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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.7 out of 5 stars with 126 reviews

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99%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use and ample storage capacity of the My Passport Ultra 500GB External Hard Drive. Many appreciate its compact size and reliable performance, finding it suitable for storing photos, videos, and other important files. Positive feedback also mentions compatibility across different operating systems. The drive is also praised for offering good value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 126 reviews
  • Rated 4 out of 5 stars

    Not sure how this works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is this work and used? I bought it to back up my files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Served its purpose and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when our daughter's laptop died just before finals to transfer the contents of her hard drove to a replacement computer. She now uses it for file backup so that recovery is much easier in the future. Tip: when selecting a laptop, know that it is much easier to recover files from a hard disk drive than a solid-state drive. If you have a computer with a solid state drive, be careful to back up all the files regularly in case the computer dies (i.e. bad motherboard). This device is easy to use as a backup drive. (Not as easy as a network backup drive but adequate for personal use.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    perfect product at the perfect price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a portable hard drive to serve as a backup to the one I have now. The Passport has a 500gb capacity which was the size I had wanted and was reasonably priced at Best Buy . It is a bit smaller than my earlier hard drive in physical size and is plug and play pretty much. I use these drives as storage for photos videos and documents and the Passport fills the bill perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Storage

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my passport external hard drives are the only brand I use they have never failed and are dependable I have documents and photos of my family there are movies and what I like I can veiw or play on my smart tv the one I recently purchased was 500 mb they also have a one terabyte that is a lot of room for whatever you need

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    good product for back-up, or additional storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second WD, works good, easy to use, reccommend for storage of photos and videos as I have had two laptops fail and lost the contents of family photos/Videos

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Small, light yet big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this external HD to clone a desktop computer. The hard drive worked well for the cloning. Also the drive is well built, small and light yet still allows for 500gigs.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use works with Windows 10 just plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really compact and very easy to set up and use. I backup my computer to this once a month and it works good. I enjoy the piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product -great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an older, smaller passport, got this one specifically for photos. Very easy to set up and very fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    For Mom & Dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up to back up pics on mom & dad's laptop. Plenty of space at a good price. Easy to transfer files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy this product it has a lot of space and easy too use I would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Storage

    Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as I expected. Just what I needed to back up pictures and home movies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Reliable back-up drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive because I have several others just like it on others computers that I owned. They are reliable and easy-to-use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so simple to use. So glad I bought it. It holds a lot of data

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the sale price, works fast and quiet nice .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Easy back up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is small and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 4 out of 5 stars

    Good value for the price...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive has been reliable and small form factor makes it very portable. Seems fairly rugged as well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Recommended Drive for Rescue Mission

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the drive recommended by Geek Squad to save data from an old no longer functioning PC. I did that job and I am now using it to store excess data from new PC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Piece of Mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was suggested by the Geek Squad Tech when he made a home visit to straighten out some problems with my computer. Easy to hook up and certainly gives me piece of mind in case my computer quits.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good portable hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it five starts because so far I haven't had any problems with these drives. I purchase about 10 drives per month for my work and this is the only brand for portables without problems.

    I would recommend this to a friend
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