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WD - My Cloud Home 2TB Personal Cloud - White

Back up all of your important files with this My Cloud Home personal storage device. It has 2TB of space and plugs directly into your Wi-Fi router to provide a central location for all your digital content. The apps included with this My Cloud Home personal storage device let you access files from anywhere.

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    Overview

    What's Included


    • AC Adapter
    • Ethernet Cable
    • Quick Install Guide
    • WD My Cloud Home WDBVXC0020HWT

    Ratings & Reviews


    Overall Customer Rating:
    83% of customers would recommend this product to a friend (101 out of 122)

    Included Free


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    Features


    2TB storage capacity

    Provides ample space for storing documents, photos, music and more in one central place.

    Gigabit Ethernet port

    Provides a high-speed Internet connection.

    On-the-go access with the My Cloud Home mobile app, desktop app or MyCloud.com

    Allows you to access, upload and share those photos and videos from anywhere with an internet connection using My Cloud Home apps for mobile, desktop and web.

    Time Machine compatible

    Back up your entire system directly to the drive.

    Compatible with Apple MacOS, PC, Android and Apple iOS

    For flexible installation options.


    Customer rating

    Rating 4.1 out of 5 stars with 122 reviews

    83%
    would recommend to a friend

    Pros

    Cons

    Most relevant reviews

    See all customer reviews
    • Rating: 3 out of 5 stars

      Software lacking

      Posted
      BradleyFl
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member

      WD MY CLOUD HOME drive 2TB. The installation was as easy as it says. Plug it in and wait 10 minutes for it to update its internal software. The issue starts with the software you then need to install on your desktop. Immediately after installing the desktop software I got the pop up that a new version was available. Now this software was installed from the WD site. So the software on their site is not up to date. Ok I let it update. After the update I finished the startup operation. After creating my main user, I noticed that the controls that are indicated on the web site do not exist in the software. There is no ribbon in the desktop software allowing you to control the drive, add users, manage the drive in any way. I downloaded the correct Android software on my phone and sure enough I can "Invite" users from there. So the Home version of this drive doesn't allow you to add users on your desktop, but you can "Invite" users from your phone. Making sure I wasn't doing something wrong I contacted WD. After describing what I was seeing from my desktop I was informed that this is correct. The desktop software can not manage the drive or add users for the Home version of the drive. Only the Phone App can Invite users. Also all activities on the drive are done through the Web Interface. Upon rebooting my computer I noticed a 30 second black screen on start up. It was never there before. When the desktop finally shows up the WD software is asking you to log into the drive. Once you log in, the computer continues to run normally, but just a bit slower. I also noticed mapped network drive with my information in it. I did not care for the mapped network drive so I unchecked the Start on Startup check box in the desktop software. I restarted the my computer again and got the same 30 second black screen, but without WD asking me to log in. Checking what was being started I found WD had added 23 entries into the startup section of my computer. The mapped drive was still showing up. The mapped drive is what WD is using for the backup function. I disabled all 23 items WD added and restarted again. My computer now starts normally, no mapped drive, no delay on startup. Logging into the drive from the website it continues to work normally. Since I do not intend to use this drive for backup, I see no reason to allow it to slow my computer down. Also, the desktop software, doesn't log into the drive locally. When you click on My Cloud in the desktop software it just takes you to the website. There is no local Administrator log on, even in the software running on your computer. While uploading and downloading files there are no lights that flash on the drive to let you know it's being accessed. The only time the light flashes on the drive is when its lost its internet connection to WD. Bottom line. WD needs to seriously address the amount of overhead this drive takes on startup. 23 items added to the startup menu is outrageous. No local management of the drive or users. Phone to add users, and wed access to manage the drive are serious enough that I can not recommend this drive. If they would do something about the start up and management for the desktop software I could see this as a usable device for home users. As it is, I would say to just by a backup drive for your backups. If you want to access files from the internet make sure you stop all the startup processes that they add. You can then upload your files you want access to and use it without slowing down your computer. My computer is not slow. i7 12 gigs ram and a ton of disk space. From turn on to log in is no more than 30 seconds. And I have a lot of things that need to load at startup. So adding a 30 second black screen doubled my startup time and was disconcerting to have the screen black while it's doing it. During my normal startup there are no black screens that last for more than 1 second. Look into the reviews of the non home version of this drive. See if people are saying the same things about it. Having a local management console would go a long way into making this drive truly usable.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Great device to automatically back up wirelessly

      Posted
      MarilynB
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® MemberMember

      The WD My Cloud Home 2TB drive came well packaged with form fitting inserts around the device. The box included the 2TB drive, a power cord, an Ethernet cord, and instructions for setup. Setup was easy. Just attach the power cord and plug the device into a wall plug, then connect the Ethernet cord from the device to your wireless router. Then go to the website written on the setup instructions and either sign in or create an account. It also gives instructions to install an app to your smart phone or tablet. Once this portion of setup is complete, you have access to the complete User Guide in a PDF format. Of course, if you have any problems, customer service is available to help. Also the User Guide is available on their website. As soon as I setup the device, it showed up on my laptop as an external drive. It was easy to drag and drop my files and folders onto the My Cloud Home device to back them up. For my initial set up, I backed-up all of my documents, videos, photos, and music from my laptop onto the My Cloud drive. By keeping the My Cloud Home drive plugged into my router, it will continue to backup everything wirelessly as I edit or create new files. During the initial backup phase, due to the wireless connection, the transfer time was slow and tedious. I had approximately 1.25 TB of documents and photos to transfer. Just transferring the smaller “document” files (10.8GB) took hours. When I began to transfer the photo files, my first folder had about 162GB of photos and it showed a transfer estimate of “more than 24 hours.” My data was transferring at approximately 2mb or less per second wirelessly. Since wireless takes so long, I decided to use my older WD My Book external drive, so I plugged that into the USB port of my laptop and it transferred at over 20 mb per second with some peak periods up to 80mb per seconds. Since the initial transfer time was more than 10 times faster, I got the files copied over to the My Book drive in a reasonable length of time. (You could use a jump drive to do this as well, but I already had the 4TB My Book.) After I transferred everything, I plugged the WD My Book into the USB port on the My Cloud drive and told it to copy the contents of the My Book to the My Cloud Home drive and that worked. It was able to transfer everything “in the background” without bogging down my laptop. After transferring everything over, it put it in a separate folder, so I just moved the folders into usual backup folders. Now I have a copy of everything on my laptop as well as on my backup drive. I also downloaded the phone app which not only allows me to see my files “on the go,” but I could turn on the Auto Backup feature and any files or photos on my phone will automatically be backed up into their own folder on the My Cloud Home drive. Then I took off in my car to see if I could access the files on the go and they were all present. You can save everything from your computer and/or laptop, and mobile device onto this storage device and access it from anywhere. Another feature that I like is the ability to share the My Cloud device with other users. I can send an invitation to other users and they can back up their files on the device as well. PROS: Keeps everything backed up and you don’t have to rely on remembering to do a backup. Allows you to keep multiple devices backed up on the same drive and keeps those backups in separate folders. Allows multiple users to make their own back ups. Has USB port for attaching jump drives or hard drives and allows you to copy from those to the My Cloud Home Allows access to your files while on the go using the smart phone app CONS: Initial backup is slow if you do it wirelessly, as in the instructions (but read my review for another way) Doesn’t allow you to connect directly to a computer or laptop for the initial backup When using the USB port on the My Cloud Home, you can’t look at the files and folders on that drive in order to pick and choose what files to copy over. It’s all or nothing. However, once copied, you can delete unwanted files from the My Cloud Home drive.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Perfect partner for all your files

      Posted
      SimpleLiving
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member
      • Top 500 ContributorTop 500 Contributor

      The setup of my new WD MyCloud Home was super easy to do within a few minutes I was uploading pictures to it. Simple: 1) Connect to the router, 2) Connect power plug, 3) Verify light for connection check and 4) Setup account at mycloud.com/hello with the provided passcode. I connected my laptop and my cell phone to MyCloud Home, which was also easy. Since I don't have unlimited data on my cell phone I unselected the option of using on-the-go data. This option is great to have is you don't want to use your data. The app will only do a backup when connected via wifi. What I like most about this product is the simplification of transferring files from one device to another. My entire family heavily use computers for virtual school and work. Sometimes we have to move our work from a laptop to an iMac or from a pc to laptop. Normally we would upload files from a device to a cloud or email to have access to another device. With WD MyCloud Home, now working at home is a smoother process. Another option that my wife loves is the ability to store her photos and pictures from her mobile device to our MyCloud Home. Now she can easily organize and share her many images and videos. The speed of file upload to MyClous was like instantaneous. It did a fast backup of all my pictures and videos from my phone. Another great feature about the MyCloud is the importance of your pc/mac/device to be backup if they accidentally get deleted or your device gets ruined. In the past, I have lost precious photo moments to a laptop that was stolen and also to older iMac that suddenly stopped working. Note that when you take a device like a computer to be served by a technician they recommend to back up your files or they can also do it for you a large fee. With the MyCloud, you save yourself this fee and the headache/pain of losing important files. To close, I think the most important feature is the ability to safeguard the backup files from your pc/mac/mobile device.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      A must have in every home

      Posted
      RinTinTin
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite MemberElite Member

      The western digital cloud my home 2 TB is an amazing and gorgeous looking device. I was iffy about getting one of these due to the word cloud always made me weary. This device comes in super simple packaging no waste, device, power supply, ethernet cord and pamphlets for quick setup. The setup is really super simple, plug in the ethernet cord to your router and power supply to the wall, leave the device connected for 10 mins before connecting a device. The system self-updated and came right up. The papers tell you the website to visit in order to connect to it. You set up your computer through a web browser and can download a desktop app from there. The one downside I had was I was trying to add another user to the cloud, I tried the website app and desktop app, I could not find the add a user option, (I could've missed it). The online services said it was available to do, however, I did not find it. I downloaded my cloud home app for my cell and it was an easy setup as well. I was able to add a second user through the cell phone app which was super simple as well. The app gives you options to back up your devices, how you want to back it up and the interface is super simple and easy to use for the cell phone. I would suggest going through the cell phone over the desktop first. The cell phone app has an activity, files, actions photos and settings icons on the bottom. They do what they say. Activity shows you options for auto backup, desktop app, backup cloud content and invites users. Files are where you can set up folders for your pictures. Actions allow you to search, add and select photos is thumbnails of your pictures set up like your phone, you can do all, photos and videos. Settings have settings for your device and app settings. It is super simple and works great out of the home. I am super happy with the device and glad that the interface is so simple. Pictures upload pretty fast. I only did short videos which uploaded quickly too haven't done a long video. The app states that each user can have separate files and you can see who has access to what. I have not tested this out as of yet. I would most definitely recommend for every families household. a nice way to back up your devices, photos, and files and have control over them.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Big disappointment

      Posted
      Hikergal
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite MemberElite Member

      I have been trying to use the My Cloud Home for 7 days, and so far it is a big disappointment. Setup was straightforward, but that’s where things pretty much ended. First, I tried connecting to my Dropbox account. Connecting it was easy, but the sync was a bust. It slowly – very slowly – performed a sync function, but after 3 DAYS of sync activity, only a small percentage of my Dropbox files had made it onto the My Cloud Home. I was actively using my computer for 12+ hours each of those days, so if the problem is that the My Cloud Home can’t sync while the computer is asleep (which would be a bad thing), it had plenty of “awake” time to do its job. Next, I disconnected the Dropbox account and tried to sync a folder on my desktop computer. The instructions say that, “You can sync content from a Windows or macOS/OS X system to a My Cloud Home device with the Desktop Sync feature.” I have an iMac, so I followed the next part of the instructions, which state, “From within the operating system, Right-Click a folder and select the option Sync to My Cloud.” That’s where things ended. There was no “Sync to My Cloud” option available. I was able to simply upload a single file (no folders -- just single files) onto the My Cloud Home. However, in addition to being incredibly tedious and time consuming, putting single files on the My Cloud Home doesn't activate the sync feature. Any changes I make to those files on my desktop computer will not be transmitted to the My Cloud Home copy of the file. I rebooted my computer, but that didn’t help. I uninstalled the My Cloud Home software, rebooted the computer, reinstalled the My Cloud Home software, and rebooted the computer. That didn’t help. Still no option available to "Sync to My Cloud." Finally, I contacted WD Support, and the only message I have gotten from them is that my support case has been received. That was several days ago. It appears that the users who have found the My Cloud Home useful have used it only as their backup drive. I do not have enough faith in this device to rely upon it for that and will continue to send my Time Machine data to my direct-connection external hard drive.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Nice Cloud storage

      Posted
      NateN
      • Tech Insider NetworkTech Insider Network
      • My Best Buy® MemberMember

      WD My Cloud Home 2TB The idea of this device is to provide an alternative storage location for your files, photos, videos, etc. You can access these saved files on a smartphone or computer from anywhere using an internet connection. This can come in handy when you need access to your desktop computer files or want to show/share large videos that might be too big to save onto your smartphone. For example, download the My Cloud app onto a smartphone and you get access to everything that has been stored onto the My Cloud Home device. There is also a desktop app and a browser page where you can drag and drop files/folder that you want to be stored onto the Home drive. The service also lets you share specific files with other recipients without them seeing all of your other data that is stored onto the cloud. The setup of the My Cloud Home system is pretty simple. Use the included cable and plug it directly into an open port on your WIFI router. Then you go to a specified website to sign up and download the program. Once installed on a PC, you just have to right click on the specified folders/files you want to be sent to the cloud and select ‘Sync to My Cloud’. On my newer computer with top specs, I did notice a slowdown while syncing all of my photo/video files to the system. My disk usage was constantly near or at 100%. I think it has to do with the WD Discovery app that was downloaded to perform the backups. It is listed as ‘wdsync’ in the task manager. Hopefully this will go down once all the files are synced. Overall, it’s a nice system if you need to create a PC backup or save and share your files across all devices.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Complete Disappointment

      Posted
      lebowitzit
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I bought this drive because I've generally had good experiences with WD brand network hard drives (as well as their other hard drive products). Unfortunately, this one proved unsuitable to task and a complete disappointment. I have deployed dozens of network hard drives, and one thing I expect is a web-based interface for administering the drive (changing the network name, adding shares, etc.). This drive doesn't have one. The only way to administer it is to install apps, preferably on your smartphone. The consulting client for whom I purchased this drive doesn't own a smartphone, so I attempted to install the WD My Cloud Home apps for Windows. I ran into the following problems: 1. The apps only run on 64-bit versions of Windows, so the first of the client's computers could not run them at all. 2. Installing the WD Discovery app, which is the first of the apps you must install to manage the drive, reduced my client's second computer to a digital paperweight. As I type this, I'm still trying to uninstall it. 3. I finally got the apps to run on the client's third computer, only to find that the Windows version of the apps can't manage the drive. They seem to be able to help you copy files to and from it, but that is all. The WD Drive Utilities app doesn't even see the drive. And even though the utilties ran, once they were installed, there was a noticeable perfomance degradation to the entire system. Maybe this works for someone who likes to use his smartphone for everything, but as far as I'm concerned, this is completely unacceptable, and I will be returning the drive to Best Buy in the morning.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Use to love 'em, now I hate 'em

      Posted
      LubbockJo
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      Maybe I got a bad one... but the new feature set seems to require a WD online account to set up the device. I didn't want a WD account, but the old ability to browse into the unit did not work.... and the WD webpage seems to indicate they have made an upgrade of some sorts. I really wanted to browse to it's internal page, change the IP to static, create some restricted shares, and turn off the cloud feature. Didn't seem possible. I could connect and somewhat configure it via the WD online page, but no choices like IP address, just create users and shares that seem to be shared by a web link instead of my old way of \\192.168.1.xx\sharename which makes it useless for what I wanted... an application that automatically saves to a network location... but doesn't like a web address. So either I just got a bad one, or WD made the whole experience so easy... it's now useless. (i'm leaning toward the latter) To clarify, it does seem to work if you login in to the WD website, and upload your data through the web page, but I did not see a choice to copy data to the unit otherwise. Taking it back, and hoping Seagate hasn't made their version just as useless...err I mean easy.

      No, I would not recommend this to a friend




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