Customer Ratings & Reviews
- Model:
- SWIFI-SE2KICPK2-US
- SKU:
- 6593034
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the EVO 2K HD Indoor Wi-Fi Security Camera's excellent picture quality, both day and night. They also appreciate the camera's easy setup and the convenient two-way talk feature, which allows for convenient communication with family members. The straightforward setup process is highlighted as a significant advantage.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these cameras on 1/27/25 and I already want a refund. The reviews had me thinking I made a great purchase, I was highly disappointed. The quality was just okay, the cord is super short so I couldn’t even put it where I wanted. It took the camera 20 mins to come on after I plugged it in. I thought it was defective. The subscription is $10 monthly. It’s a no for me. Not worth $80!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Dajavu,
We’re sorry to hear that your experience with our cameras didn’t meet your expectations. The setup time can vary, but it shouldn’t take 20 minutes for the camera to power on. If you’re experiencing any issues, our team would be happy to assist with troubleshooting. Regarding the subscription, our products can be used right out of the box without a monthly fee, and most of our cameras also function as a local system. If you’d like to discuss your concerns or explore a return, please email us at [email protected]. Your feedback is important to us. LV - Swann Team.
Not to good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it, but i having problem with the signal
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JonathanF,
Hi there, we’re really glad to hear you’re enjoying the product! 😊 Sorry to hear you’re having some issues with the signal. That can happen due to distance, interference from walls, or other electronics nearby. Try moving the device closer to your router or recorder if possible, and feel free to reach out to our support team for more personalized help.
If you ever need assistance, feel free to contact us at [email protected].
We’re here to help!
LV - Swann Team
No monthly subscription needed. Plug play.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. The app pretty well made too. You need to get a seperate SD card tho.
I would recommend this to a friendBrand response from Swann
Posted .Hi Vhioness,
Thank you for your feedback. We're glad to hear you found the system easy to use and that you're happy with the app experience. We appreciate you pointing out the need for a separate SD card, that’s helpful information for others considering the product.
If you ever have any questions or need support, feel free to reach out to us at [email protected]. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Very satisfied !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and the quality is perfect for me!
I would recommend this to a friendBrand response from Swann
Posted .Hello Niya,
Thank you for your feedback. We’re delighted to hear that you found the setup process easy and that the quality meets your expectations perfectly. It’s great to know the system is working well for you.
If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We're here to help. Your feedback is truly appreciated.
Mary – Swann Team
Swan cam.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camara is not bad haven't had any issues but speaker is horrible cant understand anything
I would recommend this to a friendBrand response from Swann
Posted .Hello RaulA,
Hi there, thank you for your honest feedback! We’re glad to hear the camera itself has been working well for you. 😊 We're sorry to hear about the trouble with the speaker, that’s definitely not the experience we want for our users. We’d love to help troubleshoot or look into a replacement option if needed. Please don’t hesitate to reach out to us at [email protected] so we can assist you directly.
We're here to help!
LV - Swann Team
Bad item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow no clear and when I open it take long time
No, I would not recommend this to a friendBrand response from Swann
Posted .Thank you for your feedback. We’re sorry to hear about the issues you’re experiencing with the system. Slow performance and clarity can often be improved by ensuring a strong Wi-Fi connection and updating the app to the latest version.
If the problem persists, please email us with your internet upload and download speeds at [email protected] so our team can resolve this.
Your feedback is important to us.
LV - Swann Team
Slow and laggy. Often fails to load views
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are very slow and laggy. The often fail to show view despites being connected to a high speed internet.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi Eniola,
Thank you for your feedback. We’re sorry to hear that you're experiencing lag and slow performance with your cameras, even while connected to high-speed internet. That’s not the level of performance we aim to deliver, and we understand how frustrating this can be.
There may be a few factors affecting the live view, such as network settings or signal strength between the cameras and your router.
Our support team would be happy to help troubleshoot and get things running smoothly for you. Please don’t hesitate to reach out to us at [email protected] with your set up details. We're here to help and appreciate you bringing this to our attention.
Your feedback is truly appreciated.
Mary – Swann Team.
Pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good cameras, especially at the price. I initially had some issues with them losing connection, but they’ve since been great.
I would recommend this to a friendBrand response from Swann
Posted .Hi Vincent,
Thank you for sharing your experience with us. We’re glad to hear you’re finding the cameras to be good value and that the connection issues you initially experienced have been resolved. It’s great to know they’re now working well for you.
Your feedback is truly appreciated.
Mary – Swann Team
- Pros mentioned:Camera quality
Precise location required by Swann Security app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the video of these cameras is not the reason for the 1 star rating - that is really good for the price. I am giving 1 star because the Swann app that you have to download/install to set these cameras up requires your precise location. Not just general location - it won't let you add a camera if you don't allow the app precise location. There is no legitimate reason for this requirement. Because of this, I recommend you buy a different brand altogether.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi David. Our app asks for Location Permission so that it can help find your Wi-Fi network during the pairing process. It helps the app populate a list of local network names to choose from rather than asking you to type it in manually, which may lead to typos that would cause the pairing to fail. If you are concerned about your privacy, you could just enable Location settings whilst you pair the camera, and then immediately afterwards you could disable it again and you will be able to use the camera normally from that point on. Hope that helps. -SD, Swann Team.
