Customer Ratings & Reviews
- Model:
- P55W-C5204
- SKU:
- 4203302
to a friend
Customers are saying
Customers find value in the Satellite Radius 2-in-1 laptop's touch screen, speed, Windows 10 operating system, and affordable price. They appreciate the laptop's memory and storage capacity, as well as its lightweight design and Toshiba's reputation for reliability. However, some customers have experienced issues with reliability, Wi-Fi connectivity, battery life, and defective units.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Good price for hardware, doesn't perform to specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price point compared to other comparable laptops is a great value. The construction feels really solid, much improved from other Toshibas I have had in the past and better than most of the 2-in-1s I tried. Although I did not have setup issues like other users, the computer does not seem to perform anywhere near the specs of the hardware. I am hoping it is software issues following the release of Windows 10 that will be resolved soon as it is too late to return the laptop. There is also a widespread issue with the Intel Wi-Fi chip leading to subpar Wi-Fi connections (old computer, phone, and laptop all get far better connections sometimes over 10x the speed), but many other new computers use the same chip. If you typically use your computer at a far distance from your router, I'd suggest holding out until they resolve this or find a laptop with a different chip.
No, I would not recommend this to a friend Wireless drops often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a cheap machine at a medium price. Toshiba appear to have gone to a low quality product. had to clean too much junk software out of it AND it kept while it was saying it has an IP address, after the first successful connection and within 5 minutes it drops it and subsequently not being able to connect to my home network, office network after the first time it connects then never does after that. until I had to redo a clean install of windows on it then upgrade to windows 10. now it drops a couple of times a day but reconnects. just junk. if I did not lose the receipt I would have returned it.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Skc1, and sorry that you're experiencing a Wi-Fi connection reliability issue with your Satellite P55W-C5204.
Please review the Toshiba Forums community knowledge base article at http://forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for Windows 10 Wi-Fi tips and troubleshooting help.
If the problem persists after trying the solutions in that article, please contact Toshiba support at 800-457-7777 for further help.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, Skc1, and sorry that you're experiencing a Wi-Fi connection reliability issue with your Satellite P55W-C5204.
Please review the Toshiba Forums community knowledge base article at http://forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for Windows 10 Wi-Fi tips and troubleshooting help.
If the problem persists after trying the solutions in that article, please contact Toshiba support at 800-457-7777 for further help.
Thanks again for the feedback and sorry for the trouble.
Thank you for the review, Skc1, and sorry that you're experiencing a Wi-Fi connection reliability issue with your Satellite P55W-C5204.
Please review the Toshiba Forums community knowledge base article at http://forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for Windows 10 Wi-Fi tips and troubleshooting help.
If the problem persists after trying the solutions in that article, please contact Toshiba support at 800-457-7777 for further help.
Thanks again for the feedback and sorry for the trouble.
Machine Wouldn't Start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy with the purchase. After I hooked up to wifi & rebooted the machine wouldn't move past a "blue screen of death". I returned & bought a different brand
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, Rluka, and sorry to hear that you experienced a blue screen error on your Satellite P55W.
I understand that you already returned the product but just want to point out that Toshiba support at 800-457-7777 can assist with troubleshooting and diagnosis, and resolves the issues for most calls over the phone.
Thanks again for the feedback and sorry for the trouble.
FLOP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and took it home it did the upgrades and then crashed, bummer I did not get a chance to use this product. Due to windows 10 thanks..
No, I would not recommend this to a friendAttractive BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems from power on. Wouldn't even boot up.
No, I would not recommend this to a friend- Cons mentioned:Customer service
Not off to a good start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this laptop last night. Couldn't wait to get it going. Got through 2 screens of the set up, it froze...and has been continually restarting itself over and over again since last night. Sat on hold for GS for over an hour and by chat only to be told to take it back. Called Toshiba to see if they had a solution that didn't involve waiting until tomorrow and calling around to see who has the product in stock (most of the BB in my area don't have it.) Toshiba helped me reset my laptop which has been stuck on 99% for over an hour now. Was told by their rep that he had experienced it with his own laptop...same model...and that the Windows 10 has some glitches that have caused some issues. Soooo now I'm wondering....do I wait eternally for it to get to 100% or send my poor husband schlepping all over town trying to find a store that has one. Not really impressed with Geeksquad's expensive non-service, or with BB's inability to look in their system and tell me if there is a store in the area that can exchange with me. BTW-I did attempt to look online but it kept giving me stores that I could p/u in a few days and I kinda bought it NOW because I need it NOW. At the mercy of BB's poor customer service for a 2nd time. Never again.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, AnnoyedMermaid, and sorry to hear about the problem completed the Windows 10 initialization process with your Satellite P55W-C5204.
If you haven't exchanged this unit yet I recommend disconnecting from the Internet until the Windows 10 initialization process has completed. This technique avoids any possible issues that may occur if Windows 10 is updating itself in the background while it is still running its initial out-of-box configuration routine.
Thanks again for the feedback and sorry for the trouble.
Aggravating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two Toshiba laptops in the past which I was extremely satisfied with. When I bought this one, I though it was a great deal and was sure it would be my primary machine for years to come. Unfortunately, after only one day, this one is going right back on the shelf at the store. My most immediate problem was the unresponsive touch-pad. Half of the time it would not recognize I was trying to use it, the other half it was randomly zooming in and out on the screen. I don't like using a mouse with my laptop as I like to move around with it and have become quite used to just using the touch-pads. This is by far the worst one I've ever encountered, and the fact that it doesn't have a side-scroll option further complicated my plight. The screen would also randomly freeze up for a few seconds for no apparent reason. Also, I was not able to connect to the Xbox app on Windows 10 despite spending hours chatting to a Microsoft representative. The last issue is most likely not related to the hardware on the computer, but it certainly did not make me like the computer more... No CD drive (expected), no Ethernet port (did I just not notice these getting phased out?), and no removable battery (maybe this is standard now as wel). For the price, you may as well save yourself the trouble and get a different machine.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, yaykob, and sorry to hear about the touchpad issues with your Satellite P55W-C5204.
I've been using this model for a few days and haven't experienced any problems whatsoever with the touchpad. I say that not to invalidate your experience but to assure you that what you described isn't normal so can be corrected either by restoring default configurations if you've made changes to Mouse settings or by exchanging the product if there's a hardware problem with your unit.
Scrolling with the touchpad, both vertically and horizontally, is very straightforward. To scroll horizontally just drag two fingers across the touchpad in the direction that you want the displayed content to move. So for typical use to read content that is beyond the right border of the application window, drag two fingers across the touchpad from right to left. Vertical scrolling is a similar gesture. To scroll down a page drag two fingers across the touchpad, towards the top of the touchpad. Of course, the window that you want to scroll has to first have the Windows "focus" -- in other words, it has to be the currently active application with the active cursor.
The zooming behavior that you mentioned is associated with holding down the Control ("Ctrl") key while using the vertical scroll gesture on the touchpad, so be sure to release the Ctrl key before vertically scrolling. The upward two-fingered gesture zooms out (makes the content smaller) and the downward gesture zooms in.
Also please note that the 'F5' function key can be used to toggle the touchpad OFF & ON. If you're accustomed to using the F5 key, for example, in browser apps to refresh the current page, you'll need to hold down the 'Fn' key while pressing F5 to get that refresh function. Pressing the F5 key alone will disable the touchpad until F5 is pressed again.
If you prefer for your laptop's Function keys to default to their legacy effects rather than the special functions for features like toggling the touchpad, controlling speaker volume, adjusting screen brightness, media player controls, etc., then you can change that using the Toshiba System Settings app. If you use that app to make the Function keys default to their legacy effects you can still hold down the Fn key while pressing a function key to access the special function controls.
Finally, one last remote possibility as a cause for touchpad difficulty is a plastic protective film that is normally removed at the factory when the laptop is assembled. If you look very closely and see that the plastic film is still on the touchpad, it should be removed.
If you'd like more help, please visit support.toshiba.com or contact Toshiba Support at 800-457-7777.
Thanks again for the feedback and sorry for the difficulty.
Only for wireless internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was sold as a student special, and I bought this laptop for my son who is a college student. When I got it home I was surprised to find that it had no Ethernet port. I thought that not having one was absolutely bizarre, and at the store I had no idea to check for that. We still do not live in a world of complete wireless connectivity everywhere -- particularly in college dorms where wireless can be notoriously bad. At this point I guess I have to return it. The dorm wireless is not good and I do not want to set up my son with a kluged solution like with a USB/Ethernet adapter that will transfer slower than a computer with an Ethernet connect built into it.
No, I would not recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, RonM, and sorry to hear that you were caught by surprise to find no Ethernet RJ45 port on the Satellite Radius P55W you purchased for your son.
I think you'll find that most consumer laptops on the market today do not have Ethernet ports, but there are plentiful USB 3.0-to-Gigabit Ethernet adapters available. These are not kluged solutions but rather provide performance on-par with built-in Ethernet adapters. Adding one of these adapters to your son's Satellite Radius would allow him to enjoy the unique feature set of this model while giving him the Ethernet option while in his dorm
See USB 3.0-to-Gigabit Ethernet adapters available from Best Buy here: http://www.bestbuy.com/site/searchpage.jsp?st=usb+3.0+ethernet&_dyncharset=UTF-8&id=pcat17071
Toshiba does make models with Ethernet ports for business use but I suspect your son would prefer to stick with the flexibility of the Radius model and would get ample networking performance from a USB 3.0 adapter.
Thanks again for the feedback and for choosing Toshiba.
Nice Screen and Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this laptop is very nice. The picture quality is very good. The speakers front firing is also a big plus. Laptop has performed good so far. There are two concerns I have with this unit. The specs on the Best Buy and Toshiba web sites say the GPU is a Intel 6000. But Windows 10 is reporting the GPU as a 5500? The second issue I can not get the WIFI speeds I had with my old laptop. I FIOS 50/50 plan. My wifes and my old laptop are able to get 50/50. I can only get 20/20. I have updated drivers and checked all setting. I also rebooted router. I would be inclined to give this model a higher score but these two issue are preventing me to do so at this time.
I would recommend this to a friendBrand response from ToshibaStaff
Posted .Thank you for the review, OldTimeGamer, and I'm glad to hear that you found the overall performance to be quite good.
Windows is reporting the correct GPU number for this as it's paired with the Intel Core i7-5500U Processor. The relevant parties have been notified of the specification error and it will be corrected very soon throughout toshiba.com as well as at bestbuy.com.
For further assistance with Wi-Fi performance please contact Toshiba support at 800-457-7777.
Thanks for the feedback and for choosing Toshiba.
Returning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is well built but has to many issues. Flip screen gets stuck so i have to manually activate the mouse. 1 out of 3 start ups get the dreaded watch dog error blue screen. the dedicated video is pathetic 128mb. no reason why it could not be at least 256mb. Toshiba has not yet created a driver for wireless screening for windows 10 which is important to me. over all the $800 computer is nothing more then a show. Great for every day use but nothing more. no where near worth the price tag
No, I would not recommend this to a friend