Customer Ratings & Reviews

Hi DK99, Choosing these earbud headphones will definitely be worth it! We are happy to hear your purchase went well and you appreciate the excellent audio quality and overall performance of the unit. Good to know your investment is worth it. Thanks for choosing Sony! -Jess

Hi MajherulI,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WF-C700N headphones. Allow us to help turn this to a better experience.

This In-ear headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull the top of your ear and twist the headset unit to slide the earbud tip deep into your ear canal. This should give you a firmer hold and better noise canceling experience.

For the proper sound quality, noise canceling function, and call sound quality to be effective
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
For reference: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

We value your opinion and taken note of your feedback. Thanks again for purchasing Sony! - Kris

Hi Serg,
Thank you for purchasing our Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones and for sharing your honest review. While we're glad that you like the sound quality, we regret to hear that the boost in the sound is not enough. We heard you and we will take this positively for us to improve our future products. Again, thank you for your purchase and for choosing Sony! - Marco

Hi BrandonJ, Good to know your investment is worth it! We're extremely happy to hear you love how it sounds incredible and the noise canceling feature works great during your workouts in the gym. Your assessment is spot on, your sound, just how you like it. We're also glad to know you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Jess

Hello SandraC,
Thank you for your purchase. We're glad that you like the sound quality and noise canceling capability of your new WFC700N. You may try to change the rubber tip of the buds from the large one to the smallest and make sure that the buds fit snugly into your ear canal so it won't fall off easily. Thank you for choosing Sony! - Marco

Hi Nubs,
Thank you for your time writing this review. While we are glad you like the WF-C700N In-Ear headphones, we're sorry to hear some issues that you are having with the unit. Let's work together and troubleshoot the problem:

You may find this link helpful with information and steps on how to clean the headset:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000784826.html

Please try some solutions below if the headset randomly turns off while in use:
Ensure that the headset battery is charged sufficiently.
Update the software of the headset to the latest version as it includes key features, applications, bug fixes, and feature improvements.
Resetting or Initializing the headset to restore factory settings may fix if the headset is not working properly.
For details: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi James,

You made the right choice with the Sony WF-C700N! We're glad that you like the fit, sound quality, noise canceling function, and battery life of the headphones. The WF-C700N headphones with noise canceling, all-day comfort, and immersive sound quality, allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance, and smart features, these headphones are made for everyday life. With Wind Noise Reduction Structure, the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony!

-Ralph

Hi Beyou, Awesome! Thank you so much for your feedback! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi DougSmith, We're very grateful for this positive feedback! It's amazing to hear your investment is worth it and you are enjoying the superb features and great performance these earbud headphones deliver. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you so much for your purchase! -Jess

Hi MichelM, Awesome! We are glad to hear that you are happy with your new WFC700N! Thank you for choosing Sony! -Carl

Hi Dennise, We're delighted that your new WF-C700N perfectly suits your needs and expectations. It's wonderful to know that you appreciate the exceptional sound quality, and that it performs so well for your business conference calls while you're on the road. Thanks for choosing Sony! -Jess

Hi XBOX, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl

Hi Creepy, we're glad you like our product! Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! ~Earl

Hi KubilayB, You definitely made the right choice with these earbud headphones. We're truly delighted to hear our WF-C700N matches your needs and expectations. Glad to learn it works perfectly with your BRAVIA TV. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi HannahK, Thank you for the awesome review! We're very pleased to hear you like the incredible noise cancellation, reliable Bluetooth connection, ease of use, and excellent battery life of your Sony WF-C700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi Jayan,

Awesome! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi FranciscoA,

Thank you for the purchase! We're happy to hear that you like the price point and quality of the headphones. Thank you for choosing Sony!

-David

Hi RichardD,
That's fantastic! It's great to hear your enjoyable listening experience with the amazing sound quality, noise cancellation, and sound modes of your WFC700N In-ear headphones. Your satisfaction with our product means the world to us. Thanks for choosing Sony! - Kris

Hi ChristopherN,

It's fantastic to hear that you love the exceptional audio and overall performance of your Sony WF-C700N and that it is helping you stay fit in the gym. It's unfortunate to learn about what happened with your unit. For this model, please note that the earbuds and charging case are not available individually. You may access the following link for more information:

https://www.sony.com/electronics/support/articles/00189241

If you need further assistance, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Sandman24, Awesome gift! We are so glad to hear that you are enjoying your new WFC700N! Thank you for choosing Sony! -Carl