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Customer Ratings & Reviews

Model:
OLED55-H1
SKU:
6416810
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Your price for this item is $1,299.99

Customer rating

Rating 4 out of 5 stars with 402 reviews

73%would recommend to a friend.

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73%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 2 reviews

Page 1 Showing 1-20 of 402 reviews
  • Rating 3 out of 5 stars with 1 review

    Good OLED quality, bugs made me go with other OLED

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Price
    Cons mentioned:
    Apps, Connections, Hdmi input

    I purchased the 55" TV on the Best Buy Black Friday sale. The unit was packaged very well and came with all the correct items. (pictured so you can see how to repackage it in case you too want to return this). The initial menu setup was relatively easy and straight forward. I came from a 4k Vizio LED TV that was purchased a few years ago expecting some similarities in function and reliability. The SmartCast OS has comprehensive apps and is fairly responsive. Built-in AirPlay 2 and Googlecast features work well... but here's where the polish wore off and ultimately made me decide to go with a different [popular OLED TV also on sale]* I also bought on Black Friday Sale as a backup option to this Vizio. *(I'm omitting the specifics of the alternative OLED make/model to comply with BBY review guidelines, but it's obvious which South Korean company's OLED 10th generation unit I'm referring. Search for "Vizio oled vs"' in a VERY popular search engine and you'll see what I mean.) ... the downsides are below: There are definitely software bugs, I applied firmware upgrades, to 2 newer versions than were shipped. The latest I applied was 5.10.15.5-4 sometime around 12/1/2020. • Some picture profile settings don't persist (covered in published editorial reviews) • The TV was powered off and all CEC devices were off. At night, it just powered on by itself and displayed the 'Vizio' logo and shut off automatically. I presume it was applying a firmware update from 5.0.15.1-1 -> 5.10.15.5-4 plus the necessary reboot sequence causing the sudden wake up. Definitely could be disconcerting if in a bedroom where you're sleeping at night. • While watching a show using [red 'N' service] on [popular fruit company 4k box] (over HDMI input) for about 10 minutes, the TV popped up a notice overlaid at the top of the show saying no signal was detected and the TV will auto power off. It did power off 30 seconds later. I turned it back on, and the show was still playing uninterrupted. No sleep timer or power off option in the menus were set that should've caused this. Happened while on latest firmware version 5.10.15.5-4. • Temporary image retention was prevalent and was consistent with 3rd party editorial reviews. Saturated (bright) areas displayed for less than 20 seconds will show (especially against grey screens for minutes after). e.g. the app tiles on the Apple TV home menu show outlines after seconds of display - this is NOT the case on the same panel in the [other popular OLED TV]! • For those who use Logitech's Harmony (Hubs) for IR remotes. This Vizio OLED TV H1 DOES NOT SUPPORT DIRECT INPUT CONTROL or SEPARATE POWER BUTTON MODES. My old Vizio did support these and it became a huge hassle to properly control power on/off activities. If you want an activity to power on the Vizio and change it to HDMI4, you have to do a lot of kludgy things to get this to work. If you switch to another activity, the power on toggle will shut off the TV during a switch and you get into a loop where the TV state and Harmony activity state is out of sync. •• The [other popular OLED TV] DOES SUPPORT separate power ON and power OFF actions and direct input control. You can give a dedicated IR command to a specific HDMI input from Harmony (even though neither TV maker factory remotes have dedicated input buttons, only the [other popular OLED TV] still supports distinct input IR signals). I was like many other buyers looking at the OLED-H1, looking for that unicorn value of an OLED priced closer to typical high end LED TVs to upgrade mine. At the end of the day, this H1 delivered on picture quality (the temporary image retention is passable, but not necessary since the same panel used in [the other popular OLED TV] doesn't have this issue), but it ultimately lost because it couldn't do some of the basic things that hindered general usability. I after 4+ years using my previous Vizio, it shouldn't be a worse stability experience, but it was. I wanted to like this TV and save the money, but I was already unsure enough after reading reviewed that I bought the Geek Squad 5 year warranty to cover myself, but that put the price within ~$280 of the [another popular OLED TV]. I also realized that the 5 year warranty wouldn't cover the hassle of these problems and I may run into issues if they're intermittent. In the 5 days I had this TV, I experienced about 4 different bugs that I couldn't reproduce - even with 2 firmware version incremental updates. Now that prices returned to pre-Black Friday and Cyber Monday levels, that could put the [another popular OLED TV] out of reach again for people, but just know this Vizio H1 OLED was rushed too quickly to the market to compete for 2020 holiday and it shows.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Great screen, rest is bad

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Screen is amazing, best I’ve seen. No surprise since it’s OLED. That’s where the good ends unfortunately. I’ve had so many issues with it. It will randomly not turn on so I have to unplug it from power and sometimes it’ll work. The power cord that came with it doesn’t have the straight edge on one side so I had to shove it in there to work. I did go back yesterday and they gave me a random Insignia cord but when I got home I realized it didn’t have the 90 degree bend so I still have to shove it in there since it’s pressing against the TV. Using same power strip as my previous TV which had no issue. It’s been the same with both power cords so it has to be something on the inside of the TV. AirPlay works but there is no volume. No volume from the TV, the actual device or even if headphones are connected. Looked through settings on device and TV with no luck. The remote is frustrating as there is no fast forward/rewind button. So to do that I have to press the right or left on the middle button and it only goes about 10-15 seconds at a time, and it’s slow when doing it. After holding it for several seconds it only moves maybe a minute. Maybe I should try a universal remote? I’m torn if I should return and exchange and try my luck with another or just get something else completely.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello Ryan,

      Really sorry to hear you are having some issues, that is not the experience we want VIZIO customers to have. Regarding the power issue, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. I know we have some troubleshooting steps that may help with the audio issues you described as well. VIZIO

  • Rating 3 out of 5 stars with 1 review

    It’s good but I’m aggravated

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The tv quality is good and all but I have one issue with this tv. Their is a white line on the top of my panel and then their is multiple faint white lines on the left side of my tv. I don’t know if it was damaged by an employee or this is a bug on the tv. Please help support it’s very bothering

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello,

      Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. VIZIO

  • Rating 3 out of 5 stars with 1 review

    HDMI issues still not fixed after recent update

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Initially I really liked this TV. I have had the picture randomly cut off (Maybe it was a cable issue). I had originally hooked it up with a regular HDMI cable, but today I tried the new Ultra high speed cable made for the HDMI 2.1 interface. When I hooked it up to my PS5 the screen looked like static and wouldn’t do anything. I turned off the variable refresh rate and got the picture back. I have updated to the most recent firmware too. If you use a regular HDMI cable there aren’t any issues. This is why I originally didn’t have the HDMI issue like the other people. I’m hoping that maybe these issues are software related. For the past decade I have almost always had a Samsung. I was hoping that Vizio would be a good replacement since this OLED tv seemed like such a good deal. I think for the extra money I have went with the LG OLED.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello engineDude, VIZIO is committed to bringing you a pro gaming experience on your next generation console. With VIZIO & console developers frequently releasing new updates, features, and patches, we'd recommend you go to support.VIZIO.com & click on ' PS5 & Xbox Series X|S FAQs ' for the most up to date tips on how to get the most out of your console.  VIZIO

  • Rating 3 out of 5 stars with 1 review

    Excellent picture, so-so sound, average value

    Posted .
    Pros mentioned:
    Color, Picture, Price
    Cons mentioned:
    Hdmi input, Sound quality

    First impressions: the TV is carefully packaged for shipment and it comes with everything you need. I planned to replace a 45" TV I had mounted using a Rocketfish RF-HTVMM170C mount. I followed the instructions on the Quick Start Guide: "If you are wall-mounting the TV without the stand, follow the instructions that came with your wall mount..." DO NOT DO THIS! Read the instructions all the way through for TV stand mounting and you will see that the instructions assume the "discreet compartment covers" are not in place and thus will allow you to see where the power and accessory cables run through this channel. If you do not connect the power and and HDMI2+ cables before connecting your bracket, in some cases - as in the case of the RF-HTVMM170C - you will not be able to remove the "discreet compartment covers" and not be able to attach the power cord and any additional HDMI cables (only 1 is exposed)., meaning you will have to take down the TV, remove the bracket from the TV, remove the covers, attached the cables, replace the covers, and mount the TV again, all requiring a second person. Once you get in mounted and turned on, the set-up process can be a little annoying. If you fail to complete the process all the way through to the end for any reason, it will revert back to the very start when you return. Twice while trying to connect to the internet, it "froze" and provided a n error message telling me I had to "reboot" the TV and so I followed the instructions to do this. I managed to connect on the third attempt. As with most TVs, there is no built-in antenna of any type, so if you want only local channels, you must use an external antenna. After connecting the TV to set-top box for my satellite service and the internet and setting up other services such as Amazon Prime and Netflix, I could begin to experience the picture. There is no doubt that the OLED picture is wonderful. It almost has a 3D quality to the resolution. The colors are warm and realistic. The sharpness depends on the source, of course, but is very good. The contrast is excellent and I appreciate the 120Hz refresh rate for action movies. I did not find the viewing angles to be particularly wider than most sets I have seen in this range. The speakers are a disappointment - very tinny. This TV definitely deserves external speakers, a sound bar at a minimum. Only this way can you appreciate the sound processor. Others features include built-in Chromecast which saves you some money as well as Apple Airplay version 2. Also, I tried out the Alexa integration. Overall, for the money, I would rate this an average set (I am influenced by all the Black Friday deals at the moment). The picture is great, the set-up process was a frustration given my existing Rocketfish bracket, the sound was average, the processor is very good, the extra features are very good, but the documentation is weak and leads me to believe that the support may not be very good, should I need it. IT appears to be a high quality build so I expect not to have to.

    No, I would not recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello Techsta,

      Sorry to hear you did not have a smooth set up experience. If in the future you have any questions or would like assistance with your TV please reach out to our award-winning technical support team. We can be reached by going to support.vizio.com and clicking 'contact us'. VIZIO

  • Rating 4 out of 5 stars with 1 review

    Superb Picture but sound quality is lacking

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love the picture. Sound is not so great. For such an expensive TV no bluetooth is majorly disappointing. On the plus side, the brilliant darks, truly amazing vibrant color, seamless streaming and every other feature you can imagine. I got it mounted and it is breathtaking. I wear hearing aids and I really have to put the speaker at 50 to hear anything. I was expecting better sound for this kind of high end TV.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing TV, SmartCast iOS app needs some work

    Posted .
    Pros mentioned:
    Picture
    Cons mentioned:
    Apps, Chromecast, Connections

    This is my first 4K tv as well as my first OLED TV and I am impressed with the picture quality. They physical setup was easy. The box is big, but they make it easy to unpack. The instructions suggest two people, but I was able to do it on my own. I opted to use the provided stand vs wall mount. I like the built-in cable management on the back and the base. When you power up the TV for the first time, it walks you through the setup and it was very easy. The first thing you are presented is when your TV is setup is the SmartCast home screen (see picture). SmartCast is easy to use and loaded with the most popular apps and all the ones I use on a regular basis. There doesn’t appear to be a way to download additional apps. The interface is intuitive and responsive. The built-in apps look and feel like they do on my AppleTV, unlike some other TV operating systems. If you need more apps you can use AirPlay or Chromecast, or you can just hook up your favorite streaming device. My AppleTV recognized that it was connected to a 4K TV and asked if I wanted to bump it up to 4K Dolby Vision. Unlike my other TV, turning on the AppleTV wakes up the TV to that input. Turning off the AppleTV also turns off the TV, which isn’t always what I want, so I have found I just switch inputs and let the AppleTV go to sleep on its own. The TV menus are intuitive. The quick picture settings are nice to have. Plus it adjusts the picture settings below it so you can see how each picture mode is configured. You also the ability to hide inputs you don’t use, which is a nice feature so you don’t have to scroll through so many. The remote is simple but useful. The app shortcut buttons work as expected, plus if the TV is off and you press on, it turns the TV on and goes directly to that app. I prefer a click to a swipe like with an AppleTV. You can actually use the Vizio remote seamlessly with the AppleTV. The build of the TV is nice. The bezel is really thin. Front of the base is actually metal and is pretty hefty. The cable management in the back is really nice. You can snake your cables all the way from the input on the TV down through the stand without them showing. The speakers are pretty good. They have some good bass to them and can get pretty loud without any distortion. The SmartCast iOS app isn’t great. It has a keyboard so you can type on your phone instead of using the remote. The problem is that it does not respond properly when using it within apps. Sometimes it doesn’t enter numbers, symbols or punctuation, like @ or . for instance, in an email address for your app login. Other times it only accepts numbers. The app also doesn’t have an input box where you can copy and paste passwords, which would be better than typing them out. I do like how the app has a virtual version of the remote, which I probably won’t use, but is a nice touch. I didn’t ding the TV any stars because of the app, but the app is a companion to the TV, so I would expect it to work better than it does. I really don’t have anything bad to say about the TV. I think it would have been nice if Vizio had used a proven TV OS instead of using their own, but I’m actually impressed with it considering it’s a home grown OS. I do have a gripe about the SmartCast iOS app, but that will hopefully improve over time. I would definitely recommend this TV, the picture is great.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Faulty Unit

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've had a great experience with Vizio in the past, and the ordering and delivery from Best Buy was smooth and quick. The tv looked great when it worked. But after only two days it will no longer turn on. I noticed the tv randomly turning on and off during installation but I assumed I was bumping the power button in the back. Happened again later after being mounted where the tv seemed to briefly turn off and then back on again, but I thought it had something to do with setting up CEC. On day 2 however, after working fine in the afternoon, it wouldn't turn back on in the evening. Tried different things, disconnect all input devices, but still nothing. Vizio tech support tried to help, but they couldn't figure it out. So I will be returning the TV. One thing I noticed after packing the tv up again is that the power cord that came with the unit doesn't match the shape on the back of the tv (non polarized vs polarized, respectively). Brought this up with Vizio tech support and they stated that this should be the cause. But I'm not sure about that. I've added pictures to show what I'm talking about. On another note, CEC commands seemed to be hit or miss on this unit when connected to an Apple TV and SONOS Amp. My previous TV (SONY) worked just fine with CEC, so I'm not sure what the issue was with the Vizio. But this is something that I expect they'll fix with a firmware update. Its a shame, the Vizio OLED looked really good.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello,

      I am so sorry to hear you had a less than ideal experience with your TV. Thank you for your detailed review and thank you for giving our technical support team a chance to assist with troubleshooting this issue. This issue is not common, so I appreciate you bringing it to our attention. If you have exchanged this TV for another VIZIO and have any questions or need assistance, please feel free to reach out to us again by going to support.vizio.com and clicking 'contact us'. Thank you. VIZIO

  • Rating 4 out of 5 stars with 1 review

    My new tv

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    So far pretty happy with the TV it does have a tendency to just cut off at times and then I have to cut it back on with the remote not sure what that’s about but other than that I like it.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    So Good, But Not Quite Perfect

    Posted .
    Pros mentioned:
    Design, Picture

    This is the first OLED TV that I’ve owned and I’m quite impressed with it so far. This TV replaced an older, smaller one in my living room and is mostly used for streaming shows, video watching on YouTube, and light gaming on my PS4 or Xbox One S. The picture quality on this thing is absolutely gorgeous. 55” is perfect for my apartment living room, the 4K resolution is stunning, and the OLED panel tops everything off with infinite contrast and perfect blacks. I’m still amazed that the screen is only 4mm thick. I personally think build quality is stellar. Out of the box, the TV is covered in plastic for protection. The stand is made of metal and Vizio did a nice job of concealing cables with removable plastic paneling on the back of the TV. Audio quality from the built in speakers is good, but I did pair my TV with a soundbar and I do think that’s the way to go for more volume, deeper bass, and an all around more immersive experience. App selection on this TV is definitely above average, but I noticed that HBO is not offered. Unsure if this is a Vizio thing or what. As someone who watches Lovecraft Country and Last Week Tonight, I found this to be a huge bummer. However, AirPlay did save the day as I am able to stream HBO content very easily. You can also cast if you’re not an Apple person. Something else that I noticed with this TV is that it does not have Bluetooth. This one really perplexes me, especially considering what this TV costs. My soundbar is Bluetooth enabled and this would be my preferred way of connecting it to the TV. Good news is that there are audio out ports, so connecting my soundbar was easy, just a bit inconvenient when I had stored the audio cable and struggled to find it. My last little gripe is that you have to create a Vizio account in order to integrate the TV with Homekit or Google/ Amazon smart assistants. I have some Alexa devices in my apartment so I do realize I’ve already given up most of my data and privacy, but I personally don’t really care to create another account with Vizio just to have Alexa turn on my TV. All in all, I really like this TV, despite the few qualms I’ve mentioned. It has a lot to offer and the few negatives that I’ve mentioned have work-arounds. If you’re looking for a name brand OLED TV that’s well built with gorgeous picture quality, I would still absolutely recommend this one!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    It’s a TV!

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    It has been great! We have not ran into any issues.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Stellar picture quality and great gaming

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Gaming, Picture, Price
    Cons mentioned:
    Hdmi input

    I owned an LG 49Nano85UNA for several weeks, but several short comings of the display made me return and resume my search. On paper it had everything a next gen gamer would want... 1:4k@120, check 2:HDMI 2.1 support, check 3:HDR/Dolby vision support, check 4: Local dimming backlight to improve contrast and HDR performance, check. Yet it was the last part that was the reason for returning it. Using an IPS panel with a poorly implemented local dimming feature, HDR was unusable. So to my surprise when I hopped on Best Buy’s website I found that the 55” Vizio OLED was being sold at an astonishing $400 off. Which in my case put it just a couple hundred above what I had paid for the LG, so it was a no brainer. As a plasma enthusiast I have been looking for a display that would fill the void left by the long gone tech. At current asking price the Vizio OLED is one of the best deals in home theater and gaming displays. As the year ends and we’re introduced to the next generation of gaming hardware on both the PC and Console front, I was looking for the perfect companion to take advantage of the horse power. After several hours of torture test, I have not been disappointed. From the ray trace cityscape of Spider-man to the post apocalyptic wasteland of The last of us: Part 2 I have been blown away by the picture and performance. I am seeing details in games that weren’t as noticeable as before on my previous LG display. The one thing that should be mentioned is the use of the 4k@120 via HDMI 2.1. The Vizio supports this new gen of HDMI, but currently the PS5/Xbox series X aren’t supported or in the case of the Series X are having issues, Vizio will be releasing an update in the very near future that will allow use of these ports (HDMI 2&3). The display is mainly used for gaming and between the near instantaneous pixel response time, eliminating nearly all motion blur to the relatively low input lag (18-20ms) this set is a gamers dream. Once full VRR is implemented on the set input lag will likely be further improved. In the case of Sony, they’re working on the update for the PS5. I am primarily a gamer and my display seldom see use for movies, but the Vizio OLED has made me watch more films in the last few days than in the last decade. It is now my wife’s preferred display. From the inky black, the perfect motion and amazing HDR reproduction she’s now in love. Since Best Buy doesn’t currently offer editing reviews this is where I leave you. This has been my hands on review after a week of use, so look in the comments for updates if interested. Side note: constructing the stand is fairly straight forward, but be warned the thick plastic of the rear leg is very sharp. If not careful it can result in minor cuts.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    To many software issues

    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    As a Product Design Engineer and Vizio fan and past customer I recently purchased an ‘OLED55-H1’ and Elevate Soundbar combo. After “updating the software” and reading the manual front to back then refining the settings for my needs I ended up experiencing a laundry list of software issues and unstable settings. After setup and a month of use I also have some suggestions to consider for improvement and some of the many software issues I’ve experienced. I called Vizio tech support to help me work through these issues but that turned out to be a sadly poor experience. For example: I explained that I was connected directly from my router to the TV but the TV was only connected via Wi-Fi and in the networking menu under ‘Wired Connection’ it states Disconnected. I asked how I can change to a direct connection to take advantage of the additional speed of my 1Gig connection as opposed to the limited speed of Wi-Fi, which may also help to clear up some of the other issues I’m having with sound drops from MP4 files. She told me don’t worry about it as long as I was connected via Wi-Fi that would be fine. I explained my old $235 dollar replaced Vizio TV connected directly and I had no sound issues so I would like to connect this one directly too. She replied, just leave it alone because this a new TV and it uses Wi-Fi so I asked why in the TV menu under the networking ‘Wired Connection’ it states Disconnected, connected to Wi-Fi and she didn’t know. Every issue I asked help for was met with illogically conceived ideas to cover for her lack of knowledge, so finally I gave up. If I could do over I would have never bought this TV, it’s just been so frustrating. Issues I’m having (I have this TV connected to my computer and use as a TV/ Monitor. MP4’s on my computer and YouTube have significant sound drops • Black screen while typing or reading after about 5 to 10 min. I’ve changed the Sleep Timer from on to off and Auto Power Off along with other combinations. Sometimes it will not blackout off for a day or two then starts blacking out again without making any menu changes! Very aggravating. Please fix issue and make it stable. Update, now it always happens, ultra aggraveting • Extreme mouse curser lag for any picture settings other than ‘Game’ at first I thought it was a mouse issue but after trying 3 different types of mice wired and Wi-Fi and different drivers the result was always the same. The curser is only normal under ‘Game’ which is painfully limiting • I have a second Vizio TV (used only as a TiVo TV) next to this new OLED (used primarily as a PC monitor) and every time I use the remote both TV’s react like twins. Tech support said the only solution is to separate the TV’s I told her that’s not a solution as I need them next to each other, she replied that’s the only solution. “OK if so then I need to replace one of these Vizio TV’s with a different brand TV. Guess which one will be going. Actually I’m guessing there’s a different code or pin I could program into one of the remotes (I was hoping tach support could help but I’ll have to look into that myself) but if so the person whom I spoke with had no clue. • Power indicator is ‘on” but no light anywhere to show it’s on and ironically I don’t see a Vizio emblem on the front of the TV or Elevate soundbar either. Guess their marketing manager was on vacation that day • About half the time when I turn on my PC the OLED turns on like a monitor would but the other half it doesn’t turn on. ‘Update, it doesn’t turn on at all anymore’ Please stabilize (the HDMI on the PC’s graphic card is also a matching HDMI 2.1) Hopefully these will be addressed in upcoming software updates. Suggestions for improvements: 1. Allow the consumer to name create and save multiple points for all settings. As I found out when TV gets unplugged or you lose power you have to start all over trying to remember all the settings you created. Having different set points would also be helpful to quickly switch between different viewing profiles like movies, TV and PC monitor modes. 2. The HDMI cable plugs and others in the back must be orientated correctly to plug in but they plug in upside down and it’s dark and hard to see where the plug is and what the correct orientation is. There are just too much fumbling and mumbling obscenities while trying to insert the cables. I imagine the receptacles are upside-down to help keep the cables straight however it would be a much more pleasant experience for the consumer if the receptacles were flipped opposite and they plugged in ‘down’ so you could actually see the receptacle, and it’s orientation to make plugging in so easy and just loop the cable over a little molded in hook a few inches above it. 3. Of course the following come at a cost but the increased performance would allow Vizio to sell more units even with the added cost. For the Elevate soundbar, increase the diameter of the case and speaker’s 25 to 35% and rear speaker’s 10% beyond that as they are too small. When the ends rotate up there is significant loss in frontal sound. I can’t hear the up firing speakers at all. It may be I’m too close to soundbar and the sound is hitting behind me. I’m sure many people that are not in the perfect position to hear the up firing speakers either. Solution- allow the rotating speaker ends to be tuned to the best position for each person so when they rotate up they stop at the same position the consumer programs for the best individual experience. I didn’t cover the software issues I’ve experienced using it as a TV but they aren’t as serious as those I’ve experienced using it as a PC monitor. If you’re planning to use this as just a TV then I think you may be fine. If you’re planning to use this TV for a PC monitor at all, the Vizio OLED is clearly not designed to be used as a monitor so you should strongly consider the LG 48” OLED instead. LG’s software is much more refined and designed to for use as a PC monitor too.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Amazing picture... sometimes not

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Picture, Price

    Got this tv for a great price and I really want to love it. The Dolby Vision provides a truly incredible viewing experience and HDR and HDR10 are almost as good but they all have an issue that I have seen a few people online talking about. Here is the issue. When there is a scene with a darker background and the foreground or any other part of the picture is brighter the screen will sometimes flicker from bright to dark. This only happens in certain scenes with certain lighting features but it ruins the whole viewing experience. I provided two screenshots taken from video moments not more than a few frames apart. You can see in the photos the lighting changes from lighter to darker. It's from the show on AppleTV called SEE. SEE is shown in Dobly Vision. I replicated the issue on the Vizio TV app and replicated it on my Apple TV (4K) device, which supports Dobly Vision and they both produce the flickering in the same scene (Episode 8 around the 40 minute mark) so it is obviously a processing issue within the Vizio TV. No matter what picture setting I change on the Vizio the flickering always happens. I've encountered this issue on many other shows and movies too so it's not just this show. In addition to the issue in Dolby Vision, HDR and HDR10 shows and movies will do the same thing when there is a similar lighting contract from dark to light. It doesn't do it in every scene that has a contrast, only a few but again it ruins the incredible viewing experience. HDR and HDR10 have additional issues. The first and most annoying, besides the flickering, in many scenes the foreground or subject looks great but the background or anything not in the immediate foreground has a very grainy film look. It's very noticeable and distracting. To confirm it wasn't how the shows or movies were filmed I checked the shows/movies and found the scenes that were grainy on the Vizio Oled and watched it on my much older Samsung 6 series. To my surprise the scenes are not grainy on the Samsung so again the Vizio Oled needs some serious updating to their processing. The other issue in HDR and HDR10 is the colors are way blown out in the reds. I can adjust them to make them look better but changing the color settings depending on what format the show or movie is in, is really not an option for me. I will be returning the TV soon. Sorry Best Buy but until Vizio can correct their processing issues this TV is more frustrating than satisfying. I would have given this TV 5 stars all the way around if not for the processing issues.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      Hello KMac,

      Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. VIZIO

  • Rating 5 out of 5 stars with 1 review

    Absolutely worth it!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Gaming, Picture, Price

    OLED is a big step up with the picture quality, deep blacks and brilliant contrast! Glad Vizio is making OLED TVs, this one is a great deal for its price. The processor is good enough to make everything super quick! Can’t wait to start using with next gen consoles for gaming

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Great picture quality - when it works

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture
    Cons mentioned:
    Hdmi input

    Had this for about 2 weeks now and using it as a PC monitor on an RTX 3080 FE on HDMI 2.1 with a 48Gbps cable. The picture quality is great but the software is clunky (not too surprising for a 1st GEN). Using the TV on Nvidia Control Panel (NCP) as a monitor alllows 4K 120Hz causes a MAJOR issue where the top 25% rows of pixels of the screen is duplicated/copied and is overlayed with the bottom 25% rows causing and unacceptable viewing experience. There are other sites issues such as VRR that is being fixed, hdmi handshake issues, watch now issues which turns the screen black and becomes unresponsive to the point where you have to unplug the power cable then back in in order to get the screen to show up. Other OLED brands have their own issues with hdmi 2.1 but the issues I'm having with the image overlay on 120Hz is rending the entire TV unusable and I may have to return it to BB since my window is coming up in 2 weeks. Can't recommend the TV right now until the issue I'm having and some of the preexisting ones are addressed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Excellent OLED TV for its price

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture, Price

    I bought this TV on Black Friday and could not wait to set it up in our bedroom. The picture quality and black levels lived up to the OLED hype. My only complaint is the network capability of the TV itself. I’ve tried both WiFi and a wired network connection but both proved unreliable. I lost connection several times streaming a movie around the halfway mark when using the built-in Vizio apps. I hope this will be resolved by a future firmware update. I am considering using a separate streaming box like a Roku or Apple TV to address this. Despite this TV’s shortcoming, I would still highly recommend this TV.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great For Streaming, Meh For Gaming

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Gaming, Picture

    I've always heard great things about OLED TVs, but I never understood what the hype was about until I actually bought one. Picture quality is amazing on this Vizio! Sometimes I get distracted by how great everything looks and forget the actual content I'm watching. My negative experiences have been with gaming on my Xbox One S. Sometimes there'd be flickering, white dots, and lag. If it weren't for the inconsistent gaming experience, I would have given this Vizio 5 stars.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from VIZIOEntertainmentExpert
      Posted .

      VIZIO is committed to bringing you a pro gaming experience on your next generation console. With VIZIO & console developers frequently releasing new updates, features, and patches, we'd recommend you go to support.VIZIO.com & click on ' PS5 & Xbox Series X|S FAQs ' for the most up to date tips on how to get the most out of your console. VIZIO

  • Rating 5 out of 5 stars with 1 review

    Great value. INCREDIBLE PICTURE. Amazing gaming.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Gaming, Picture

    Great TV! If you're thinking about getting a good gaming TV or your first OLED, I highly reccomend. I've had this TV for approximately 1 month now. I love it. The Vizio smart cast features isn't the greatest but if you use your TV with your pc, Xbox, ps5, firestick, chrome cast, or Roku, then you won't really use the features anyway. My only real complaint is the ability to change your picture modes/tuning- fine tune the picture quality. It's possible but seems a little harder to do than I'd imagine it to be. Other than that, this is the best value OLED TV on the market.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    I Got The 2.1 Ports Working With VRR for PS5!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Holy Cow this tv is gorgeous and I got it for a steal of a price! But aside from what we already know from other reviews, the biggest gripe I had was first not getting the ports to work straight out of the box. Please update and REBOOT the tv so the system actually registers the update, I’m on 5.10.15.5-4. I had to do this so once it’s done.... Go to YouTube and look up BCD UNIVERSE “How to enable HDMI 2.1 on PS5 or Xbox - he has both, watch which ever is specific to you - and he’ll guide you on how he (and I now) have 120Hz support working on the PS5! Once that’s squared away VRR is no issue! Swapping back and forth caused no glitches or errors! I hope this helps everyone!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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