Customer Ratings & Reviews

We had the older model of this in our old house and when we built our new home I knew I wanted it again. Meets all of our needs!

We have had this for about a year. It's a decent oven/microwave - when it works. We've had technicians out twice already - once to replace the main board because it just died, and now it won't keep the time and the microwave runs sometimes without it actually doing anything. Technician said this time it's because of a software update Whirlpool is supposedly working on. I'd recommend staying away and finding a different oven. The touch screen controls are also slow and everything takes at least 4 taps to do anything. There are better ovens out there.

This microwave and oven combo tries to be very sleek and sophisticated but what it boasts in function, it lacks in usability. The user interface design is poorly thought through. When the microwave cycle is done to goes back to the home screen instead of the core clock which is the expected standard on microwaves in the kitchen. The software frequently reboots if it is connected to the web. This requires you to reset the clock which is mostly just annoying. What is worse, and potentially dangerous, is if the software reboot doesnt occur and the microwave continues to run indefinitely because the timer does not cycle down. Serious Fire Hazard! The product itself is beautiful in stainless steel and the minimalist button design is enticing, but the lack of final usability thinking is a real turn off. Would recommend sticking with a unit that is tried and tested

I agree with the negative reviews regarding this product. As far as function, it does not work well. Steam causes the control pannel to operate incorrectly, the oven turns off on its own. The main issue however is that after a year ours began to smell. We contacted both Whirlpool and the installer and were advised by both of them that the smell was a result of the waveguide cover being glued, instead of just srewed in. We were advised by both techs that they have never seen this. To make matters worse, the microwave simply stopped working a week or two after we had it inspected. The control pannel and oven work, but not the microwave. So frustrating, this is just over a year old. To make matters worse you cannot just replace the microwave.

What a waste of money! We had our Whirlpool microwave/oven combo for less than 2 years and it completely shut down. It was a problem from the beginning how it constantly restarted itself and wouldn’t work for several minutes-which can be quite tricky during dinner time! Then after 2 years it doesn’t work at all. We were quoted for thousands of dollars to repair which obviously feels like a waste of money since it never really worked that well. Whirlpool was willing to give us 40% off parts or for another Whirlpool oven. Of course, this felt like a waste of money. We asked if they could apply that discount to Jenn-Air since they are all owned by the same corporation but they wouldn’t budge. We ended up buying a Bosch since the last thing we will do is purchase another Whirlpool product!

Not only does it looks nice but it works well! Always get compliments

This is the unit that came included in my new house, and it worked for less than a day before it became a total nightmare. The touchscreen controls are poorly designed to begin with since it takes going through several needlessly bloated menus just to heat something up for 10 seconds. First the heat would only turn on half the time when the timer was set on the oven. Then, the microwave would work fine once, then the touchscreen would freeze up completely and the only way to reset it is to go outside to flip the circuit breaker on and off. Whirlpool customer service is useless, all they will do is send a repair person out, who will just repeat what you tell them - the screen isn't working - then order part, after part, after part. I've been without a functioning BRAND NEW oven and microwave for over a month now and still have to keep using up my vacation time to be at home for some guy to turn a screwdriver and say he'll need to order another part. Bottom of the line quality control from a once reputable brand. about to pull this thing out of the wall and replace it with a thirty dollar mircrowave that will at least do its job.

Bought a house with this unit. Touchscreen interface is slow and clunky. The timer is a joke .. It sounds once (a second or two) then stops. Not helpful at all if you step out of the room while it goes off. Timers should go off continuously until the dismissed. This is how to burn food often. I would NEVER touch a oven without a useful timer. Thousands for an oven and you have to buy a separate timer? And max volume is whisper quiet in a busy home kitchen. Can't comment on quality yet.

This gave up after barely 1 and half year. Micro wave does heat, gave some error related to magnetron. I called the service from whirlpool, he charge 139$ and told the oven need to be replaced. And he told 5% of this oven have same issue. Not sure what does he mean. There is 60$ lg microwave been running since 10 years. I will never buy whirlpool ones

I'm leaving a review on here because I saw that Whirlpool has reviewed & commented on here. Same as several other reviews, we've had nothing but problems with ours. Oven will very often NOT heat up. Fan runs endlessly, but no heat. Our fix has been to flip the breaker and let it sit for several minutes. Then turn it all back on & restart the overn. But this fix is no longer working. While it not working is causing my irritation & review, I would also echo the bad buttons, screen & controls comments. You have to hit at least 4 buttons just to turn things on. The response times are rather slow. This unit was purchased for the house we bought and it looks like they went with whatever was available at the time (COVID supply chain issues) and so far, for us, it has not been a good experience. It came with no warranty and so now I'm hoping that Whirlpool will step in & help on a product that started having issues within 2 years of a professional install.

This product is a disaster. I tried calling Whirlpool and all the phone numbers sent me to the same message, of which none apply. I then wrote an email to customer service through a 3rd party and got a response. I was to call them directly - you guessed it - at the same number I'd been trying the previous day. Not only does the product not perform properly, Whirlpool customer service can't even be bothered with helping me. The product has never worked properly, like many of the other reviews state. Stay away from Whirlpool. Horrible product and horrible customer service. It's not the company it once was.

This thing is a piece of trash. Between the timer going off twice every time you set it after hitting the dismiss button to the clock randomly resetting itself this thing could not be a bigger piece of garbage.

Was installed in our new home and has had issues from the start. Finally blew out entirely after 4.5 years. No longer under warranty and would have to replace a control panel that would cost 1,500 with labor. Do not buy.