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Customer reviews

Rating 4.7 out of 5 stars with 5517 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,517 reviews
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Pinnacle of Current Generation Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Played on PS4pro @4k Graphics 10/10 - Visuals are mind-blowing, lighting is realistic and superb. Character models are hyper realistic skin has pores and hands have ridges. Character animation is Next generation worthy, The environment Reacts to you as you move through it. Cover mechanics are great, weapons mechanics are also fantastic. Facial animations are on the border of the uncanny Valley, you can feel the emotion on the characters faces. One of the best looking games I've played compared to a 2080ti on PC. Warning- the game is very very graphic. Edged and blunt weapons can dismember, leave openings to help air out innards. Sound- Voice overs are truly incredible, the vocals reflect the areas they are in, with appropriate echos, reverb and reflectivity and are completely accurate to the environment your in during gameplay. Weapon sounds are amazing, the Sounds pack big punch, weapon fire has the right amount oumph behind it and are extremely satisfying to fire. Every sound in the game reacts appropriately to the environment your in. Ai- The AI of the enemies differs depending on the type your encountering from Human NPCs to Infected, all act and react differently. On the harder difficulties the human AI seems to execute group maneuvers to flush you out and feels very realistic Game play - The game play is Super Solid and a masterpiece, extremely polished. Controls are tight. Handling weapons is appropriate to the weapon being welding, Especially hand to hand combat. Reminds me of a more realistic God of War style. I actually went out of my way to go Hand to hand during the game. Running, jumping, platforming are all here and extremely well executed. Traversing The game world, figuring minor puzzle mechanics to get to other areas or find hidden secrets and stashes of gear. You can crack every safe in the game with your ear in Lou of finding the combination. Now..the center of debate and arguing The Story- The way story is perceived is dependent on the individual playing it. The story isn't for everyone and it is definitely causing debates and arguments.. Its been very controversial. I perosnaly enjoyed the story. Not everyone will. Play the game for what it is... A continuation that the developer wanted. Just because a story doesn't end the way you want it doesn't make it bad. Thier are definitely progressive ideals and LGBT themes but they aren't forced and fit in the story so perfectly that it just keeps it normal like its no big deal which it isnt. People are threatening the voice actors because the story didn't play out the way they wanted. Ive been gaming for almost 4 decades. And this story definitely hit me harder then i expected because of how realistic the emotions are displayed on the characters.,The voice overs and interaction. When i was done i needed a few days off from gaming before i picked up the controller for Round 2. If you open your mind and allow yourself to appreciate what the game has to offer you will definitely get your money's worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing story that keeps you wanting to play more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very late to the Last of Us games and just finished the first game and picked this up on sale for $20. I’ve played over 12hr and still not even halfway through the story. Well worth the money in my opinion. Plus you can use the disc to upgrade to the PS5 version for only $10 rather than pay the full $50 price. Only complaint is the shipping is very poor and the case arrived damaged. I had to go to a store and customer service replaced it for free.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Great Game. It’s depth is unparalleled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I know the game is getting A LOT of hate. But you HAVE to ply the game through and understand the decisions characters make in the game. This isn’t a cut and dry game. There’s so many layers. Is the game perfect? No. But it’s an absolute rollercoaster of a ride that no storied game has. The graphics are top notch. Absolutely beautiful game. The encounters are similar to the original but a few more monsters are added. New weapons and abilities etc. It’s a complex story and I hope you enjoy it. I know I did.

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 4 out of 5 stars

    Graphics look great on a PS5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this game because I am a big fan of the show. With the writers strike that was looming, I wasn't sure when season 2 would arrive. This game is incredibly long and the storyline is fascinating, shocking, and disturbing. The narrative is a bit jarring, but if you're willing to look past that, you're in for a good time.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Phenomenal game, no to BB pre-order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game is phenomenal! I won't offer spoilers, but the game is awesome naughty dog has surely taken the gameplay, graphics, storyline to an entire new level. I believe its an injustice to call these games because I'd actually be ok living vicariously through watching the storylines unfold while someone else plays (But obviously playing yourself makes you feel even more part of the story). Aside from the game itself. My only qualm is I wouldn't recommend pre-order delivery from Best Buy. I've waited years for this game and I'm not one who typically buys brand new games upon release (I'm a Black Friday- pre-owned after a couple of months- kind of game purchasing guy; #FinancialResponsibility), but for this game I made an exception. I had decided to treat myself to a Juneteenth weekend home of all day and night gameplay but also protect myself due to us being in a pandemic so I decided to order the game because the website claimed that I would receive the game exactly on the release date. Long story short, I didn't receive the game until a week later and it arrived damaged. So I enjoy my experiences with Best Buy, I just wouldn't recommend as a gamer to pre-order from Best Buy anticipating to receive the game on the date the game is released; go ahead and curb-side pick up. Hope that helps

    I would recommend this to a friend
  • Cons mentioned:
    Length

    Rated 3 out of 5 stars

    Not as bad as they say

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll keep it short. First of, I think it's important to play the game all the way through before posting any kind of review. I just finished it last night, and here is my honest opinion: The game is not nearly as bad as many people claim it to be. There are some very thrilling sequences, and I enjoyed the exploration and combat. The story is fine IMO, but not great. Yes, there are many ways it could be better, but this is what we got, and for what it is, I think it works. However, there was no emotional pay off for me at the end. That, paired with how long the game is, is the reason I just don't see myself wanting to play it again any time soon, so I went ahead and sold the disk. (there are two discs by the way, I haven't seen that in a while) The game is not terrible by any means, I can tell Naughty Dog really tried to make a good game here. It is also not a "masterpiece", and the best score I can give it is just... Average. I don't regret playing it, but it also has no place in my game collection at this time. I might pick it up again in few years when it's like $10, just to keep on the shelf. That's it. Wait for a sale.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    It deserve every cent i expend . . .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No, this is not the best shooting game. No, is not the best fight game. Is not open world, not the best action, not bla, bla, bla, bla. The strognest point of this game is the history, and to get inside the game and understand the history and feel it, you need to understand and love the characters first. I will say this game is much more enjoyable if you play the first one before. To feel what the creators of the game want you to feel. and trust me, you will have your feelings tested here like no other game i played before. Is a very long game (take me 40 hrs to finish it the first time), lot of different escenarios, sickness passion for the details, the sound efects . . . please play it with headphones: AMAZING. the sound track is precise and smooth, you almost didn't feel the changes. This game is DEFINITELY not for everyone, but is also definitely a MASTER PIECE. My humble point of view . . . .

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great game if you’re used to story based gaming and if you have also played the first one. It has great graphics and great story and for sure you’ll be scared on some points of the game lol Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    Amazing Game!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Naughty dog has impress us again. Part1 was by far the best but this part its still good. You really have to understand the whole story to really understand what going on on part 2. Overall I love this game!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Beautiful storyline

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game..graphics are amazing, storyline is beautiful..overall 5 start

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    No complaints here

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this game. The story is a little depressing. It’s not going to win any awards for the feel good game of the year but it is definitely worth playing. At least IMHO

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Want to play campaign over and over

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confused and dumbfounded of the hatred for this game by many and not sure what some want in a game? TLOU II was simply amazing from start to finish. Few twists in the game like Joel getting killed and Ellie not finishing off Abby was a total shock. Graphics and sound were just at it's best in a video game. Gun battles and fight scenes were nothing but awesome and very intense. I just finished the game and going to play it all over again to see what I missed

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    Cool!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great story, as expected. Good for a beginner's game

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    The best game

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best game ever seen. history, dynamics, video quality and definition.

    I would recommend this to a friend
  • Pros mentioned:
    Great game

    Rated 5 out of 5 stars

    Masterpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is AAA quality at the highest level. An extraordinary mix of 3rd person horror action stealth gameplay with a narrative on par and occasionally surpassing it's predecessor. Even during my second playthrough I came to the conclusion that in time this will rightfully be considered a classic follow up to a beloved game. You just don't get games this good and polished very often.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 4 out of 5 stars

    Very food story line and game play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good graphics and game play. Story is pretty good with solid plot. Many different ways of achieving your goal in the game.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very good games

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good game, it’s pretty long though, which is an A+ Graphics are top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Emotional

    Rated 5 out of 5 stars

    SO good if you’re a fan of the first one!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is made beautifully. The controls are smooth and every detail put into this game is absolutely incredible! I’ve never played a game this good. Very fun to play, story is captivating, and there are twists and turns at every corner! Prepare to go on an emotional rollercoaster.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Story

    Rated 5 out of 5 stars

    The Last of us Part 2! Worth buying and great game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for anyone who played the original last of us. the games seamlessly transition into the 2nd part. Graphics on the PS5 Rock! Definitely worth playing on a 4K set up! The story ramps up and is takes some serious turns. Go ahead and pick up this game at Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    Best game ever screw the haters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this game it is exactly what it is I don’t care what the haters say the actors Ashley Johnson and Troy Baker and the Rest of the Actor’s did a phenomenal Job And I would like to Mr. Neil DruckMann you hit this one way out of the Park A Grand Sailami #NaughtyDogRocks

    I would recommend this to a friend