Customer Ratings & Reviews
- Model:
- XR83A80L
- SKU:
- 10562607
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Sony tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love Sony products and this tv has the best clarity!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasF,
We're happy to hear you feel that way, thank you for the compliment! We're glad you are enjoying like the clear picture of your new TV. Our A80L has an exceptional OLED picture and rich sound in perfect harmony, powered by the intelligent Cognitive Processor XR. You will experience true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. It also has Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! - Kris
Sony 83” Bravia XR A8OL OLED 4K UHD Smart Google
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I paid for this TV it’s not worth it. Yeah it has an amazing picture .. when it isn’t freezing up. Then there’s this whole process you have to go through to finish watching your movie, show or most important.. the LSU games. I’m very disappointed in Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PamelaG, thank you for taking the time to share your feedback regarding your experience with the XR-83A80L TV. We sincerely apologize for the frustration and inconvenience you have encountered with the freezing issue.
We appreciate your acknowledgment of the amazing picture quality and we want to ensure that you receive the full experience that you expect from us.
To address the issue, we recommend trying the following troubleshooting steps:
-Disconnect the power cord from the wall outlet, leave it unplugged for about two minutes and plug the power cord back in.
-Unplug all external devices (USB drives, HDMI-connected devices, etc.) and then, power on the TV without any external devices. If it works fine, reconnect your devices one at a time to identify which one may be causing the issue.
Additionally, we recommend reaching out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv who can guide you through some additional steps to help resolve this issue.
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exllent ,good service,geek was very good.very please witht
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edhappy, Awesome! We're very pleased to hear that you're satisfied with your purchase and you had an amazing customer service experience. Thanks for choosing Sony! -Sam
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great!! Sound is average Needs speaker system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB, Thank you for the feedback on your experience with your Sony A80L. We're glad to hear that you're satisfied with your purchase. Regarding the sound quality, we understand your concerns and recommend exploring our range of soundbar and home theater systems to enhance your overall viewing experience. Feel free to visit our website at https://electronics.sony.com/ or contact our customer support team at https://us.esupport.sony.com/support/s/service?language=en_US for personalized assistance in choosing the right audio system for your preferences. We value your input and strive to continually improve our products to meet the expectations of our customers. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! -Sam
Big screen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have it on yet but it looks nice atshowroom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerryB, Awesome! Thank you for purchasing the 83" A80L. We can't wait for you to enjoy remarkable contrast and every single detail, even in dazzling light or deep shadow with this pure black OLED TV powered by Cognitive Processor XR. Combine our bright, pure black OLED screen with the powerful intelligence of our Cognitive Processor XR™ and you get pictures closer than ever to real life. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! -Jess
Not worth the huge price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV over a year back and now it started to show vertical lines. Huge price but not worth the price.
No, I would not recommend this to a friendHorrible Company nobody can be reached at the stor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having received it and the delivery and installation has been rescheduled 3 times. This was supposed to happen on September 12 now it is not happening until September 24 inexcusable.
No, I would not recommend this to a friendBlack screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working great until a week after return window. And now I’m getting a black screen. I can hear sound and see the captions. This shouldn’t happen to a tv that costs over $4000
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hopesladybug, we're sorry to hear that you have a picture issue with your new TV. This is not the experience we want you to have. Let's isolate the issue by performing a power reset. Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable), wait two minutes, then plug the power cord back in. You can also follow these links to isolate the issue:
https://www.sony.com/electronics/support/articles/00030375?utm_source
https://www.sony.com/electronics/support/articles/00032635?utm_source
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L
~Earl
Disappointed to say the least!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV on less than five hours when thin white line appears and tv picture goes out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP. We're sorry to hear about the issues you're having with your Sony A80L. We understand how frustrating it can be to have a new product malfunction. Please allow us to help you and turn this into a better experience. Let's try to isolate the issue by following the troubleshooting steps provided on the link below:
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s got a great picture - we can see more detail and colors are vivid, Given the clarity and size of the screen, when watching sports, it’s is almost as good as being there in person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shannon, Thank you for the amazing review! We're delighted to hear that you appreciate the superb detail, vivid colors, clarity, and overall picture quality of your Sony A80L. Thanks for choosing Sony! -Sam
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has the best picture i have ever seen sony is a new brand i stand on
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KirkB! Thank you so much for leaving us such a wonderful review of your new Sony A80L OLED 4K TV. Your satisfaction with the exceptional 4K HDR picture and impressive performance are greatly appreciated, We're also thrilled to learn you feel this is the best TV you've ever owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the A80L. Thank you for offering a fantastic rating on the product! -Jess
Thomas
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Beautiful pictures like theaters. Work really well with Roku devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasH, Amazing! We're thrilled to hear that you like the picture quality and the TV works well with your Roku. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Dead after less then 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased mine December 24th,2022,i tem was delivered December 27th, 2022. Turned on April 8th,2024 and the thing will not boot completely, powers on and immediately turns off. Like powers in a loop or something and this keeps repeating like something is wrong with the control panel. Such a disappointment from sony, will definitely go back to LG as I have gotten more reliability out of LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielE, We're sorry to hear about your experience with the Sony A80L. This is definitely not the news that we would like to hear. It seems there might be a confusion with the model you own. Since the Sony A80L model was only released in July of last year. We kindly ask you to double-check the model of your TV and reach out to our customer support team through this link with the correct information: https://us.esupport.sony.com/support/s/service?language=en_US. Or email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with your Sony TV:
In the meantime, please try to isolate and resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00166315
https://www.sony.com/electronics/support/articles/00153674
We're here to assist you and resolve any issues you may have. Thank you for your understanding.
Sincerely,
Sam