Customers are impressed with the protection offered by the software, appreciating the constant scanning of their systems. However, they have encountered challenges with downloading and installing the software. Additionally, the lack of a refund policy has frustrated customers who have faced difficulties with the product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
Rated 5 out of 5 stars
Trend micro
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This reviewer received promo considerations or sweepstakes entry for writing a review.
A little tricky to install but once I figured out the process it was easy. Definitely does the job of keeping computer safe from attacks
I would recommend this to a friend
Pros mentioned:
Security
Rated 5 out of 5 stars
It is not just Security! It is HELPFULL
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Well I never had any software like this before so when I read what this software does to help you be protected. I found it intersting. I thought let me try it. I have spent money on other things that were not helpfull , The software helps you pretty much on everything even thou I am stlll learning exactly what it covers. I just know that it was worth spending the money on.
I would recommend this to a friend
Cons mentioned:
Customer service, Download
Rated 1 out of 5 stars
DO NOT BUY
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The purchase link in the email did not work. Called customer service they had no solution. They set me up with tech support and they could not provide the correct download link. I just asked for a refund. COMPLETE WASTE OF TIME. TAKE IT OFF YOUR WEBSITE IF ITS NO LONGER VALID!!!!!
No, I would not recommend this to a friend
Brand response from Trend Micro
Posted .
We're sorry to hear that you had trouble loading the download website, trendmicro.com/bestbuy. We'll check to make sure the correct URL is being included in the welcome emails from Best Buy.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Fantastic!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super simple to use! no hidden fees like other brands and a must have for online gaming or cruising the web!
I would recommend this to a friend
Rated 5 out of 5 stars
Best Anti-virus Security out there.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to setup and purchase. The steps are easy to follow and doesnt take much time to get it connected to whatever device you are needing protection on. The weeks after setup is finished the program keeps you very update to what you need to have for your system. Keeps you informed on what scans are being done and helps you stay safe while using your device. 100% will recommend to others . Always a reasonable price for how ever long you need the service for.
I would recommend this to a friend
Pros mentioned:
Security
Rated 4 out of 5 stars
Trend Micro Product Review
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It protection worked well, the price was right for the level of security I enjoyed. The support team were great and happy to assist with inquiries and they were professional as well.
I would recommend this to a friend
Rated 5 out of 5 stars
trust the protection.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
There are a lot of pop up windows to get sorted out in getting things set up, but I really like that there isn't a constant barrage of up selling from the protection. Seems to be very responsive and I feel my computer & information is safe.
I would recommend this to a friend
Cons mentioned:
Customer service, Installation
Rated 1 out of 5 stars
Not Recommended
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am so disappointed! Have always had good service but this was by far the worst. Too many phone calls to mention on hold for up to 30min just to be told to call another number. Never was installed, never got a correct code that was useable.......Never got product.
No, I would not recommend this to a friend
Brand response from Trend Micro
Posted .
We're sorry to hear that you had difficulty with technical support.
Rated 5 out of 5 stars
Protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always use Trend Mico internet and antivirus security system it's easy to install without all of those pop-ups, has the features that .I need in protection for my system.
I would recommend this to a friend
Pros mentioned:
Ease of use, Security
Rated 5 out of 5 stars
High level Protection & Easy Installation
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product secures my computer and laptop almost instantly. It was easy to download and complete the installation. Within 5 minutes my computer was protected and secure from unwanted bugs or people.
I would recommend this to a friend
Rated 5 out of 5 stars
Virus free and happy customer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been using Tren Micro Antivirus now for a good 20 years and I have not had one virus on my computer it is blocked and That is what I love about Trend Micro they ketch all of the bad stuff and block it. I recommend this to a friend, and I recommend this to you enjoy it.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
A Quick Easy Download
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Once, I got the hang of it-it was easy to download and use. Make sure it's the product that you need if you buy digitally as there is no refund for it versus the physical version.
I would recommend this to a friend
Pros mentioned:
Security
Rated 5 out of 5 stars
Great protection
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a very scary situation where a intruder tried to take over my computer and withdraw my money from my account. After that happened to me I call to check why I was not protected. I had not realized my security had expired. So, person I spoke to went through everything with me and gave me a great sale price for the Trend Micro Antivirus & Security. I can see how many threats this protection has saved from interfering with my system. Also, get immediate alerts that an email I received is a threat and know to delete it. Great people, Great service and Great protection.
I would recommend this to a friend
Pros mentioned:
Virus protection
Rated 5 out of 5 stars
Best in the Business
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's the Best Antivirus Malware defender on the market. If you buy it on Black Friday every year, it's a no-brainer.
I would recommend this to a friend
Rated 5 out of 5 stars
Great product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Trend Micro has kept my pc clean. It is not invasive like other security products in popping up with ads to get more protection that is not needed. Trend Micro is doing it's job for me!
I would recommend this to a friend
Rated 1 out of 5 stars
Screwed by bestbuy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
what a scam I Bought a 1-year subscription on August 25th, 2025, after two months I keep getting messages to renew my trial subscriptions which runs out on Januay 2026. Besides this antivirus Download being an piece of crap not to mention them trying to get more money from me for something I already purchased.I will never buy another trend or any thing else from best buy. Go scam someone else you bunch of crooks
No, I would not recommend this to a friend
Pros mentioned:
Security
Rated 5 out of 5 stars
Great Protection
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall great protection. This came with my sons PC and it’s been great. Multiple feature and protection has been set on
I would recommend this to a friend
Rated 5 out of 5 stars
GTend Mirco
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is arenewal of my antivirus software at a good price.
I would recommend this to a friend
Cons mentioned:
Installation
Rated 4 out of 5 stars
Software seems to be working okay.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Digital download installation of software did not go well. It was frustrating and time consuming without product support accessible from Trend Micro or Best Buy over the weekend.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Previous Protection
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Midyear they made an Update and it would not work for a month. Switched to McAfee now