Customer Ratings & Reviews

Love that I they last very long and I don't have to charge them

NICE JOB MAKING A NON APPLE PRODUCT THIS HELPS ME TRACK MY LIFE IN IT

Works like its supposed to, the range is a little shorter than i would like.

Its ok. The interface is not that user friendly. The app seems too intrusive like an your car insurance following you around. And the tracking is not real time.

Just traveled abroad. This tile helped me keep track of my luggage.

Not a good deal. I just opened up my four pack. The batteries of Tile Mates are welded in. Two Mates are seemingly dead and I cannot replace the batteries because they are welded. I should have gotten a Pro.

Works as advertised. At a good price. Would buy again

It was easy to set up and add to my existing life 360 account.

Nice and links to 360 life App. Will buy more for other family members.

I like it because it’s attached to my insulin pump, and if that disconnects from me, I know where to find it

Has already been helpful a handful of times so good buy for the price.

great for everything that's important to you and all

works as it is supposed to so farperfect for a teenager that already lost 1 key

It doesn't update in real time and sometimes being near it it still doesn't update

This is my second Tile product, as I purchased one from BestBuy ten years ago. This specific tile is called Tile Mate, and it’s different from the original. It is slightly thicker, sturdier, and has additional tracking features, such as an “SOS” alert you can discreetly send to your emergency contacts. Having said that, this item is still just as easy as the original Tile to setup. Simply download the Tile App to your phone, create an account using your email of choice, and follow the app’s prompts to complete the process. Press the button once on the Tile Mate to allow your phone’s Bluetooth to find it and to test the sound notification feature on the Tile; it will play a cute melody until you hit “done” on the app. Setup takes less than 5 minutes to do. NOTE: According to the Tile app, it needs the Location permission to be set to “ALWAYS” instead of only using your phone’s location “while the app is in use.” I don’t remember that being a necessity the first time around, and for some reason, it annoys me that I need to have my Location settings set to “ALWAYS” in order for the Tile to work. DESIGN: The Tile Mate is water resistant, which is convenient if attached to a purse, suitcase, car keys, or something exposed to rain, snow or just water in general. The battery on the Tile Mate is estimated to last about three years. The maximum Bluetooth range for tracking your devices with this product is around 250 feet. The Tile Mate is quite small and flat, making it great for a wallet or small pocket of a purse. It also is designed to easily slide onto a key ring. PROS: A major pro with Tile Mate is that, if using to locate your phone, it will allow you to find your phone even if you keep it silenced (as I regularly do). The Tile Mate will still prompt a loud (but pleasant) sound to occur. All you have to do is double tap a button on the Tile itself. As long as it’s within Bluetooth range, Tile Mate will find your device quickly. The song it plays to help you locate your lost item is very loud, which is helpful. Another pro is that the Tile Mate tracks your items quickly. I tested the Tile by using it to find my phone in the house, as I’m good for putting the phone down somewhere and forgetting where I left it. The Tile assisted me in locating the device without incident. I also like how the app keeps track and timestamps the last known location of your lost items. CONS: A big con of the Tile Mate is that once the battery dies, it cannot replaced. This product was not designed to have a reusable or replaceable battery. It’s not a device where you can recharge the battery or swap it out. You will have to discard the Tile, which is a real shame. Another con is that in order to use the Tile Mate’s SOS function, you have to download a separate app. Additionally, you’ll have to send out “invite codes” to the people you want to receive you SOS notifications in order to make your contact “group” on the app, which is ridiculous. Not only should all of this be done within the same app as opposed to two separate apps, I also should be able to manually add the contacts of my choosing without having to send invitations in order to get their permission to be on my SOS list. It doesn’t make sense to me that they want you to notify your contacts before you can add them, and I’m not sure if Tile requires them to download the app too in order for them to receive the SOS notification. I ultimately deleted the SOS app from my phone because it seemed more trouble than it was worth. CONCLUSION: The Tile Mate isn’t perfect and should be improved. It has its limitations, especially when it comes to the SOS feature and lack of replaceable battery; however, this device is still an effective way to find your lost property. It is a competitive price point, it is a reliable product, and it’s simple to setup and pair with your phone. I do recommend the Tile Mate to people like me that are forgetful or careless when it comes to their belongings. What is most important is that the tracker works, especially when the time comes to use it. I do not think you’ll be disappointed with the Tile Mate’s performance.

Good to have in your car and it works with life 369

The initial setup process was unfortunately interrupted, which has completely blocked the Tile from connecting to my phone. Despite contacting customer support, they have stated that the device cannot be reset to factory settings. They claim the only solution is to access the app to transfer ownership. However, the Tile does not even show up within the app, and, frankly, the customer support experience has been extremely unhelpful and frustrating. Based on my experience, I would strongly advise caution when considering purchasing this product.

Can't seem to get it to work as we thought it would.

Purchased the Tile Mate 2024 because included is the Standard 24 hour location history. However, the Tile app only shows the most recent location of the device. I chatted Tile support and they confirmed it stating that if I want the 24 hour location history I would have to purchase the Premium plan. Deceptive marketing. I'll be returning this.

The concept is great, but the app is not very user friendly. Unfortunately, we returned these and will look for something similar that offers a better app.