About This Item
- Key Specs
- Service Location: Remote
- General
- Brand: Geek Squad®
- Product Name: Software Troubleshooting
- Other
- UPC: 400036505850
With this service, a Geek Squad Agent will remotely help you configure one software application to make sure it is running properly.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
- Troubleshooting your software: We'll troubleshoot one software application on one computer. (Software sold separately.)
- Making updates: We'll install any necessary updates to make sure you are running the most current version of your software.
- Final touches: We'll test the software to make sure it is working properly.
Q: How will I know the service is complete?
A: The Geek Squad agent will test the software after troubleshooting to ensure it is working properly.
Q: How is this service delivered?
A: This is a remote service, meaning a Geek Squad Agent will access your computer over the internet to perform the troubleshooting.
Q: Does the price of this service include the software itself?
A: No, the software is sold separately. This service only covers the troubleshooting of existing software.
Q: What does this Geek Squad service include?
A: This service offers remote troubleshooting for one software application on one computer. The agent can help with configuration and updates to ensure the software runs properly.
Q: Will the agent install updates for my software?
A: Yes, the Geek Squad agent will install any necessary updates to ensure you are running the latest version of your software.
Q: Can you install microsoft office
A: undefined
Reviews
Rating 4.6 out of 5 stars with 5 reviews
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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With this service, a Geek Squad Agent will remotely help you configure one software application to make sure it is running properly.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
| Pros for Software Troubleshooting | |||
|---|---|---|---|
| There were no pros for this product— | Overall Performance | Ease of use, Speed, Software Setup | Overall Performance, Speed, Ease of use, Laptop Performance |
| Cons for Software Troubleshooting | |||
| There were no cons for this product— | Computer Speed | Customer Service, Overall Performance | Issue Resolution |