Customer Ratings & Reviews

Hi StevenM,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving your new WFC710N earbuds! We're glad you were able to find the perfect pair in the color you wanted and that they sound wonderful. Thanks so much for the recommendation!

Best regards,
-Fred

Hi Nolan,

Thanks for that great 5-star review! We're so glad you're happy with the noise canceling of your WF-C710N earbuds. The Active Noise Canceling technology is designed to help you tune out distractions and focus on your music. We also appreciate your feedback on the bass; you might be able to find the perfect sound for your taste by using the equalizer in the Sony Sound Connect app to customize the sound profile.

Thanks for choosing Sony, and have a great day!
DiegoV

Hi KaturaN,

Thanks for sharing your review of the WF-C700N Truly Wireless Noise-Cancelling Headphones! We're so glad to hear you're enjoying the headphones and find them easy to connect to all your Bluetooth devices—that seamless integration is a key goal for us! It's wonderful that you highly recommend them.

We also appreciate your honest note on the physical fit. Comfort is critical, and we know that not all sizes work perfectly for every user. Remember that the WF-C700N comes with a variety of earbud tip sizes. Taking the time to test each one often helps secure the best fit for comfort and optimal noise cancellation!

Thanks again for the great feedback and for choosing Sony!

Sincerely, Jenn.

Hi Taylor!
Thanks for sharing your feedback on the WF-C710N earbuds. It's great to hear you're enjoying the clear audio and nice bass, and that you find the Active Noise Cancelling effective for the price point.

Regarding the case feel, we appreciate you bringing this to our attention. We work hard to balance quality components with a competitive price, and we'll certainly take your feedback on the physical design into consideration for future models.

For the battery drain issue, that's definitely not the experience we want you to have. Sometimes, if the earbuds aren't seated just right or if there's a small bit of debris in the case, they might not fully disconnect, causing them to draw power even when not in use.

If the issue persists, please feel free to contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!
Warm regards,
Estefany

Hi HectorUno,

We're glad to hear that you find the WF-C710N earbuds to be a good value for the price. We take all customer comments seriously as they help us understand how we can improve our products.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Disappointed,

Thank you for the review. We appreciate the comments as feedback is great for us to keep improving and delivering excellence with our products. Regarding to your concerns, the device will notify you when the battery is running low by an audible alert, but you can always check the battery status through the Sony Sound Connect app. Also, to find ways to interact with your buds, we will be adding a link to the touch sensor functions so you can get familiar with it: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827238.html. We hope you can get to enjoy the amazing Sound quality and the great Noise cancelling the headphones will deliver!

Thanks for choosing Sony products. Have a great day!
DiegoV

Hello GeorgeC,

Glad to hear you're loving your Sony headphones! We're committed to delivering great sound for the cost, and it's fantastic that you're experiencing that. We also pour a lot into our Sony | Sound Connect app to give you incredible control and customization, so we're thrilled you find it so valuable. Thanks for the positive feedback!

Thanks for choosing Sony, have a fantastic day!
DiegoV

Thank you for your review, RolandoC!

We're so pleased to hear that your WF-C710N earbuds are working great for you and that you are enjoying the good music quality.

It's also wonderful to know that you're experiencing strong and reliable connections with both your TV and phone. We focus on stable Bluetooth performance, so your feedback is appreciated!

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello BrianG, thanks for your review of the WF-C710N headphones!

We can't be happier to hear the headphones are delivering excellent sound quality for a great value! Your feedback on the 4/5 value rating versus a 3.5 overall sound rating for any headphones is really insightful. We designed the WF-C710N to hit a sweet spot, providing effective noise canceling and enjoyable sound quality at a very accessible price point, making them an excellent choice for everyday listening and on-the-go use.

We truly appreciate you sharing your perspective—and for choosing Sony!

Sincerely,
Jenn.

Hi AlexandraB,

Thank you for sharing your feedback with us. We're glad to hear you enjoyed the sound quality and call performance, but we understand how frustrating it can be when the earbuds don't feel secure or the controls aren't as intuitive as expected.

For the fit, we recommend trying out the different ear tip sizes included with your WFC710N and gently rotating the earbuds to find the most comfortable and secure position for your ears. This often helps achieve a better seal and prevents them from slipping out during movement.

We'll also make sure your comments about the touch controls are passed along to our product team, as we're always looking for ways to improve.

Thank you for considering Sony products!

Regards,
Dominick

Hi Storage, thanks for your feedback. We're glad to hear that you're enjoying the noise cancellation and music quality on your WF-C710N earbuds. However, we sincerely apologize for the difficulty you've encountered with receiving calls trough them.

To assist you with the calls, we recommend checking out this helpful guide: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827927.html
It provide you with the necessary steps to resolve the issue.

Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany

Hi Sboy,

We're ecstatic to learn that you’re loving the amazing sound quality and noise cancelling on your Sony earbuds! Thank you so much for your fantastic 5-star rating—it’s always rewarding to hear when your Sony WF-C710N earbuds truly stand out as the best you’ve ever purchased.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hello RaymondR,

Thanks for your fantastic review! We're thrilled to hear that the noise canceling and sound quality of the WF-C710N earbuds are working so well for you.

We appreciate your recommendation on the warranty, as it speaks to how essential these headphones can become for daily use.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for your review, user323699!

We're delighted to hear that you find the WF-C710N to be an awesome product! It's especially rewarding to know that the microphone's sound quality meets your expectations, as our development team works hard to deliver a great experience for phone calls.

We also truly appreciate you giving a shout-out to the customer service and the cashier. It's wonderful to hear that they helped make your purchase a smooth and enjoyable one.

Thank you for choosing Sony!

Best regards,
Gus, Sony North America Customer Support

Hi JamesG

We appreciate you sharing your feedback about the WF-C710N earbuds. We are sorry to hear that the Noise Canceling feature is cutting in and out while you work around loud equipment. This behavior isn't typical, as the noise canceling should remain stable once activated. We recommend checking two things: first, ensure you are using the correct size earbud tips for a tight seal, as a poor seal significantly impacts ANC performance; second, confirm that the Adaptive Sound Control feature is turned off in the Sony Headphones Connect app, as this feature automatically switches ANC modes based on your movement or environment.

Thanks for choosing Sony.

Best regards,
Eliab