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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 109 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are impressed with the picture quality, calling it gorgeous. They also appreciate the 3D feature and the price, with one customer mentioning saving $4,600 off the retail price. The brightness and HDR are also praised, with customers saying the HDR is incredible and the brightness is better than OLED's.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-109 of 109 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best of the best.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this since 2016 and this tv has continued to wow me and everyone who sees it. The Dolby Vision update has made things even better. I use Apple 4KTV,High end PC,PS4 Pro,Xbox X,4KUHDBR and have a 9.2 channel Pioneer Elite hooked up to it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Set

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture. Great 4k up scaling. Picture does go blank when hooked up to my PS4PRO from time to time. Absolutely no excuse for this but it's on Sony and the PS4 not the sets fault. Still patiently waiting for an update for this from Sony. And the fact that the PSVR has no HDR pass through is... laughable. Good job on that Sony. The set is outstanding though. Its just being held back by other Sony products!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great PQ overall, but disappointing for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 75Z9D after trying the 940E and having some issues with it. Right after it was installed by GeekSquad, I noticed several vertical stains running across most of the panel. Dirty screen effect is quite common in LCD TVs, but it's usually not noticeable during content. Here, however, the stains were visible anytime there was a light background on screen. I decided to exchange the set and received the replacement yesterday. I ran through some videos that highlighted the issue in the previous set and, sure enough, noticed a fair amount of stains. Even the GeekSquad guy was taken aback. Outside of those test videos, though, I haven't noticed the stains during regular content, so it's not that bad. This new set, however, is slightly warped. The TV has a slight twist to it that ends with the panel being slightly concave rather than flat. Now, overall, the picture quality truly is amazing, which is why I'm giving the set 3 stars. But issues like these are simply unacceptable at this price range. It seems like Sony decided to use mid-tier panels and construction and hope the backlight and processing make up for the flaws. I guess for the most part it works; if seen in a bright room, all of these issues are imperceptible. However, for an almost $10,000 USD price tag, you'd expect top of the line quality control and component. Sadly, that doesn't seem to be the case.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianR, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will pass this to the proper department. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture has been phenomenal. Out of the box and everything looks great. Android smart system to the TV is easy to learn and has been performing without a glitch so far. I am most satisfied with this SONY TV performance so far----

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi klouie, I'm glad to hear that this unit meet your expectations. Thank you for choosing Sony! Dave sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    BEST 4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture I've seen amazing quality worth the price. Easy set up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    P.O.S. 1 month out of warranty... it died!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought several Sony high line tv's from Bestbuy...and was extremely happy with all there products.... then 1 month out of factory warranty complete panel failure.... called Sony... they just blow you off.... then send you to a repair center that is out of business.... call out Bestbuy geek squad.... shown as a bad panel.. Very disappointed!!!! I wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul5862, we're sorry to hear about your experience and please allow us to help you out. Kindly email us at [email protected] regarding this issue. Hope to hear from you. -Mark sony_US

  • Rated 1 out of 5 stars

    BEWARE OF SONY TV'S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this Sony TV for my husband for xmas 2017. we loved it. Sadly, our kids threw a toy and it barely dinged the screen but it was enough to cause a blue screen and there was no more picture. I knew the extended warranty wouldn't cover it but i thought id pay to have the screen replaced. its a new expensive TV we loved so it was worth it. WELL i thought very wrong. BEWARE OF SONY TV'S. They DO NOT make new screens for Sony TV's. What kind of company doesn't produce replacement parts for their products. We will never buy another Sony TV. I am buying my husband another new TV now for xmas again and it will not be a Sony. I will get the remainder of my extended warranty refunded but that's it. So disappointed. I will be buying a Samsung who I have confirmed do have replacement screens for all of their TV's.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Android really?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV would be much better with an iOS style operating system. No support for my iPhone. I want to be able to use this without foreign virus apps like airbuddy. Gave me dog glaucoma. Thanks Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PapaSmurf2point0, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank yo​u. -Vincent sony_US

  • Rated 1 out of 5 stars

    Garbage - Don't Buy Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my LAST Sony purchase. Good initially, but after 2 years and no longer under warranty, vertical lines appeared which means the screen is shot. I paid $3000 for the tv which was originally $5000. The tv is only about 8 months out of warranty, and sony was unwilling to stand behind their product, even such an expensive one. Essentially they said "Be careful throwing it in the trash."

    No, I would not recommend this to a friend
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