Samsung - 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White

This Samsung washing machine was purchased the beginning of October 2017. So our old Samsung front load washer was starting to kick the bucket after about 8 years of use. I was away on business when my wife called frantic that the washing machine wasn't working. I did some research and finally landed on this top loader by Samsung because we hated the front load machine that broke. I ordered online for in store pickup since we needed a new one sooner than the delivery date. Wife picked it up with some help from her brother and they had it installed without issue after moving a few things to accommodate the washer / dryer being side by side now. Within hours after I heard they put the new one in my wife was calling overjoyed with the performance and the size of the new washer. It's quieter than our old one which also featured the quiet drive tech and vibration reduction. Wash cycles are comparable, haven't noticed it taking any longer than the old washer, still uses the same little tune when a wash is done which I guess is nice since the dryer does the same tune. This new washer has more cycles and from the specifications seems to be more power efficient - also a plus. As for the cons, well if you're on the shorter side be prepared to do some created moves to reach the bottom of the washer drum. Me and the wife are both over 5'-11" and we have no problems but I could see shorter folks needing to keep a step handy. Another con is occasionally (but very rare) the drum is loaded in just the wrong way so that the washer is incapable of balancing the load. One of two things will happen, you will either be summed by the washer via an error code and chime or if you're unlucky the wash will just seemingly be taking forever. At this point you only save yourself time and money based on how lazily contented you are on the couch to bother to get up and go investigate. This has only happened twice since our purchase and was simple to correct through better habits in loading the drum. In summary this is a great washer that does it's job as I would expect. It cleans our laundry well and is more efficient and easier to maintain than our older Samsung front loading washer. At the current sale price of $499 this is a steal. We paid a little more just over a month ago and it was still a great buy - though I wish I could still qualify for the price guarantee! haha.

I hate writing reviews, but I feel like I have been duped into buying this garbage and want to protect other consumers. In August 2016, my now husband and I bought this dryer, along with its matching washer. I specifically chose a Samsung product because my family has always had great luck with Samsung. Fast forward to October 2017 (literally 1 month after the warrantly expires) and this dryer starts making an awful and consistent squeak. After hours of research, I find this is common in ALL Samsung dryers and, if not repaired, could lead to the dryer seizing. I call Samsung in a panic due to the 260ish looming repair bill, and they agree to cover the parts. I didn’t realize the parts only costed like 15 bucks!!! What a raw deal! The man who repaired it was very kind, though, and we moved on (believing the dryer would no longer be a problem). Not so... not 6 months later, and the constant squeak from their shoddy bearings is back! I call Samsung again, livid, and they finally agreed to cover the entire cost of the new repair after hours spent arguing on the phone. However, I was told this would be the last time they would offer any support. I thought it would finally be fixed and at least last another year or so. Guess what, the squeak is back again, along with a really great scraping/grinding sound. Guess we are footing the bill on this? I wanted to love this dryer, but having to repair it every 6 months when we’ve only had it 28 months is RIDICULOUS! Purchasing the Best Buy extended warranty would have likely saved us hundreds! Additionally, just found (through my own research) that the washer we purchased has been recalled (happened literally 2 months after we bought it) due to the top blowing off and injuring people. Samsung NEVER contacted us and therefore risked our safety. UNBELIEVABLE. Now we must determine how we will move forward from here with a very unsafe washer and a dysfunctional dryer. I once loved this company and their products, but now I am just so disappointed! Please beware!

I had looked at this style washer in many stores before making a purchase. I was convinced by multiple sales people that this new high efficiency washer design, using less water and without a center agitator was the greatest thing since canned beer and sliced bread. I was skeptical, but purchased the machine anyway due to need, and much reassurance as to how well these machines work. On the plus side, without the center agitator, the machine is very quiet. On the other hand however, clothes don't get clean. I the dog hair on my socks and shirts stays there. Routinely, my whites come out with spots and have to be rewashed. (That is after being washed in an all white load on HOT and more importantly, NOT having spots when they went in!!!) somehow the soap or the fabric softener is not being fully rinsed away due to to the low water volume. I'm not even going to comment on how much scrubbing I have to do by hand to get grass and dirt stains out of sports uniforms. My advice is to STAY FAR AWAY from these new Highly Inefficient washers!!!!!!!!!!!

My wife and I have been married for 18 years now and this is by far the nicest washing machine we have ever owned. We actually purchased this machine online and never went to the store to see it in person. We strictly went off other peoples reviews so that made us a little nervous. However, once they were installed, all nervousness was put to rest. They are CRAZY quiet. Our laundry room is only about 20 feet away from where we sit in our living room and with the door closed, you cant even hear that they are running and you can barely hear the cycle complete tone that it plays. The wash tub is HUGE. Our first towel load was 14 or so. Mostly regular towels with a couple of beach towels thrown in for good measure, handled them no problem. The machine accepts both liquid and powder soap. Plenty of options to chose from for your loads and even has the steam option if your laundry room setup will allow for it. If you are in the market for a new Washer and Dryer and aren't wanting a top load, I would DEFINATELY consider these Samsung machines. Great quality, great performance and great price as well. Well done Samsung

Received, Installed and tested washer Monday 10/8/18, already planning to return it and looking for replacement washers. I went for this washer based on the reviews and information provided by the sales person, but after trying it out last night I realized I'm better off going with a more traditional washer. I don't know if I need to reset it or if I just got a faulty washer, but in trying to wash ONE LOAD it took over 3 hours and that was in QUICK WASH before I decided to quit and take my losses! the clothes were still soaking wet, as if the machine never went to "Spin" once it was "completed". So I put it on SPIN ONLY and rather than just spin out the excess water, it began filling up with water again as if I had selected rinse & spin. This kept going for 45 minutes before I looked up the manual to ensure I had selected the right option, and the manual had mentioned something about a load unbalanced could cause this. So I tried to remedy that the best I could and NOPE, still kept rinsing and spinning and would still leave the items soaking wet. The amount of water & time that was wasted on this ONE SINGLE LOAD was enough to convince me that this is not the washer for me.

-Have had the 5.0cu ft., HE , 11 cycle, top loader , washing machine for 2 months . -The torque created by the impeller (AKA: impaler) and reduced water levels , creates friction on all settings with exception of delicates. My clothing is getting small holes and thread bare due to the poor design. I guess I will try the deep water level so the friction is reduced and my clothes will be free to not wear against each other . -The medium spin cycle leaves the clothes feeling wet which is interesting considering all the friction. - The extra spin cycle to spin out the excess water left by the original wash cycle leaves the clothes still wet . - The bleach dispenser which I haven't used yet has sitting water in it which doesn't drain unless I use a turkey baster to suction it out. - When purchased , please go down to the nearest "all about sports" and get an old aerobic step; you'll need it to step on to get the clothing out of the machine. An earlier review mentioned a "tong". Ridiculous any way you look at it . - This is my second Samsung product . Loved the TV but absolutely no brand loyalty here for the future!

Very disappointed. Takes a minimum of 90 minutes no matter how small a load to wash. Most cycles fill with such little water the laundry on top never gets wet and stays dry. Have to use heavy duty or deep wash to get enough water to submerge all. Sometimes takes 2-3 hours to wash larger loads, if you have a lot of laundry each week, plan to spending your entire weekend in the laundry room. And whatever you do, don’t make a mistake or change your mind on a cycle once it has started because this smart washer will flush all of your detergent and water right out before it will let you change anything and this process takes another 10-15 minutes. Have already wasted a lot of product and water because of this. Oh and to be fair on efficiency, I did try a month on the most HE cycles using as little water as possible and for whatever reason, the water consumption for the month was no different than regular full water washes.

Best Buy had this on sale for $550 and I saw almost all good reviews. I see there was a recall on this model and my Best Buy delivery guy assured me this one was not under recall. He checked. That was the first of my good experience with this purchase and delivery. It was delivered by two men in the Best Buy truck. One mostly unloaded while the other hooked up and ran it to test for complete operation. He also went through a total explanation of all the cycles and particulars of the workings of this model. Pretty cool, huh?! Once they knew I was knowledgeable about what I bought, they totally cleaned up everything and left me with my paperwork. Really outstanding experience. Got MY business! Having now owned the washer for about eight weeks, I can say I am very please with its operation and the level of clean it produces. Excellent value for $550.