Customer Ratings & Reviews
- Model:
- Deco XE75 Pro (1-Pack)
- SKU:
- 6536653
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Deco XE75 Pro's ease of use, extensive coverage, and strong signal, with many praising the straightforward setup and excellent performance. The system's range is also frequently highlighted as a significant benefit. While some users experienced connection issues and found the parental controls limited, the positive feedback on performance and ease of use outweighs these concerns for most. The app is also appreciated for its user-friendly design.
This summary was generated by AI based on customer reviews.
Poor reliability
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great system to get more range but, It constantly drops signal from my base outwards. Its apparently a pretty common theme with this model which im hoping to take back after only 4 months.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello David,
The connection concern you mentioned was when the model was first launched and has been resolved by a previous firmware update. Please make sure you are up to date on the firmware and if you are please contact our support team at 866-225-8139 or [email protected]
Best Regards
TP-Link Systems Support.
Did not work well in 2,000sf
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strength at the main device was very strong but both the other units were a fraction of the strength. Tried different setups for over two hours and never saw speeds more than 10% of main connection in a 2,000sf home. Returned for my money back. I read easy to set up and it should be easy not two hours later and fractional speeds on 2/3 of the system. I read 7,200sf - 2,000 should be super strong on all three.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Bottomline, it’s a pain in the buns, 1999 piece of junk technology. It’s great when it works. Constant disconnects and then it won’t reconnect randomly, with no fixes. I need to return this, or offload it for a loss. I’ll try suing Best Buy. In small claims for selling garbage with fake reviews
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
My Best Buy credit payments on web site
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had was trying to set up the my best buy credit payments
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you have any questions or concerns regarding payment processing for your order, please contact Best Buy Customer Service for assistance.
If you have any questions about the Deco XE75 Pro Whole Home Mesh Wi-Fi System or its features, feel free to contact our TP-Link Support Team directly using the contact information included with the product or on our official website, and we'll gladly assist you.
Best Regards,
TP-Link Support
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight trash. Returning after a week of frustration. I have 1GB fiber and cant even stream video without it pausing and eventually stopping altogether. Doesnt matter which streaming service, same thing happens ever time. Done dealing with a subpar product delivering subpar results. Its 2024, why does your product suck this much?
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Security issues-not advised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Deco. They are TP link and may be kicked out of the US for not conforming to security.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Ivantheterrible,
At TP-Link, security is a core pillar of our product strategy and corporate ethos. Over many years, we have developed and refined a comprehensive security framework designed to anticipate, identify, and address risks swiftly and effectively. Our security commitment equally focuses on protecting user data. Feel free to visit our Security Commitment Page for more info: https://www.tp-link.com/us/landing/security-commitment/
Additionally, our Security News Page contains a wealth of context and facts about the security of our products: https://www.tp-link.com/us/landing/security-news/
If you have any questions about your TP-Link product experience, our support team is always available and happy to help, and can be reached via phone, live chat, or email from the Support Portal on our official TP-Link website.
Best Regards,
TP-Link Systems Support
- Cons mentioned:Connectivity
Frustration
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give Zero Stars I would. I bought the system to help with WiFi issues initially it work for a while and it does not. Nothing is more frustrating then you internet dropping.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Mr Bill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item. Was unable to get it hooked up. Call TP Link and they tried to help me over the phone. The service rep. Had a hard time, he was from another country, didn't understand English real well. Took product back to Best Buy. They refunded me. No hassles.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi WillS,
Thank you for your review. We regret to hear that your support experience was less than satisfactory. Our support agents are always available and happy to help not only via phone but also via live chat and email. We would have been delighted to have another opportunity to help address your Deco concerns.
If you have any questions about our products in the future, feel free to contact our support team or stop by our TP-Link Community Forum, and we'll gladly help.
Best Regards,
TP-Link Systems Support
Works good initially, then performance degrades
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it works well. I had to take on of the satellite devices offline when it slowed to a crawl. Now the other one is acting up. Would not recommend
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Mike,
We would love to know more about your situation and help resolve it. Please consider contacting TP-Link support at 866-225-8139 or at [email protected]. Our teams are available 24/7 and support is always free.
Best Regards
TP-Link Systems Technical Support.
I'd rather give it a N/A star-rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. I'd rather give it a N/A star-rating. Could have been operator error.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi TheEE,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home with quick and intuitive setup. In some cases, powering down your Internet modem before connecting the Main Deco can help release and renew the MAC (Media Access Control) address of the modem, which is a common occurrence with some Internet service providers.
Our support team is always happy to help answer any questions about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Good hardware but Deco app reports are useless
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is good. The app and reporting is absolutely terrible. It doesn't track cumulative usage, has no option to quickly shut down the wifi. Totally useless when dealing with ISP data limits. Based on the app, I would say to avoid all Deco products. Sadly I didn't figure this out until I was past the deadline for returns.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
It Might Be Good...If It Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup process was easy and straightforward, but kept having issues with connection. I ended up having to return them.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't even connect. Kept getting a red solid light and the app would never find the unit.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Matt, We don't like to here that. I would strongly recommend contacting our support team for assistance. I am confident our teams can find a resolution. Support is available for free and 24/7. You can reach them at 866-225-8139 or [email protected]
Best Regards
TP-Link Systems Support
Dont buy this System and same with Best Buy “total
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible System and Best Buy Total is a complete joke. They do not cover items like they said they do when I purchased the Best Buy Total Care for $180. Please do not buy. I don’t know if it is my device but I spent 4 hours with TCP-Link (manufacturer) and then called Best Buy Total and they said they want to send someone to fix it that has no experience and if the manufacturer can’t figure out what is wrong after 4 hours, I should be able to exchange it but the Total Care will not help. I thought TOTAL Care means “Total Care” but it is not the case. Plus, my mom has cancer and is immunodeficient from chemo and we can’t have strangers come over. Plus, I don’t have a Best Buy close to me too return or exchange. I’ve never seen such a bad company and I spent $360 on this router that has malfunctioned since day 1.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Bad choice!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought to slow sometimes take few minutes to load
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
If you can spell 'network' stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you do more than watch t*kt0k on your phone, stay away. You cant change the subnet like EVERY OTHER manufacturer allows. Its called "Pro" which would make you think that someone who understands networks would want it. False advertising in my opinion. I had to factory reset no less than 5 times just to complete setup. This used to be a respected network gear company. Now I'll avoid them at all costs.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .You can change your subnet on a Deco System. Open the app > More > Advanced > LAN IP > Subnet Mask. If you need assistance we are available for free and 24/7. Just call 866-225-8139 or email us at [email protected]
Best Regards
TP-Link Systems Technical Support
Worst routers I’ve ever used. Returned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These routers are absolutely horrible: 1.They drop most devices daily. 2. You can’t manage router via LAN. 3. In AP mode they don’t do VLAN tagging. 4. Clients will be connected to LAN and not show in the app as connected. 5. The “address reservation” doesn’t work properly. 6. On top of all of this, the Deco App requires constant refreshing to even say the nodes are connected properly. I tried resolving these issues for about a month, and then switched back to my old setup (which worked great). Then I bought a newer setup (UniFi). Which is now working better than ever. Steer clear of these TP Deco Routers!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date - our Deco engineers are always working to ensure the best possible Mesh Wi-Fi experience via enhancements, new features, and optimizations.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Terrible WiFi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first this device feels extremely cheap and doesn't work right at all. Once I hooked everything up, devices kept connecting and disconnecting and the speed is extremely slow. Took it back and got the Eero mesh network and that is working so much better compared to this. Save your money and time. Don't buy this trash.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Mesh Routing System Did Not Work Well For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh routing system did not work well for me. Could get them to work properly. Called support and spent over an hour on hold and no one answered.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Ease of use
Awesome Deco XE75 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and fast install. Very pro system as it expected.
I would recommend this to a friend
