An emergency operator receives a desperate call from a kidnapped teen, and races to locate the young victim while facing a terrifying killer from her own past in this thriller from director Brad Anderson (The Machinist, Session 9). Jordan Turner (Halle Berry) is a 911 operator in the Hive -- the bustling Los Angeles headquarters for emergency operators. Her job is extraordinarily stressful, though the camaraderie she shares with co-workers Flora (Denise Dowse) and Marco (José Zúñiga) helps Jordan to stay sharp and focused during those long nights on the phone. The veteran operator experiences a debilitating bout of self-doubt, however, after making a thoughtless mistake that results in the brutal murder of a young girl at the hands of a sadistic prowler. Six months later, Jordan is taking a group of young trainees on a tour of the Hive when an inexperienced operator receives a frantic call from Casey (Abigail Breslin), a terrified teen who is locked in the trunk of a speeding car after being abducted in a parking lot. Unfortunately, Casey is calling from a disposable phone with no chip, making it impossible for the operator to trace the call. Instinctively taking over the situation, Jordan does her best to calm Casey so that she can provide clues that will help authorities, including Jordan's police-officer boyfriend Paul (Morris Chestnut), identify the car and rescue the frightened abductee. With each passing minute the danger grows, and the hope for a happy outcome fades. Meanwhile, when the kidnapper (Michael Eklund) finds Casey's hidden phone, an ominous exchange with Jordan leaves her convinced that he's the same man who killed the other young girl six months prior. Horrified to discover just what's at stake should she fail to save Casey, the haunted operator takes the situation into her own hands, only to realize she may have unwittingly become the killer's next victim.~Jason Buchanan
Commentary featuring: Halle Berry, Abigail Breslin and the filmmakers
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Rated 5 out of 5 stars
Posted . Owned for 5 months when reviewed.
I was interested in seeing this movie based on the trailer. I expected this movie to be "Just Okay"... I was blown away by how good it really was. I was on the edge of my seat through the whole film waiting to find out what would happen to the poor teen girl in the trunk. My heart was pounding faster and faster as the events unfolded.
A very well told-story of a Los Angles 911 Call Center Operator who just had a “hard-time” coping with the emotional strain of the job. This film has an exceptionally high tension story-line that is very well-acted and superbly directed. Halle Berry was at the very-top-of-her-game – she should have gotten an Oscar for an Actress in a Leading Role.. And in the end the “Very-Bad” Guy got his just reward – sometimes just dues can be rather permanent.
I enjoyed this film quite a bit: it kept a good pace of tension which makes for a good thriller. The acting is good (no academy awards), and it did a good job of giving a glimpse into the operations of 911 call centers which is a fresh topic - and it did so without dragging the pace.