First, this suitcase is a five-star product. It's great and I travel frequently. However, it arrived locked with the instructions on how to set up the lock for the first time locked inside the bag and the combination moved from the original setting. Sometime on Samsonite website and assuming it had been poorly handled but the initial starting combination had not actually been changed yet and then back to Samsonite website to find the deceptively placed lock trigger and then it was useable. A pretty silly hassle.