Samsung - 4.5 Cu. Ft. 10-Cycle High-Efficiency Front-Loading Washer with Steam - Platinum

Let me preface this by saying I have never written a review for anything I've purchased...Purchase date Sep 2015... BOTH circuit boards failure date Feb. 2018. We purchased this 4.5 Cu. Ft front load washer for our home (just girlfriend and myself) from Best Buy and could not have been more excited to try out our first "high tech/high quality" appliance. Let me assure you that this product is neither...We were immediately disappointed with the cleaning quality of larger items (loads of bathroom towels, our comforters, etc.) because of a mildew-esq smell they retained. And now BOTH circuit boards have failed JUST MONTHES OUT OF WARRANTY. I called a local repair shop for examination and the tech let me know that this unit has 2 control boards and BOTH had failed. I contacted Samsung customer to see if the boards were still under warranty to double check and 2 separate techs assured me that this unit was still under warranty.They assigned my service request to a Samsung authorized shop for a 2nd opinion and I just got off the phone with that shop to find out that indeed my unit is out of warranty. The repair of both boards + service would cost $550...The local repair shop suggested Speed Queen and Whirlpool stating "parts are much easier to come by and service is half the cost". I will take this advice and hope you do too...so incredibly frustrated with the time and $ we wasted.

I just wanted to share my experience in regarding the washer from Samsung. I purchased the washer in November of 2015. After the first wash the door would not latch properly (I would have to push and hold the door until it locks. Because I didn't get Best Buy's geek squad apparently I had to deal with Samsung customer service. Two years now and I still have the washer; they sent repair team to my house on 13 different occasions and they worked 7 times on the washing machine. They replaced latch on 2 different occasions, wiring harness, the whole front face of the washer, the actual lock, the motherboard and something else. Few months ago my washer would not drain water and they refused to do anything about it because my warranty expired (washing machine was never fixed). After talking to them again they said they would give me money back (check) and I had to hold the washing machine until they pick it up. I am still waiting to receive the check. The washing machine was fine while it ran and did a ok job, nothing special about it. Since the product is in the mature stage of its life they add bunch of bells and whistles on the washing-machine that most people will ever use. Mine may have been 1 in a million but the Samsung's customer-service was the WORST I have ever encountered. I used to love Samsung products and was a loyal customer, the recent events have changed that. Instead of buying Samsung's kitchen appliance I went with LG and couldn't be happier.

I purchased this washer 3 weeks ago. It replaced a 6 year old top load Maytag that I was never really happy with. I got this Samsung on sale at a great price. I have happily been doing laundry for the last 3 weeks (35-40 loads already). It handles and CLEANS clothes, bedding, towels and delicates beautifully. I thought the steam option was a novelty that I would never use but I really like it for sheets and towels. Everything comes out bright and fresh and I haven’t noticed any smell from the washer. Over the weekend I put a load in to wash and forgot about it...until 12 hours later. Imagine my surprise to find the washer stuck in the spin cycle. I googled this problem and it is indeed a know problem. Not a good way to start out. I’m an Elite member so I got 35 to return which is what I’m doing. I did buy the extended warranty but I don’t have a good feeling this early in the game. We selected an LG and will give that a try....I really hope it’s as good because I LOVE what this Samsung can do! Best Buy was great setting up the delivery of the new one at the same time they will be picking up the Samsung.

Have had the machine for about a month and it seems to work fairly well. Not sure if this is good or bad, but after the clothes are washed, the clothes smell like the laundry soap. With my old washer, I could not. I really like the delay end function, which allows you to have the washer end at a specified time. There are a few items about the machine I wish were different. 1. The end of cycle chime is too quiet. I cannot hear it when I am in another room. 2. Occasionally, throughout the wash, clothes end up being tossed to one side of the drum, The machine then gets out of balance and makes an awful thumping moise that shakes the house. This lasts until a new cycle starts. 3. The control panel is made up of flashing lights. During the entire wash, the lights flash. Even when you set the delay end function, the lights flash the whole time. I will set the delay end for 11 hours and the lights the whole time. I wish the lights would not flash all the time.

We bought this as an open box after the our older model Samsung front loader stopped spinning. We wanted something that would fit on the existing pedestal. The motor in the old unit must have been going for awhile as the new model finishes the quick wash cycle much faster and the clothes come out less damp, leading to less drying time. Not only is our laundry done faster, but I'm sure we'll see some savings on the electric bill. One note: both the sales associate and the delivery team stated the new model washer wouldn't fit on the old model pedestal. The new pedestal uses clamps to lock the feet in place. This is not accurate. You simply have to remove the adjustable feet from the washer and it is then fastened to the pedestal with using a 3/8" bolt and washer. We simply used the spacer pads and bolts from the prior unit.

I bought this washer in January and loved it until November when it stopped mid cycle, door locked, and would not start again. After calling Samsung (the washer is under warranty), they sent out a repair team to try to fix it. The repair company came three days in a row and spent 12 hours on the machine and still didn't fix it. Now Samsung wants a second opinion, which means sending out a new repair company (in 2 to 3 days). This has been total inconvenience and I am very disappointed in Samsung's service and the service companies that they partner with. I have not been able to do laundry for a month and there are clothes stuck in the washer with the door locked. Washer is not fixed yet and there is no end in sight.

My old washing machine was a combo of washer and dryer by LG lasted nine years. Unfortunately it broke on me and I started looking for more room, quietest and better priced washing machine. After few days of research I liked this washer because of my need. More room then my old machine, same space to set up, more cycles to wash and better priced by Best Buy. I was able to set up the home delivery and installation within 2 days. Delivery and installation crews showed up on time and in 10 minutes they were able to get the old machine out of the house and install the new machine. They performed a test on the new machine and explained how this product work and answered service related questions. After they left I performed my first wash through the new machine. I was amazed how quiet the machine while running through cycles, liked the platinum color of the machine that matched my dryer as well.I would definitely recommend this washer to everyone who is in the market to purchase one.

This is my 4th Samsung washing machine in less than 1 year. The first top loader model was delivered from another store (not Best Buy) and would not power on after delivery. The 2nd washer (same model) was re-delivered and worked great, until 2 months later I received notice it was being recalled. Due to the recall, I purchased a different top loader model and upon delivery that machine would not latch or start a wash cycle. This is when I gave up on the Samsung top loaders and dealing with the other retailer. I decided to purchase a front loader washing machine from Best Buy. Overall it is a good washer. However, I still think top loader machines clean better than this model. I don't think I would purchase a Samsung washing machine in the future, but due to the recall, I received more money from Samsung to replace my recalled washer with another Samsung machine.