Customer Ratings & Reviews

Hi customer, Thank you for the feedback on your experience with your SARS3S and we regret to hear you're having a low-volume issue with the unit. Depending on the input signal and the sound mode setting, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To ensure optimal surround sound effect, try setting the sound effect that is tailored to sound sources to a different Sound Mode option. You may refer to this link for more information: https://support.am.sony.com/release/Help_5024835112.pdf (see page 72) Should you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi Brian, Thank you for giving the SA-RS3S a perfect rating! Enhance your home theater experience with optional wireless rear speakers for the HT-A7000, HT-A5000, or HT-A3000 Soundbar. Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A7000, HT-A5000, or HT-A3000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thank you for choosing Sony! -Sam

Hello MarcF,
While we are happy that you like our SARS3S, we regret to hear that you had to return them. Please know that we have troubleshooting steps to fix the issues you've mentioned and are available on the Help Guide. It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases.

Regards,
Marco

Hi POOR, thank you for choosing and purchasing our product. We're glad you like the sound quality of the SARS3S. We're sorry to hear that you have an issue connectivity of your SONY unit. If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the rear speakers and the sound bar apart from that device. If there is an obstacle between the sound bar and the rear speakers, move or remove the obstacle. Locate the sound bar and the rear speakers as close as possible.

We would also like to check your file so we can better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:

~Earl

Hi LoisB, Thanks for sharing your 5-star review and amazing experience with your SA-RS3S Sony rear speakers. We hope that the additional speakers enhances your home theater system so that if feels like you are entirely surrounded by incredible, immersive audio. Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A7000, HT-A5000, or HT-A3000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thanks for choosing Sony! -Jess

Hi RichardG, Thank you for purchasing the Sony SA-RS3S including the soundbar and subwoofer. Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A7000 or HT-A5000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thanks for choosing Sony! -Sam

Hi Jimdogg26,

Thank you for the review and we're sorry to hear that. Unfortunately, the Sony SA-RS3S Wireless Rear Speaker is only compatible with HT-A7000/A5000/A3000/S2000 and STR-AN1000.

If you need further assistance, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Thank you for your feedback, Aaaa.

We are sorry to hear you're having trouble pairing your SA-RS3S speakers. We want to help you get your surround sound system up and running as quickly as possible.

Please try pressing the LINK button on the rear of the speakers to initiate a manual connection with your soundbar. If that doesn't resolve the issue, please contact our support specialists here so we can guide you through the process: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Atta,

While we're glad that you like the incredible audio, e are sorry to hear you're having some connection issues with the unit. Your feedback is extremely important to us and is very much appreciated. If no sound is output from the optional rear speakers, move the rear speaker to a location near a compatible model so that the power indicator on the rear speaker lights in green.

Install the speaker system, the optional rear speakers and subwoofer at a distance of 1.5 m (5 ft) or more from a wireless LAN router, etc. The SA-RS3S connects wirelessly to the soundbar speaker or AV receiver via an RF connection. It may be improved by setting [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection].

Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On. Also, you can try to perform a factory reset on the soundbar then connect it to Wi-Fi and do software update on the soundbar to help resolve the issue for optimum performance.

If there is no sound or the sound from the Rear speaker is too low, you may also find this link helpful: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/sa-rs3s/articles/00274538

If there's anything we can do to help or you need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thanks again for purchasing Sony SA-RS3S wireless rear speakers. We appreciate your feedback!

Regards,
Jess

Hi EricF,

Thank you for telling us about your experience with your SA-RS3S Sony rear speakers. We're happy that you appreciate the overall sound quality of these wireless rear speakers. To ensure sound is being output from both the speaker system and the optional rear speakers, press the IMMERSIVE AE to turn on the Immersive Audio Enhancement function, the speaker system upmixes audio signals, and sound is output from all speakers. For this, you may refer to the guidelines below:

• Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc.
• To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A700, HT-A5000, or HT-A3000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thank you for sharing your feedback! -Jess

Hi Littleacgman, Thank you for giving the product a perfect rating! We're really happy that adding these wireless rear speakers along with the subwoofer for the Sony HT-A5000 enhances your overall home theater experience and it feels like you are entirely surrounded by incredible, immersive audio. Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A7000, HT-A5000, or HT-A3000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thank you for choosing Sony! -Jess

Hi Rick, Thank you for the feedback on your experience with your SARS3S. Depending on the input signal and the sound mode setting, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. To ensure optimal surround sound effect, try setting the sound effect that is tailored to sound sources to a different Sound Mode option. You may refer to this link for more information: https://support.am.sony.com/release/Help_5024835112.pdf (see page 72) Should you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hello Pair,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you're experiencing with pairing your SARS3S rear speakers. To help resolve this issue, we highly recommend the following steps:

Power Cycle: Unplug the main soundbar/receiver and the problematic rear speaker from power for about a minute, then plug them back in.

Check for Interference: Move other wireless devices (Wi-Fi routers, other speakers) away from the soundbar and speakers (more than 3 feet apart).

Initiate Manual Pairing: Please follow the manual pairing steps provided here: https://www.sony.com/electronics/support/res/manuals/5011/25ba7aa1f75e8d2cc5defccfee5539b4/50115271M.pdf

We want to get this resolved for you as soon as possible. If the problem continues, please contact our dedicated support team for advanced troubleshooting. You will find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
-Fred

Hi Not2unhyp, Thank you for the 5-star rating! We're very happy to hear you give the SA-RS3S Sony rear speakers a try and it did not let you down. We hope that the additional speakers enhances your home theater system so that if feels like you are entirely surrounded by incredible, immersive audio. Take movies, shows, sports, and music to the next level by adding to your cinematic surround sound atmosphere. These rear speakers automatically connect to your HT-A7000, HT-A5000, or HT-A3000 soundbar right out of the box, bringing crystal-clear, room-filling sound into any home theater environment. Thank you for choosing Sony! -Jess

Hi Mrpolo, We are sorry to hear that the SARS3S produces an underwhelming sound and did not meet your expectations. We'd like to reach out and take this as an opportunity to help and troubleshoot the issue. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Soundbar/Home Theater System paired with the SARS3S:

Regards,
Carl

Hi Unhappy,

Thanks for reaching out to us with your concern. We're sorry to hear about the low volume level issue you're experiencing with your SA-RS3S Wireless Rear Speakers. If no sound or only a very low-level sound is heard from the optional speaker, please follow the troubleshooting steps on the link below to resolve this issue:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429368.html

To ensure sound is being output from both the speaker system and the optional rear speakers, press the IMMERSIVE AE to turn on the Immersive Audio Enhancement function, the speaker system upmixes audio signals, and sound is output from all speakers. For this, you may refer to the guidelines below:

• Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc.
• To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device.

You can also set the speaker distance from your listening position and their output level, etc. to obtain the best possible surround sound.
For more on "Speaker Settings", refer to this link: https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381248.html

If you need further assistance, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Arguille, We're sorry to hear about your speakers. Our support team could have assisted you with your concern. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig