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has the Quality and clarity that I expect from a Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleMacBookAir, We're glad to hear that you chose this TV. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for choosing Sony. Jay
Great Soy TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received excellent service and the technicians who delivered and installed our TV were very knowledgeable and helpful in every way. The TV is great and we are enjoying watching it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, That's great! We're glad to hear that! The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. The BRAVIA XR A90J OLED TV features Sony’s largest 83” screen size, powered by the Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Thank you for giving the product a perfect rating! Jay
AMAZING TV ALL AROUND!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent....Absolutely EXCELLENT!!! The BEST TV I Have EVER Owned In My Life!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamGadget, That's great! You definitely made the right choice with this TV. We're thrilled to hear you feel the Master Series A90J is the best TV that you've owned and you're enjoying the top-notch picture quality and overall performance. We always strive to deliver the best picture and sound quality with our TVs. The A9J is our best ever OLED TV, powered by the revolutionary Cognitive Processor XR™️ for unparalleled brightness and pure blacks in an immersive Seamless Edge design. Thank you so much for sharing your experience so far with your A90J OLED 4K UHD TV! Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
SONY OLED panels can crack on their own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the XBR-65A9G. Great picture while it lasted. Unfortunately, my $3,200 TV suffered a stress crack while I was watching it. One-minute gorgeous picture and the next vertical white line and the set shuts itself off. Turns out the set had a 1" crack on the top edge. I had a TV repair guy, who has been in the business over 30 years, look at it. He inspected it with lighted magnifying goggles and his diagnose was a defective OLED panel. The set didn't suffer any impact, it just cracked all by itself! Now I have to pay the transfer station to get rid of it. It happened to me and it could happen to you. THE EXTENDED WARRANTEES WON’T COVER THIS TYPE OF DAMAGE EITHER.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
We're sorry to hear about your issue with this TV. The brand-new TV comes with a one-year manufacturer's limited warranty. However, the warranty does not cover the physical damage. Please check this link for more details: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00202081?cpint=spt-tv_triage_00200862_damage
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Yea but not for $4K. But good job making 4K $4K+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money there asking. Does it have a good picture. Yes.. worth $4000 absolutely NOT.. Sony has made empty promises.. Lack of common gaming features with know actually date of implementation 2 HDMI 2.1 Ports that only off 1 benefit an Getting charged a Super Premium for a good picture(witch a TV should already have in the $2K+ range) an a backlit remote. There are Just better Bangs for the Buck out there..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BillH, While we are glad to hear that you are satisfied with the picture quality of the TV, we are sorry to hear that the 65" A90J did not meet all of your expectations when it comes to the gaming features. The XR A90J supports gaming features such as 4k 120hz and ALLM on HDMI 3&4 and VRR will be coming via a future firmware update. We take your feedback as an opportunity to improve our products and services in the future.
Should you need assistance with your 65" A90J, please contact us for help.
You may contact us at socialsupport@am.sony.com using the format below for assistance.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Reliability
Went out after a year of working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I literally have LGs, Samsung, as well as TCL and this Sony is the only one that has just quit working. No lighting and any other physical damage, just will not power on. Stay away. There was a recent update but not sure if that had anything to do with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
We're sorry to hear about your issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. Does the indicator light blink or flash? You can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00153674
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Open box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The open box is not excellent the remote is not the original and there is one leg in really bad condition
I would recommend this to a friendDoes not work with Apple HomeKit or AirPlay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software/firmware in this TV is not ready for shipment. Since I received the TV three days ago, I've been unable to connect to it for Apple device screen sharing or via the Home app. While the iOS device is attempting to add the TV, the HomeKit code on the TV screen changes a couple times, then the Home app returns the error, "Unable to Add Accessory", "The setup code is incorrect." A similar issue occurs then trying to use AirPlay. The issue was escalated to Sony level three support, but their advice of consenting to Sony Smart TV services in the Privacy Policy, restarting the TV, waiting two hours, and trying again did not resolve the issue. That section of the Privacy Policy only mentions DRM and does not give any indication that it's required for Apple services. If consent is a problem, then the TV should display that information instead of trying to initiate a connection. It's clear that Sony's software quality assurance (QA) and testing regime falls far short for a product this expensive. To top it off, level three support refused to set a time to meet with me. As I've got a job, this is untenable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ccons,
We regret to hear that you're having an issue using Apple Homekit and Apple Airplay. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The XR65A90J is compatible with AirPlay 2 and HomeKit. iOS 12.2 or later or macOS 10.14.4 or later is required. To use the Apple TV app, AirPlay, and HomeKit, it's required that you enable the Sony Smart TV services via the BRAVIA Privacy Policy. Please follow the steps below to resolve the issue:
1. On the supplied TV remote, press the HELP button.
2. Go to Status & Diagnostics, and select Privacy settings.
3. On the Privacy Policy screen, read the privacy policy, if you agree, scroll down to the very bottom of the policy, and then agree to a minimum of Sony Smart TV services, or select the Agree to all option if you desire.
4. Wait for at least one hour. After an hour, try using the Apple TV app and/or pair your Apple TV devices to the TV using AirPlay.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay