Customer Ratings & Reviews
- Model:
- P55W-C5204
- SKU:
- 4203302
to a friend
Customers are saying
Customers find value in the Satellite Radius 2-in-1 laptop's touch screen, speed, Windows 10 operating system, and affordable price. They appreciate the laptop's memory and storage capacity, as well as its lightweight design and Toshiba's reputation for reliability. However, some customers have experienced issues with reliability, Wi-Fi connectivity, battery life, and defective units.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service, Reliability
A Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Either we were unlucky to find the only 2 lemons out there, or Toshiba makes a very bad product. We purchased this computer, it crashed during the set up process. The Geek Squad would not fix it, just wanted us to return it. So we returned it, and the second computer did the set up fine, but the next time we turned it on, it would not work. 2 lemons. Needless to say, we returned the second computer and purchased a different computer from a different company. This was the computer that the floor staff recommended to us. I can't imagine how horrible the rest of the computers are!
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Rosana, and sorry to hear about the trouble with your Satellite P55Ws.
I wonder if you can provide any more detail about the symptoms you experienced. Unfortunately terms like "crashed" and "would not work" don't give us a very good idea of exactly what was happening. I understand that you already returned the product but for the benefit of other Satellite P55W users reading this review who may need help with their unit, I just want to point out that Toshiba support at 800-457-7777 can assist with troubleshooting and diagnosis, and support agents there resolve the issues for most calls over the phone.
Thanks again for the feedback and sorry for the trouble.
- Pros mentioned:Price
Great except the Intel AC Wireless card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and recommended a total of 3 of these for family members over the Holidays. After sinking more than 36 hours of troubleshooting and setting up these, I kept getting complaints of sluggish performance from the family. I finally came across quite a few forums discussing the issues related to the Intel Wireless card performing well close to a hotspot and then degrading in performance as you left the vicinity of the wireless router, unless it was a specific group of AC wireless routers. Since the family had whatever Comcast decided to give them, getting a new one was not a cost effective option. I verified this over and over again in different houses compared to both phones and other laptops. Since Windows 10 connects to the internet for everything, this resulted in sluggish performance despite the specs. Too bad because everything else about this Laptop is top notch for the price. Recently they released another driver for the Wireless card but I no longer have the laptops to test. Hope this helps, also, this card is used in other laptops by other manufacturers, it is an Intel AC 7260 series. When shopping you can go to the Control Panel in Windows 10 and then click on the Blue hyperlink to take you to the Device Manager. There you can click on the Network Adapter and see if this is listed. Again, they did release an updated driver that I cannot confirm if it did fix the issue.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, ooflakie and sorry to hear about the Wi-Fi problem on your Satellite P55W-C5204.
If Windows is displaying a "limited" or "no connectivity" message or indicating "no Internet access" even though you know that your Wi-Fi router is connected to the Internet, there's a fix for which is normally installed automatically by Windows Update. This may be the wireless driver to which you were referring.
Microsoft's support article at support.microsoft.com/en-us/kb/3114149 explains details about the symptom, cause, and how to implement the solution. Toshiba also has a Support Bulletin at www.support.toshiba.com/sscontent?contentId=4008443 with detailed instructions on how to manually implement the solution.
Thanks for the feedback and sorry for the trouble.
- Cons mentioned:Defective
A big ol' lemon!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was buying a computer for my nephew and the salesman recommended the Toshiba. Having never owned this brand before, we ended up buying it. My nephew got it home and it worked for an hour or so and then quit working. He ended up taking it back today and the Geek Squad looked at it and found out it was defective (a lemon in other words). I was not impressed with the Toshiba brand name, but I was extremely impressed with how The Geek Squad worked with my sister and my nephew in replacing it with another new computer. Let's hope the HP they got in its place works better.
No, I would not recommend this to a friend Not able to connect to the Internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this laptop has the potential to be a great computer but there seem to be some bugs related to Windows 10 at this point. I purchased this laptop and could only get limited Internet service. The techs checked the computer and recommended that I exchange for another one. I exchanged for the exact type of computer and the same thing happened again. I guess it might be better to wait until the bugs are worked out with Windows 10.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Logan and sorry to hear about the connectivity problem on your Satellite P55W-C5204.
This model, like all of those that we ship with Windows 10, is known to work fine with Wi-Fi so I'm at a loss to understand how you got two different units with this problem. (I just happen to be using the same exact model and configuration right now.)
I wonder if you've tried resetting your Wi-Fi router or connecting to a public Wi-Fi hotspot, or used any other Windows 10 PC at the location where you were having trouble with this unit.
Please also take a look at the Toshiba Forums community knowledge base article at http://forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for Windows 10 Wi-Fi usage and troubleshooting tips.
Toshiba support is available at 800-457-7777 for additional troubleshooting help, if needed.
Thanks again for the feedback and sorry for the trouble.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the laptop when the salesperson told me that it was a great laptop, I loved the computer but the downfall is whenever it went to sleep, it would reboot over and over. I even restored the computer but it did it again. I thought it was good but that bad experience. I went to get the same computer but they have rn out so I bought a different one.
No, I would not recommend this to a friendBad WiFi scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a laptop for work. Best Buy associate spoke highly of Toshiba. Purchased it. Set up easy and fast. The next day the wifi scanner would not pick up any wifi connections. Brought back, Geek Squad said this is common with Toshiba.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Tom, and sorry to hear that you had Wi-Fi connectivity trouble with your Satellite P55W-C5204.
If Windows was displaying a "limited" or "no connectivity" message or indicating "no Internet access" even though you know that your Wi-Fi router is connected to the Internet, there's a fix for that which is normally installed automatically by Windows Update.
Microsoft's support article at support.microsoft.com/en-us/kb/3114149 explains details about the symptom, cause, and how to implement the solution. Toshiba also has a Support Bulletin at www.support.toshiba.com/sscontent?contentId=4008443 with detailed instructions on how to manually implement the solution.
Thanks for the feedback and sorry for the trouble.
Piece of junk, terrible support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop for 2 months and it crashes. Apparently this isn't covered under the warranty. Best Buy offered to repair it for a price. I don't know if it's Toshiba or Microsoft that's the real problem but I really don't care. Really disappointed in Best Buy's lack of customer support. Can't believe i wasted $900 on this. Next time I'll bite the bullet and spend extra for a Mac
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Disgusted, and sorry to hear that you encountered some sort of issue with your Satellite P55W-C5204.
The warranty covers any defect in parts and workmanship but without more details about the nature of the "crashes" it's not clear whether or not you're experiencing a hardware problem. The best way to determine if a problem you're experiencing is caused by a hardware failure or a software installation or configuration change is to perform a Windows Reset, returning the product to factory condition.
See the Toshiba Forums community knowledge base article and its embedded video at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-do-I-reset-my-Windows-10-computer-to-factory-defaults/ta-p/657990 for detailed instructions on how to perform a Windows Reset.
Thanks again for the feedback and sorry for the trouble.
Very dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home went thru registration process and had problems right away. Screen went blank so i had to reset it and start over. It seemed to be o.k. and so i shut it down and booted back up and it was stuck in the dreaded preparing to repair mode. Took it to best buy and they had it 3 days before diagnosing it with a bad operating system. Thank god i purchased the protection plan they swapped it out no questions asked.
No, I would not recommend this to a friendStopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my son for college. It stopped working the first week of classes! Very inconvenient. We are taking it back tomorrow to see if the problem can be resolved by an IT person, or exchange it for a new one if not.
No, I would not recommend this to a friendHad the laptop for less than 30 days wouldn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had laptop for less than 30 days. Kept coming up command not recognized. Tried rebooting, ctrl alt del, cutting off and let it set for hours. Wouldn't work
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, chill, and sorry to hear about the "command not recognized" message you encountered while using your Satellite P55W-C5204.
I wonder if you can share more details about the circumstances under which you experienced that error message. Were you at a command prompt at the time, or were you trying to execute an app by clicking its icon? If the latter, which app(s) and have you uninstalled any software since initially setting up the system?
If the problem persists, I recommend performing a Windows Reset, putting the software back to factory condition to clarify whether or not the problem you are experiencing was introduced by software installation or a configuration change. See the Toshiba Forums community knowledge base article and its embedded video at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 for detailed instructions on how to perform a Windows Reset.
If you prefer, and if a Windows Reset doesn't resolve the problem, please call Toshiba support at 800-457-7777 for further troubleshooting.
Thanks again for the feedback and sorry for the trouble.
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because always would go back and reboot. Could not get anything to work. I know it was a lemon.
No, I would not recommend this to a friendWindows 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item very quickly as the software windows 10 is not compatible with many current software's already in use. The hardware of the computer may have been Perfect but unfortunately windows 10 is not
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Mmaa, and sorry that some of your software are not compatible with Windows 10.
I hope you'll consider updating the star rating of your review or, perhaps, deleting it since there's no info here about the performance, features, or quality of the laptop itself. Presumably all shoppers will recognize that it comes bundled with Windows 10, as do virtually all Windows PCs in the consumer retail market today.
Very dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless didn't work at all. Touchscreen worked when it wanted to and wouldn't boot properly. Looks great, doesn't work.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Dougthepug, and sorry to hear about the issues with your Satellite P55W.
Since you listed three different and apparently unrelated symptoms, I recommend doing a Windows Reset to restore the laptop to its factory settings. That will eliminate any symptom caused by software installations or updates. The Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 has more details and step-by-step instructions for that process.
If the trouble persists after the Reset please contact Toshiba support at 800-457-7777.
Thanks for the feedback and sorry for the trouble.
Horrible Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this to anyone, extremely slow and had to system restore it twice in a week of purchasing.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, kykart, and sorry to hear that you're not happy with the initial performance of your Satellite P55W-C5204.
It's possible that Windows Update has been busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed. The impact of that initial updating process would normally pass within a few days, but the updating process would start over from scratch every time a full system recovery is executed.
I wonder what symptom you were trying to address by performing the system restore, whether or not it was resolved, and if there are any ongoing issues at this time.
If any problem persists please visit support.toshiba.com or contact Toshiba support at 800-457-7777 for troubleshooting help.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, kykart, and sorry to hear that you're not happy with the initial performance of your Satellite P55W-C5204.
It's possible that Windows Update has been busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed. The impact of that initial updating process would normally pass within a few days, but the updating process would start over from scratch every time a full system recovery is executed.
I wonder what symptom you were trying to address by performing the system restore, whether or not it was resolved, and if there are any ongoing issues at this time.
If any problem persists please visit support.toshiba.com or contact Toshiba support at 800-457-7777 for troubleshooting help.
Thanks again for the feedback and sorry for the trouble.
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product and the keyboard kept locking. No matter how many times I tried it wouldn't unlock.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Guyprof, and sorry to hear that you've had some sort of keyboard problem with your Satellite P55W-C5204.
I wonder what you mean when you said it keeps locking. If it's not working properly, you might find the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/What-can-I-do-if-my-keyboard-is-not-functioning-properly-in/ta-p/281633 helpful.
If the info in that article doesn't help, or if the keys are getting physically stuck, please contact Toshiba support at 800-457-7777 for further help.
Thanks again for the feedback and sorry for the trouble.
- Cons mentioned:Reliability
Piece of...!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with it immediately. I thought that I just misunderstood what it was capable of doing (laptop before: Quad 4...not i7, windows 8.1...just obsolete). Found my old computer faster, more capable. Tried to use for school...pffbt! After 10 months of frustration, computer just crashed. Been told that Toshiba got out of the laptop business. Thank you.
No, I would not recommend this to a friend issues with Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ma returning the product later today for exchange. The computer black out.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Fred, and sorry to hear that you ran into some sort of a "black out" problem with your Satellite P55W-C5204.
I'm not clear on exactly what you're experiencing but I believe you're saying that that it's some kind of situation involving a black screen.
If you still have the unit I recommend performing a Windows Reset to restore Windows to its default configuration, since black screens can indicate corruption of critical drivers or Windows itself.
See the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-do-I-reset-my-Windows-10-computer-to-factory-defaults/ta-p/657990 for detailed instructions on how to perform a Windows Reset.
If the problem persists after that process is completed, please contact Toshiba support at 800-457-7777 for further help.
Thanks again for the feedback and sorry for the trouble.
Its my mistake that I bought Toshiba laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the day one I bought this Toshiba laptop I am having issues Although it has I-7 processor but its very slow and it takes too much time to start restart and even it takes too much time to shutdown In short I am very unhappy with this laptop and Wasted my money in buying this laptop and never advise to buy Toshiba laptops.
No, I would not recommend this to a friend- Cons mentioned:Reliability, Wifi connectivity
Problem after problem!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We tried this computer two times and had problems with both. The first one we had problems with from the beginning, during set-up it froze and we had to force shut down (and no we didn't connect to the internet during set-up so the windows updates are not to blame like the Toshiba responses to people's reviews say); we had problems with the keyboard; the computer screen kept freezing, it would drop the wifi connection all the time (we have two other computers and a tablet connected to the wifi with no issues, so it's not the internet connection); when you place youtube videos on full screen it would freeze and you can't exit the full screen, you have to force shut down; it would just turn off by itself (we would be using it and bang the computer screen turns black and restarts); it's a piece of rubbish that doesn't even last past it's first day. We thought that maybe we had a defected computer and exchanged it for another after having problems with it for a week; the second one is just as bad with the same problems, unless by some weird odds two factory defected computers landed on us, this computer has some serious issues and should be recalled by Toshiba; we plan on returning the second one for a refund this time and looking for something else, we are disappointed in Toshiba for selling such a defected product.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Wifi connectivity
Don't buy this computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer to take it to college but after using it for a month I think I need to buy a different laptop. I can't connect to the Internet first off. Apparently it's a pretty common problem with this specific model and it has to do with the wifi chip inside the computer. Not every laptop has this problem but it's the luck of the draw. Secondly the battery life is awful and dies with no notice after about an hour of use. It also gets painfully hot after about half an hour. Also the touchpad stopped working all of a sudden and I can only use the laptop as a touchscreen. I really want to love this computer but it keeps letting me down.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, throwaway, and sorry to hear that you're experiencing issues with your Satellite P55W-C5204.
The touchpad can be toggled ON and OFF by using the 'F5' function key. If inadvertently pressed, it will disable the touchpad. The good news is that now that you know this you will be able to toggle the touchpad back on by pressing the F5 again to re-enable it.
Please see the Toshiba Forums knowledge base article at http://forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for help troubleshooting Wi-Fi issues in Windows 10.
The unexpected and without warning shutdown of the system is concerning, since Windows should always warn you if it needs to shut down due to a low battery charge condition. I wonder if you've confirmed that the battery has actually died by trying to turn it back on after one of these shutdowns occurs. Since you're also reporting excessive heat, I recommend leaving it off for 5-10 minutes before turning it back to, to give it an opportunity to cool down a bit. If it turns back on and continues to operate for any significant period of time that would indicate that it may be strictly an overheating problem, rather than a battery problem.
In either case, I recommend reporting the details to Toshiba support at 800-457-7777 for further troubleshooting help and, if needed, to make warranty repair arrangements.
Thanks again for the feedback and sorry for the trouble.